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Frequently Asked Questions About Best Buy Ankeny

How do I check product availability at the Ankeny Best Buy?
How do I check my order status?
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Ankeny stores’ holiday hours?

Recent Reviews

3.9
(1832 reviews)
Allie B
April 21, 2026
5 out of 5
Very sweet young man followed me around the store and helped me by finding info, checked me out and even brought my items to the car. In a world of crazy…he was a highlight to my day. Thank you!
Adonis C
April 17, 2026
1 out of 5
The worst place. Can't even answer a simple phone call to check if a product is therec
Response from Best Buy
April 18, 2026
Hi there, We appreciate your feedback and understand your concerns. If you have any questions you can also connect with an agent by sending a private message on one of the below social media platforms. You may also include the Google review number 142863 as reference. X: https://bby.me/fUa1xq Facebook: https://bby.me/MSmkPX Instagram: https://bby.me/QrGKM8
Gabe
April 17, 2026
2 out of 5
Whomever the female (Andrea?) "manager on duty" was I had an interaction with needs to check her attitude at the door. I get it, retail sucks and dealing with customers gets old, but her attitude is infuriating and made me realize why I shop my new electronics on Amazon.
Response from Best Buy
April 18, 2026
Hello, Gabe, We appreciate you taking the time to share your feedback here. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 142829. Facebook (https://bby.me/nj0hVx) Twitter/X (https://bby.me/pLwGIc) Instagram (https://bby.me/8PrHWN) We look forward to assisting you there.
Sam S
April 06, 2026
1 out of 5
Purchased a 2000 dollar tv 98". Promised a delivery on April 6th. Given a time between 10 and 2. Sometime during this time got a text that we needed to reschedule. Apparently they didn't have it at the store. They had one at the jordon creek store that could have been delivered. A new date would have April 17 at the earliest. Went to the store and canceled the order. Poor customer service.
Response from Best Buy
April 07, 2026
Hello, Thank you for the review. We understand your frustration with not having your TV delivered on time. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 139195

About Best Buy Ankeny

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