Best Buy Ankeny

Waited 40 minutes never got assistance bought 2 TV elsewhere. Their loss.

Unfortunately, my experience at this Best Buy has been consistently disappointing, and much of that stems from the management. The General Manager appears to enforce policies inconsistently being extremely rigid and strictly by the book with some customers while making exceptions for others. This lack of consistency creates a frustrating and unfair shopping experience. Customer service should be predictable and equitable, regardless of who is being helped. Until there is a more consistent approach to management and customer care, I would recommend considering other retailers for your electronics purchases. Whether you have a positive experience here seems to depend largely on timing and circumstances rather than a clear commitment to customer satisfaction.

So thankful for Brandon (it was spelled a very particular way that I can't remember) but he was super helpful and I greatly appreciate him taking the time to make sure I was set up!

I bought a computer from this location on May 3rd this year, and about 2 weeks after purchase the computer would go black screen and the fans would ramp up to the full speed. I would still be able to hear game audio but no visuals. When I would restart the computer it would freeze on the boot screen just after the NITRO logo would disappear but the press F12 for bios would still be on screen. The only way for me to get the computer to move past that screen was to take out one of my two ram sticks start the pc, let it get to the log in screen, shut it down put the ram back in then boot again. this happened 3 times from the first incident over the span of 2 weeks. I brought my computer in and Lane listened to my issue and was very sympathetic to my problem. He was unable to perform anything on his end but ended up having the general manager Daniel come over who helped get me Best Buy total membership at a discount for my troubles as well as set me up with a geek squad appointment that very moment as well. After speaking with Caleb in the geek squad department he advised that there would be no charge to me and that they would send the computer in for repairs. Now unfortunately here is where the story turns. When the computer was sent to the repair facility in Kentucky they had it for 1 total business day (it arrived on Friday and they didn’t begin work on the computer until Monday. They sent back the computer Monday morning around 11 am and claimed they were unable to recreate the issue I was experiencing. I reached out to the live chat service to see if they could explain what was repaired however I was informed that since they were unable to recreate the issue that nothing was done to the computer. They even went so much to say that it was probably some piece of equipment I plugged into my pc or a software I was running. I am extremely frustrated about that comment because as I mentioned to the geek squad staff I only had a key board, mouse and headset plugged into the pc as well as power hdmi and Ethernet cords. Also the games I would be playing when the crashes would happen were always different, I was playing predecessor the first time, then call of duty the second and the third time I was playing for the king 2 which I know is not a very gpu or cpu intensive game. I am just a little frustrated with the Best Buy repair team in Kentucky and not the staff at the Ankeny location that is why this review is still a five star review because everyone in the store was amazing to me.