Best Buy Warner Robins

I scheduled an iPhone screen repair through Apple, and they recommended I go to the Best Buy in Warner Robins, GA. This store is over an hour away from me, but I made the trip, expecting a smooth repair process. When I arrived, the Geek Squad employee bluntly told me they don't do iPhone screen repairs there and that they have no certified technicians for it. To make matters worse, when I spoke with the manager, she was completely unhelpful and essentially told me there was nothing she could do to make it right. No apology, no alternative solution, just a shrug and a 'too bad' attitude. This was a complete waste of my time and a blatant disregard for customer service. I won't be returning to this location for any future services. If you're looking for reliable service or any form of customer care, look elsewhere.

I hate hate hate to get bad reviews! I tried to get help with 3 different employees they all had ear buds in on what I suspected was personal calls and just grunted at me and walked off. Bestbuy normally has very good customer service. This sucks

One of the best Best Buy locations. Friendly and helpful staff, good stock of products, and good atmosphere.

Samaria the manager at this location is no help . Attitude and always just says sorry . Have had 3 major issues here with no one ever doing anything to make me feel like coming back here . This last time it was an Apple repair I needed . Make the appointment online , wait a week , come and wait 25 min for them to tell me they can’t fix my screen because they don’t have a tech . No one sees the issue with this . No solutions to offer or a gift card for the waste of my time . If anyone else has experienced this , here is the contact info for gm that doesn’t seem to do crap about issue here or make customer feel like coming back!