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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1853 reviews)
De T
June 28, 2026
5 out of 5
They did not have the laptop I was interested in stock at the time. We discussed their 3rd party option.
Anthony B
June 26, 2026
5 out of 5
Lives up to its name. Best electronics. Best prices. Best service. This was my first ever visit to a Best Buy store. There was a really good range of tech stuff and other related goods. We were able to replace a few gadgets that are expensive or difficult to get in our hometown. Nice experience.
Molly P
June 24, 2026
5 out of 5
I was able to get everything I needed at the store. Thanks y'all
Bobbie J
June 21, 2026
1 out of 5
Waited 40 minutes never got assistance bought 2 TV elsewhere. Their loss.
Response from Best Buy
June 21, 2026
Thank you for sharing this experience with us, Bobbie. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you.
Please message us with the full details through our social media channels on Instagram (https://bby.me/F5XOsv), X/Twitter (https://bby.me/44fNT9) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 175413.