Purchsed a $340 Samsung tablet online, advertised it included an S pen with the tablet. Recieved it today, with no pen and someone attempted to removed some sort of adhesive sticker from the back of the tablet and was unsuccessful and left a large square of sticky adhesive on the back of the tablet - thanks for that. Would suggest to buy these elsewhere.
Response from Best Buy
August 28, 2026
We understand the frustration when an item seems to be missing a part. We'd like to review this further for you. Please reach out to us in a private message on Facebook (https://bby.me/VvI9gr), Twitter/X (https://bby.me/dNOugP), or Instagram (https://bby.me/Kz3O0e), and mention your Google review, 213386.
Very professional, very helpful, in and out. Very knowledgeable. Helped me pick up what I needed.
Geek squad set up my computer. Computer worked for a computer illiterate like myself. I will be back.
Called in for advice on buying a new computer. We drove 70 miles to pick it up. Got wrong info on phone. On what came with it. Bought the extra cables. Got home, they were wrong.
Nicholas P
August 09, 2026
Lying is apparently the standard here. I was told that they wouldnt deliver a TV to me but if they still had the Mason City location that they would. I had to laugh because Mason City is further away from my location. I guess Amazon will get my business this time for that TV since I found out it's offering the same discounted deal.
Response from Best Buy
August 09, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.