Best Buy Ankeny

Beyond pissed at this location first off I would like to be known that having to talk to a damn AI instead of an employee is probably a sign that the company itself is struggling and once being in this store you can see that is indeed the case. My partner and I had gone in to ask about the Zelda game preorders....NOT THE CONSOLE. We were told that they were not doing any in store and everything was online...zero information zero care, zero knowledge. I had asked the employee if he even knew what I was talking about and he stated that he did not. I understand not everyone is a nerd but to not know about such a big product coming in is insane especially since YES YOU DO OFFER PREORDERS LIKE EVERY OTHER COMPANY SELLING THE PRODUCT. No there was no way to get this employees name as they were in the worst dress code ive seen in a hot minute. Collar popped, shoes untied, boxers hanging out the back. I understand being yourself but there is a certain level of class and one would expect the employee to wear a name tag at the very least. We also stood around at the counter for help for over 8 minutes while the "Geek Squad" staff just yapped at each other. (Unsure if they are part of bestbuy fully but still offering to grab someone would have been nice) Now here we are weeks later after we took our business to Gamestop which mind you I hate doing and yall have announced a midnight release party. Something my 90s heart would have loved to be a part of but due to your lack of educating your employees here we are.

Aaron,Christian,Bradon were extremely kind and helpful it's wonderful to know they are so Tech savvy and informative also extremely patient working and dealing with multiple customers Thanks

Andrea was amazingly helpful with our phone purchase.

Good selection of Nintendo Switch 2 accessories, which is what I went for. Reasonable prices and helpful staff. Its nice not having to hunt down employees for help and i didnt have to do that here