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Services Offered
Geek Squad Services
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Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Ames
How do I check product availability at the Ames Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ames Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ames stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ames Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1671 reviews)
Marshall G
October 16, 2025
1 out of 5
DO NOT PREORDER GAMES HERE! I preordered Pokémon Z-A and they did not have the game ready on launch day. The staff at the store told me it was “on the truck” and to check back in a few hours. I called a few hours later and was told the item is not in stock. I took the entire day off work to play this game on release day. Next time I will go with GameStop or just buy online.
Response from Best Buy
October 16, 2025
Good Afternoon, Marshall,
We absolutely understand how you are feeling after an unexpected delay in receiving your new Pokemon game. We would be happy to look further into this situation with you. Please feel free to send us a private message on social media, so our team can review this.
- Facebook (https://bby.me/kbmxyv)
- Twitter/X (https://bby.me/tszws7)
- Instagram (https://bby.me/87r5du)
Nasrin S
October 06, 2025
5 out of 5
It was a great experience. I went there to buy a wireless charger, but one of the staff took a look to my phone and fixed it, without any payment my phone connector fixed I appreciate Best Buy for your supportive staff.
daniel a
September 23, 2025
2 out of 5
I had scheduled an iPhone battery replacement, over the phone, providing the details on my model. When I arrived, the technician mentioned that he was not sure to have the part in stock, and asked me to write my PIN on a paper consent form. I asked why did they schedule a battery replacement if they were not sure to have a battery? I also mentioned that I am not allowed to provide the PIN of my company phone because of confidentiality, and wrote this on the paper form. The salesperson was unable to answer these two questions and acted in an arrogant manner that sealed my decision to take my business elsewhere.
So, I took my business to the Des Moines Apple store, where the experience was different. They did not ask for my PIN, replaced the battery at the same cost as quoted by BestBuy, and entertained me with a demo of other Apple products while I was waiting for the replacement.
I could have asked to see a manager at Ames BestBuy, but there were so many red flags that I did not invest the time. Hopefully this review helps them straighten out their business.
Response from Best Buy
September 23, 2025
Hey there.
We know how important it is to be able to get your phone repaired through an easy process. If you still need some help, please reach out to us on one of the social media platforms listed below. Please include your Google Review #46805.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Modestas G
September 06, 2025
5 out of 5
Good place for to buy electronics