Best Buy Ankeny

Just got off a 10 hour shift from work and had to pick up a TV. Had my boyfriend go in there to get it while I stayed in the car because I was tired. The associate had my boyfriend come back to get me because apparently he needed my ID?? I’ve had my boyfriend do multiple pick up orders for me with items more expensive than this TV and they’ve never had me go in for an ID. I go in there, worker doesn’t look at me, BARELY takes a look at my ID like not even a second? So I went in there for basically no reason, and keep in mind this is a 55inch TV, they didn’t even bother to help him bring the TV out or nothing, they made him take the TV out to the car all by himself, wasn’t even busy inside at all. I’ve bought a TV at the Ames location Best Buy and they helped us bring it out to the car. PMTFO

The sales clerk who sold me a TV today was. very nice, even bringing it out to the car. The only thing is that when I took out my credit card to pay for the TV, he told me I could get a 10% discount for getting a card. I said, "So I get 10% off of this TV?" He said, "Yes." Then as I was typing in my info on the machine to get this card, he added to his statement, "You will get 10% off of your purchase when you use the card next time & it will give you that credit on the card." After I finished typing on the screen, a message came up with 0 points. I said, "It didn't give me the credit for next time." Then he added to that, 'You won't get the discount until you make the first purchase with it, so the discount will be on the next transaction." I heard 3 different stories about that credit card today. I asked, "I won't get charged a yearly charge, will I?" He said, "No." So if I find out I'm charged a yearly charge, I will never come in this store again & will cut up the card. Before I went to look at the TV, I stopped at the Geek Squad to see if they could check my 2 computers for a virus. I had been told previously to just bring them by & they could do it. I waited at least 15 minutes today to talk to someone. There were 2 guys working there, each with one customer. It turns out the girl ahead of me in line was purchasing something at that counter. She had the phone to her ear. The guy spend at least 5 minutes trying to get the roll of tape to work so he could tape up that box. There was another counter for buying things. Why didn't she use her head & go to that line instead of taking up time when people needed help with repairs? Another lady was now behind me in line. So, we took up a lot of our time standing there waiting. Then when I got there, the guy told me I have to schedule an appt. I came home right away. I don't see anywhere on the web site a calendar to schedule anything. I typed in multiple times I just needed to check for a virus. No calendar came up. Where is it? Why do web sites have to be so frustrating? I don't have time to search through dozens of wordings on the web site to find a calendar. I need this taken care of right away or I can't get in my online banking anymore. The guy at Geek Squad didn't even know where that button would be to schedule. The TV salesman told me later on I would have to go to Ames to have it checked because they have Apple repairmen but the Ankeny store did not. How can people get things fixed if they can't figure out where the calendar is on the web site?

In stock and on sale! Suffering said.

Jackson and Brandon were great!