Frequently Asked Questions About Best Buy Honolulu
How do I check product availability at the Honolulu Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Honolulu Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Honolulu stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Honolulu Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4510 reviews)
Davin
June 26, 2026
1 out of 5
Caused water to get in my phone. Denies all service 0-10
Response from Best Buy
June 27, 2026
Hello! Thank you for your review. WE appreciate the feedback you've shared. To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/skGsJS, Instagram: https://bby.me/aSKltp, or Twitter/X: https://bby.me/eqHybJ. Be sure to mention your Google review 178643.
Justin s
June 26, 2026
1 out of 5
Can’t get through to any team member without dealing with BS artificial intelligence. If you don’t answer its questions it hangs up on you. Classic. Worst customer service you could ever receive so it’s only fair to give the worst review possible. 1 star reviews all the way, plain and simple.
Vadim K
June 24, 2026
5 out of 5
Great place to buy things that you can't find anywhere else.
Zach
June 08, 2026
5 out of 5
All customer service staff was extremely helpful. Especially David. Thank you for your help with the Sony Speaker bro!!! Establishment was clean, and everything I was looking for was in stock.
Would definitely visit again.