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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1829 reviews)
Sam S
April 06, 2026
1 out of 5
Purchased a 2000 dollar tv 98". Promised a delivery on April 6th. Given a time between 10 and 2. Sometime during this time got a text that we needed to reschedule. Apparently they didn't have it at the store. They had one at the jordon creek store that could have been delivered. A new date would have April 17 at the earliest. Went to the store and canceled the order. Poor customer service.
Response from Best Buy
April 07, 2026
Hello,
Thank you for the review. We understand your frustration with not having your TV delivered on time.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 139195
Fabio R
March 31, 2026
1 out of 5
Customer service here is a joke. The two male customer service staff that I’ve had the displeasure of attempting to work within the evenings are the definition of poor excuses for staff. You are met with aggression, lies and a manager in the evenings who supports their staff treating customers like crap. You ask questions or inquire about items being in stock and you’re continually met with lies despite items actually being in stock after they do their job and look it up in the computer. This location is by far the worst Best Buy I’ve ever gone into across Iowa and surrounding states. Zero stars if possible.
Response from Best Buy
March 31, 2026
Hello, Fabio,
Thank you for taking the time to share your feedback. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any concerns you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 137053.
Facebook (https://bby.me/3wWCXf)
Twitter/X (https://bby.me/QJQIGi)
Instagram (https://bby.me/iAPlxt)
We look forward to assisting you there.
Luke M
March 17, 2026
1 out of 5
15 day return policy is pathetic. Won’t be shopping at Best Buy again.
Response from Best Buy
March 18, 2026
Hello.
Thanks for reaching out and sharing your feedback. If you have any questions regarding our Return Policy or need any assistance, please feel free to reach out to us via Facebook (https://bby.me/Dav0sy), Twitter/X (https://bby.me/1Fhd5w), or Instagram (https://bby.me/GHdyXt).
Thanks!
Kyle G
March 17, 2026
1 out of 5
Purchased a $2k 85" TCL QLED tv a little over 1 year ago.. of course. Last week its started strobing a led strip, went into the store after not being able to talk to a live person all weekend. I'm told, literally "sorry but I knew tv, you should've bought the warranty". They wouldn't even entertain looking at it. Will not be buying anything from Best Buy ever again. I spent almost $6k here last year.
Response from Best Buy
March 17, 2026
Hello Kyle,
Thanks for bringing this to our attention. We would love to document your experience and see if we can help in any way. We can understand how you would feel about your TV and not getting the help you needed. Can you please connect with us through social media you can find us on Facebook (https://bby.me/NQAobx), Twitter/X (https://bby.me/PtjQLu), or Instagram (https://bby.me/J2aGZj). Please also reference Google Review #130393. Looking forward to hearing from you!