How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1798 reviews)
Seth K
November 23, 2025
4 out of 5
Easy to find products, staff was very helpful
Rai B
November 09, 2025
4 out of 5
The younger woman that helped was really nice. She didn't actually have much info on one of the two phones that I was interested in but they didn't seem to have much in the options for that brand so makes sense. She told me all the things she was supposed to but didn't get pushy or anything when I declined. Got me in, got me out. That was nice.
Drew W
October 27, 2025
1 out of 5
Customer service number makes it literally impossible to speak with someone physically working at the store. Terrible customer service. Complete waste of time.
Response from Best Buy
October 27, 2025
Hello. We understand the frustration when unable to speak with your local store over the phone. In an effort to free up stores to assist customers currently in our stores, we do not offer direct calling to our stores. For assistance with an order or purchase, please reach out to us in a private message on Facebook (https://bby.me/2yhh8v), Twitter/X (https://bby.me/bvyp01), or Instagram (https://bby.me/h8x9vb), and mention your Google review, 61301.
Ericka N
October 22, 2025
1 out of 5
Was just trying to buy something real quick. Already have hearing problems and the black dude at the counter was rude because I couldn’t hear and he laughed in front of me with another female associate
Response from Best Buy
October 22, 2025
Good evening,
Thanks for taking the time to share your feedback with us. We're sorry to hear that your recent visit didn't go as expected. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/rsy650), Twitter/X (https://bby.me/n99nxe), or Instagram (https://bby.me/h9i2zs), and refer to your "Google review #59142" in your message, we'd be happy to review this further with you.