Frequently Asked Questions About Best Buy Honolulu
How do I check product availability at the Honolulu Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Honolulu Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Honolulu stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Honolulu Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4454 reviews)
Shannon T
January 22, 2026
5 out of 5
Love working with Alan and his crew!
william s
January 21, 2026
5 out of 5
하와이 유일한 전자기기를 체험할수 있는곳
Mike C
January 18, 2026
5 out of 5
Always great service: curbside works great
K O
January 14, 2026
1 out of 5
I'd explain all the issues I had with this place if I had enough text space. So let me just sum it up in a few simple words...
Unprofessional
Poor communication
Lack of helpful and caring staff
Words of advice for anyone trying to come to this location:
Don't waste your time here. No one will answer their phone and you might just be met with rude staff
There was only one helpful person amongst the staff, but I interacted with multiple not very caring staff here until coming upon the one who actually was caring enough to take the time and help.
Response from Best Buy
January 14, 2026
Hello.
We would like the chance to look into the issues in which you had while visiting this location and help assist as well as document your experience. Please reach out to us on Facebook (https://bby.me/wlsmvl), Twitter/X (https://bby.me/fle1wr), or Instagram (https://bby.me/ilv2o7) and one of our agents will be glad to help. When you do reach out, please be sure to include Google Review number 104540.
Thanks.