TERRIBLE experience trying to get a dryer delivered. Scheduled for delivery today, so I sit around at home waiting and no one ever shows up, no one calls to update. Come to find out the store didn’t have the dryer til today? I try to reschedule the delivery and now have to wait 5 more days. No discounts or sorrys. I will never get anything from Best Buy again.
UPDATE: cancelled and going with Lowe’s for the same dryer, already on schedule for Saturday delivery.
Response from Best Buy
March 12, 2026
Hey there, Taylor,
We understand your concerns surrounding your recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/CDIeVz), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #128677".
Great experience at Best Buy in Cedar Rapids. The store is well organized, clean, and easy to navigate. The staff were friendly and helpful, answering my questions and guiding me to what I needed without any pressure.
Overall, a smooth and pleasant shopping experience. Definitely one of the better Best Buy locations I’ve visited!
Andrew D
February 23, 2026
Was not happy that my card was no good but that was on me. Customer service rep did an awesome job of trying to help me
Amanda H
February 21, 2026
Super unimpressed with this location and how they handle their geek squad appointments. They almost never have anyone at the geek squad desk to check customers in for their appointments. And if you go to another member of Best Buy. They could care less. What time your appointment is and how long you have to wait, just to get checked in for your scheduled appointment. The management at this store really needs to do a significantly better job here. Start caring about your geek squad customers. Telling your members who have a specific appointment time they just have to wait until a geek squad member is available to check someone in in unacceptable customer service Mike. Do better
Response from Best Buy
February 21, 2026
Hello,
Thanks for your review. It's unfortunate that your wait time was long to get checked in for your appointment. We understand why that would be frustrating and an inconvenience to you. We would like to get some more information regarding your visit and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 120156 in your message to us.
X: https://bby.me/pj8onr
Facebook: https://bby.me/ewdpzr
Instagram: https://bby.me/i8lhlv