Best Buy Aiea

Beware the salesperson Sabrina. I bought a scooter here and asked about a warranty. At the cash register, she tried to convince me to get a Best Buy warranty instead of a scooter warranty, saying it cost the same. I happen to know about the Best Buy warranty and pointed out that the Best Buy warranty is paid yearly, so it costs far more. She barely wanted to admit I was right. Telling people to buy something expensive without giving them proper information is lying. The guy next to her tried to chime in and say it covered my other purchases—what other purchases?? I went there to buy just 1 thing??? When I left, I overheard him saying to her, “I tried.” So they’re all sleazy salespeople?!

Extremely disappointed with the Geek Squad service at Best Buy in Pearl City! I dropped off my computer on Thursday for a simple reset and was told it would be a quick process. I have the membership with them. Later that evening, I received a text saying my Geek Squad appointment had been canceled. I had to drive back to Best Buy to find out what was going on. They then told me my computer would be ready Friday. I returned Friday morning, but it wasn’t ready. They told me to come back Saturday. I returned Saturday morning, and once again, it wasn’t ready. This time, they said it would be ready Saturday afternoon. I never received a call or text. On Sunday morning, I drove back AGAIN, and they told me it should be ready in about five minutes. They finally text me saying that it was ready five minutes later. I believe they did not even get to my computer until I showed up today. I believe I should’ve just used a YouTube video to learn how to reset my computer myself. I heard it literally takes five minutes. Now, after finally picking up my computer, I discover that Geek Squad put their own password on it, and I can’t even access my own computer! So here I am, driving BACK to Best Buy AGAIN! This has been a complete waste of my time, gas, and patience. I’ve made multiple unnecessary trips over four days for something as simple as resetting a computer. I will not be renewing my membership with them.

Great selections of electronics and Apple products, and Geek Squad is so helpful! Be sure to reserve an appointment via phone call because the line can be really long and take awhile for walk-ins.

Came in for Meta glasses and Jake instantly came over to help me decide which frame and which style and gave me all the ins and outs of each classes. His customer service was amazing.