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Frequently Asked Questions About Best Buy Aiea

How do I check product availability at the Aiea Best Buy?
How do I check my order status?
My local Aiea Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aiea stores’ holiday hours?

Recent Reviews

4.1
(3152 reviews)
Jen-Nai R
July 23, 2025
5 out of 5
Staff was great, my chest freezer is a perfect size for my place..
Jun W
July 23, 2025
1 out of 5
This review is only for Pokemon Trading Cards. Do not try to get any pokemon cards here on the release date. Unlike GameStop, the logistic of the Best Buy in Honolulu is a total mess and a disastrous failure. Especially for the major special sets release like the Prismatic Evolutions Super Premium Collections and the Black Bolts and White Flare, you take leave to spend your whole morning waiting outside of the door on the release date only to hear that they have 1 or 2 tins came in the entire store from their shipment. They claimed they will have the full release dates inventory when the next shipment comes in, but that’s meaningless to you if you have a job and can’t just take another leave the next day or two again to play the waiting game. Since GameStop on the island never have any problem with getting their shipment on time for the official PTCG set release dates, there are only two possible reasons why this Best Buy cannot keep up with getting their shipment on time. The first possible reason is that their logistic system is actually a failure, or at least inferior than that of the GameStop’s. Or, the second possible reason is that the shipment came in on time, but the manager is holding on the inventory during the release dates, so everyone waiting on the long line outside cannot get anything. Then on the next few days when there’s no longer a long line of Pokemon enthusiasts waiting outside, the manager can tell his or her friends and family to line up in the morning to get the product easily without dealing with waiting on the long line during the official release dates. These are only my deductive reasonings on why this Best Buy failed their job. I don not have any fact to prove them right or wrong. However, regardless of whether my assumption is right or wrong, it cannot change the fact that they never have their Pokemon product available on the official release dates. So, don’t waste your time on them, otherwise you find nothing but disappointment. But other than that, things are ok. Their frontline staff are friendly and helpful, unlike their logistic and management department.
Response from Best Buy
July 23, 2025
Hello, Jun. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/6pkshu), Twitter/X (https://bby.me/89a4qz), or Instagram (https://bby.me/1zgct3). When you message us, please include your full name, phone number, email, and a copy of your Google review number #19342. We look forward to working with you. Best, ^Allison
Kris M
July 20, 2025
5 out of 5
I had an issue and the manager Chon took care of it immediately. Kind and attentive.
Dennessy M
July 16, 2025
1 out of 5
Came in an asked an employee for this certain item. Showed him the website which says the item is available but says “obviously not”???? Didn’t even bother to check or say anything and walked away???
Response from Best Buy
July 16, 2025
Hello Dennessy Mikiyo, Thanks for reaching out and letting us know about your store experience. I can understand the frustration of not getting the product you were looking for. I'd like to see if I can assist you in any way. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #16376. Please send us a private message providing us with your full name, email address, and telephone number to get started. I look forward to hearing from you! Facebook (https://bby.me/ufa9th) Twitter/X (https://bby.me/52cgl5) Instagram (https://bby.me/ae2tf1) Google Review #13676 Thanks, ^Ezra

About Best Buy Aiea

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