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Frequently Asked Questions About Best Buy Ankeny

How do I check product availability at the Ankeny Best Buy?
How do I check my order status?
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Ankeny stores’ holiday hours?

Recent Reviews

3.9
(1796 reviews)
Kelly A
October 29, 2025
5 out of 5
This review is more for the Customer Service call center team. Christie and Joe were the two people that I talked to they were extremely helpful in explaining the repairs being done by the Geek Squad. This was easily the best experience I have had with call center agents.
Drew W
October 27, 2025
1 out of 5
Customer service number makes it literally impossible to speak with someone physically working at the store. Terrible customer service. Complete waste of time.
Response from Best Buy
October 27, 2025
Hello. We understand the frustration when unable to speak with your local store over the phone. In an effort to free up stores to assist customers currently in our stores, we do not offer direct calling to our stores. For assistance with an order or purchase, please reach out to us in a private message on Facebook (https://bby.me/2yhh8v), Twitter/X (https://bby.me/bvyp01), or Instagram (https://bby.me/h8x9vb), and mention your Google review, 61301.
Ericka N
October 22, 2025
1 out of 5
Was just trying to buy something real quick. Already have hearing problems and the black dude at the counter was rude because I couldn’t hear and he laughed in front of me with another female associate
Response from Best Buy
October 22, 2025
Good evening, Thanks for taking the time to share your feedback with us. We're sorry to hear that your recent visit didn't go as expected. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/rsy650), Twitter/X (https://bby.me/n99nxe), or Instagram (https://bby.me/h9i2zs), and refer to your "Google review #59142" in your message, we'd be happy to review this further with you.
Robert M
October 22, 2025
5 out of 5
They were very patient & helpful!! They determined the problem with my old laptop, helped me order a new battery, & installing it when it arrived. Again... patient, helpful & I have a "new" laptop. Thank you!

About Best Buy Ankeny

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