Best Buy Cedar Rapids

Amanda at Best Buy provided outstanding customer service while helping me find a dehumidifier. She went above and beyond to answer my questions, explain the different options, and make sure I found the right unit for my needs. She was incredibly friendly, patient, and knowledgeable throughout the entire process. It’s rare to come across someone who is both so helpful and genuinely kind. Amanda made what could have been a stressful shopping experience easy and enjoyable. Best Buy is fortunate to have an employee like her. Thank you, Amanda, for your excellent service!

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Good experience

I went to geek squad to verify a repair feasibility and they explain what I needed here guided me to the place that I need to go to for the repair. Even though they can't do it, it worked out well and the issue is resolved so thank you.