This review is more for the Customer Service call center team. Christie and Joe were the two people that I talked to they were extremely helpful in explaining the repairs being done by the Geek Squad. This was easily the best experience I have had with call center agents.
Customer service number makes it literally impossible to speak with someone physically working at the store. Terrible customer service. Complete waste of time.
Response from Best Buy
October 27, 2025
Hello. We understand the frustration when unable to speak with your local store over the phone. In an effort to free up stores to assist customers currently in our stores, we do not offer direct calling to our stores. For assistance with an order or purchase, please reach out to us in a private message on Facebook (https://bby.me/2yhh8v), Twitter/X (https://bby.me/bvyp01), or Instagram (https://bby.me/h8x9vb), and mention your Google review, 61301.
Was just trying to buy something real quick. Already have hearing problems and the black dude at the counter was rude because I couldn’t hear and he laughed in front of me with another female associate
Response from Best Buy
October 22, 2025
Good evening,
Thanks for taking the time to share your feedback with us. We're sorry to hear that your recent visit didn't go as expected. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/rsy650), Twitter/X (https://bby.me/n99nxe), or Instagram (https://bby.me/h9i2zs), and refer to your "Google review #59142" in your message, we'd be happy to review this further with you.
They were very patient & helpful!! They determined the problem with my old laptop, helped me order a new battery, & installing it when it arrived. Again... patient, helpful & I have a "new" laptop. Thank you!