I am newly convinced that purchasing a Geek Squad Full Membership is a waste of money. Nothing I have taken in was covered by the plan. And, making an appointment is also a waste as I waited 15 minutes past my appointment and watched walk-ins get served before I was even greeted. No more Best Buy for me!
Response from Best Buy
September 10, 2026
Hello.
Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please reference Google Review number 220625.
Thank you.
If I could give Zero stars I would. We were in the store attempting to purchase a Mac Computer. They were rude and didn’t care about making the sale.
Response from Best Buy
September 08, 2026
Hello,
Buying a new Mac should be an exciting moment for our customers. We strive to build excitement before, during, and after the sales experience.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook (https://bby.me/6lwvip)
Twitter/X (https://bby.me/pENNyN)
Instagram (https://bby.me/fmrDsp)
Please be sure to mention your Google review, #219814.
Thank You.
Purchsed a $340 Samsung tablet online, advertised it included an S pen with the tablet. Recieved it today, with no pen and someone attempted to removed some sort of adhesive sticker from the back of the tablet and was unsuccessful and left a large square of sticky adhesive on the back of the tablet - thanks for that. Would suggest to buy these elsewhere.
Response from Best Buy
August 28, 2026
We understand the frustration when an item seems to be missing a part. We'd like to review this further for you. Please reach out to us in a private message on Facebook (https://bby.me/VvI9gr), Twitter/X (https://bby.me/dNOugP), or Instagram (https://bby.me/Kz3O0e), and mention your Google review, 213386.
Very professional, very helpful, in and out. Very knowledgeable. Helped me pick up what I needed.
Geek squad set up my computer. Computer worked for a computer illiterate like myself. I will be back.