Awesome experience at this Best Buy location. I forgot the young man's name but he was extremely helpful and went out of his way to help me identify and locate a very spe ific item. 5 starts for sure
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Went in for apple service as this Best Buy was listed as an apple repair center through apple’s Genius Bar appointment system.
Service people were incredibly unhelpful, saying they couldn’t figure out how to loosen a screw in my phone to run diagnostics. This was after I waited half an hour for them to try to work on it. Total waste of time and it looks like they stripped the screw head on my phone.
If i could give it a Zero stars i would. Horrible customer service took us 30 mins standing in line all workers smiling passing by us, ask 2 people for help said someone should come shortly, another 20 mins past NO ONE! until someone from geek squad said someone should be with us shortly but 5 mins later ended up telling us go to check out line. Again another 15 mins waiting. unbelievable service. do better best buy.
Response from Best Buy
June 24, 2026
Shanna,
Not being able to get assistance during your visit is indeed frustrating and we can imagine how frustrating this must be. We'd be happy to look into this. To do so, please send a private message via Facebook (https://bby.me/5bxcPy), Twitter/X (https://bby.me/uvO8NZ), or Instagram (https://bby.me/p532ao). When doing so, please state that you are replying to "Google Review 176626".