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Geek Squad Services
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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1866 reviews)
Alex C
August 27, 2026
5 out of 5
I went there to fix my pc that I have had less than a month.. tower was sent to me by a 3rd party so their wasnt a ton that they could do but they did EVERYTHING they could do by sending me in the right direction, walking me through everything as easy as possible and helping me figure out the most easy, beneficial and cheap way with out it costing me my limbs to get it fixed.. I was so frustrated and annoyed with my situation im not sure if my pissed off crying scared them or if they were genuinely concerned.. I want to think genuinely concerned but its funny to think maybe scared lmao anyway Braedon was my main help along with 2 more tech guys from geek squad and the Mannager at the time of 5pm Aug. 26th! (I apologize for not remembering the name!) The amount of respect and helpful hands they shown me is incredible and I have an insane amount of respect for them and the time they gave me and respect they have shown me during this process! I am beyond appreciative of the gratitude shown!
Margo F
August 17, 2026
5 out of 5
Someone actually came to help me. Good thing because the couple in front of me had no sense of smell! Too much perfume and cologne. She helped me find the perfect earphone to use in my car, one I was happy with!
Great improvement, last time they could have sold a computer. Having great staff makes your business a success. Please work on that, I love Best Buy!
Kai
August 16, 2026
4 out of 5
Good
Viola P
August 08, 2026
1 out of 5
Just got off a 10 hour shift from work and had to pick up a TV. Had my boyfriend go in there to get it while I stayed in the car because I was tired. The associate had my boyfriend come back to get me because apparently he needed my ID?? I’ve had my boyfriend do multiple pick up orders for me with items more expensive than this TV and they’ve never had me go in for an ID. I go in there, worker doesn’t look at me, BARELY takes a look at my ID like not even a second? So I went in there for basically no reason, and keep in mind this is a 55inch TV, they didn’t even bother to help him bring the TV out or nothing, they made him take the TV out to the car all by himself, wasn’t even busy inside at all. I’ve bought a TV at the Ames location Best Buy and they helped us bring it out to the car. PMTFO