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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1758 reviews)
Teresa C
July 20, 2025
5 out of 5
The best customer service happens thirty minutes before closing time. Lol but yea, greeted at the door by people who actually know what they sell and walk you to it, explain the difference, and go ring up the Sale. Two people explained the value in their geek service for technical assistance and repair. Very good experience with associates and product availability as well as value pricing.
John B
July 13, 2025
5 out of 5
Looking for a PC power supply.
They had plenty to choose from. I walked into the store found help and chose the power supply to suit my needs. 10 minutes later I was out the door.
Marlene S
July 12, 2025
5 out of 5
Friendly... Geek Squad always very helpful. Will definitely return.
Dominic L
July 12, 2025
5 out of 5
I have never felt moved to write a review on something, even when I feel like my expectations have been far and away exceeded or unmet. With that being said, Dino is the sole reason this is being written and is the employee of the decade no questions asked. He helped us for over an hour and not one time did he make us feel insignificant or that we were wasting his time. He is the embodiment of what all employers want from their employees, as he is extremely knowledgeable, considerate, and hard working. Best Buy, give this man a raise, and Dino, Thank you so much!