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Services Offered
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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1850 reviews)
Molly P
June 24, 2026
5 out of 5
I was able to get everything I needed at the store. Thanks y'all
Bobbie J
June 21, 2026
1 out of 5
Waited 40 minutes never got assistance bought 2 TV elsewhere. Their loss.
Response from Best Buy
June 21, 2026
Thank you for sharing this experience with us, Bobbie. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you.
Please message us with the full details through our social media channels on Instagram (https://bby.me/F5XOsv), X/Twitter (https://bby.me/44fNT9) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 175413.
Agustin N
June 19, 2026
1 out of 5
Unfortunately, my experience at this Best Buy has been consistently disappointing, and much of that stems from the management. The General Manager appears to enforce policies inconsistently being extremely rigid and strictly by the book with some customers while making exceptions for others. This lack of consistency creates a frustrating and unfair shopping experience.
Customer service should be predictable and equitable, regardless of who is being helped. Until there is a more consistent approach to management and customer care, I would recommend considering other retailers for your electronics purchases. Whether you have a positive experience here seems to depend largely on timing and circumstances rather than a clear commitment to customer satisfaction.
Response from Best Buy
June 19, 2026
Hello there, Augustin!
Thank you for taking the time to reach out on Google with a review. It definitely makes sense expecting friendly and supportive assistance in store with our management team. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #174671 in your message. You can find us here:
Facebook (https://bby.me/oeBUbU)
Twitter/X (https://bby.me/H3k2pX)
Instagram (https://bby.me/y7718J).
Brianna B
June 14, 2026
5 out of 5
So thankful for Brandon (it was spelled a very particular way that I can't remember) but he was super helpful and I greatly appreciate him taking the time to make sure I was set up!