Best Buy Honolulu

Tried to look up what products were in stock and in store on their website, no consistent results. Two hours before closing, I tried texting their support line to ask if I could get connected with someone who could check in person— was told by an AI agent that they’d “find an agent who could help” and then never responded. Tried calling their number, had to hang up and redial three times to get past the AI agent and get connected with someone in person— only to be told I reached them “outside their operating hours” when it was an hour before their posted closing time at 9pm. Paul Brewbaker called AI a “slow moving trainwreck” and he was right

Dont normally review stores unless exceptional (bad or good) I love this Best Buy. I favor the open box deals, the staff have always been knowledgeable and available. They have had almost everything needed when visiting and price match competitive prices.

Geek squad team at this location is incompetent. They replaced my iPhone battery on Monday and my battery drains even faster than before. I told them to take a look again to make sure everything was put back correctly and they said they could not. Again incompetent

Total tech membership getting skinnier benefits and perks. But overall extended warranty is awesome. Online shopping is great but could be a little cheaper.