Best Buy Ames

It was a great experience. I went there to buy a wireless charger, but one of the staff took a look to my phone and fixed it, without any payment my phone connector fixed I appreciate Best Buy for your supportive staff.

I had scheduled an iPhone battery replacement, over the phone, providing the details on my model. When I arrived, the technician mentioned that he was not sure to have the part in stock, and asked me to write my PIN on a paper consent form. I asked why did they schedule a battery replacement if they were not sure to have a battery? I also mentioned that I am not allowed to provide the PIN of my company phone because of confidentiality, and wrote this on the paper form. The salesperson was unable to answer these two questions and acted in an arrogant manner that sealed my decision to take my business elsewhere. So, I took my business to the Des Moines Apple store, where the experience was different. They did not ask for my PIN, replaced the battery at the same cost as quoted by BestBuy, and entertained me with a demo of other Apple products while I was waiting for the replacement. I could have asked to see a manager at Ames BestBuy, but there were so many red flags that I did not invest the time. Hopefully this review helps them straighten out their business.

Good place for to buy electronics

I was told by the sales person that if I bought the protection plan and the headphones I wanted broke, they would be replaced. They did break so I took them into the store. Apparently a new model came out and instead of getting new headphones I was told it was gonna cost me $40 to get the new model The manager was wildly, arrogant, and beyond rude. I was upset about being lied to, and he proceeded to tell me that he wasn’t going to go through the transaction because he could. As I was walking out, he ran his mouth one last time. The store is an absolute joke. The sales people don’t know what they’re doing because they aren’t trained well. You won’t find a more arrogant group of people.