Poornachand Y
December 18, 2025
I purchased equipment totaling $XXX, and the delivery was delayed without any notification. Repeated miscommunication forced me to be home for a scheduled delivery, causing significant inconvenience and lost time.
When I reached out to customer service and the corporate team, the only offer was a $50 gift card — which is completely inadequate given the inconvenience and impact. Despite multiple attempts to escalate, I was told repeatedly that this was the “final decision” and that nothing further would be done.
The store and corporate customer care were unhelpful, dismissive, and unprofessional. This has been the worst experience I’ve had with any retailer. I would not recommend Best Buy for purchases requiring reliable delivery or responsive customer service.
Response from Best Buy
December 18, 2025
Hello Poornachand,
Thanks for the review. We can understand how a delayed delivery could be upsetting. We would love to look into this for you and see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #90547 in a private message.
Facebook (https://bby.me/54kfhb)
Twitter/X (https://bby.me/jspgkb)
Instagram (https://bby.me/k8gnm4)
Marshall B
December 11, 2025
Its a best buy not much else to it
Don't waste your time or money, save yourself the hassle go somewhere else. Won't go back in store or online again best buy is worthless
Response from Best Buy
December 10, 2025
Hello, Matt,
Thank you for reaching out for support on your online and store interactions. We would like to know more about your concerns if you would like to reach out to us on any of our social media profiles below with Review 84932 for assistance.
Facebook (https://bby.me/29mazh)
Twitter/X (https://bby.me/5mxl6d)
Instagram (https://bby.me/uwqqux)