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Best Buy Cedar Rapids
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Cedar Rapids
How do I check product availability at the Cedar Rapids Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cedar Rapids Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cedar Rapids stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cedar Rapids Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2902 reviews)
Garry L
July 31, 2025
1 out of 5
I had a damaged PC from FedEx. All I needed from Best Buy was a breakdown of, what was broken and cost to fix it. One employee just dismissed me all together saying it’s not possible. One employee was at least nice enough to explain why. The thing that does not make sense is if you’re going bill me for work, how do you not have a way to itemize item repaired and price. Horrible service that I was not able to be helped, and will NEVER shop at Best Buy again.
Response from Best Buy
July 31, 2025
Hey there.
Thank you for your review, Garry. We can understand how you are feeling regarding not getting the assistance you needed. This is not the kind of customer support we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/hqph5e)
- Twitter/X (https://bby.me/e9sc1h)
- Instagram (https://bby.me/00uqsp)
When reaching out, please mention it is regarding your Google Review 23055.
Kindest Regards,
^ Vanessa
Kaylah
July 21, 2025
1 out of 5
Do not recommend. Went in the store. No one came to help us. Called the store got someone from south africa.. 7 people just chilling by the door. Doing nothing.
Response from Best Buy
July 22, 2025
Kaylah,
Thank you for providing us feedback. I can understand your disappointment with not being able to get help, during your last visit with us. That is not the customer service we strive to provide. I would feel the same, if this was my experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/tyavy5), Twitter/X (https://bby.me/phf845), or Instagram (https://bby.me/smybxl). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 18778.
Regards,
^ Kristy
Tristan W
July 20, 2025
5 out of 5
Great place! Ask for Christian, he’ll hook you up with great customer service. Bought a Nintendo Switch 2.
Martina P
July 17, 2025
1 out of 5
It just seems like if you need help the customer service for the call center is super rude. They give you the run around and can only answer about what they see online. So you pretty much have to waste your time to go in and get answers about things. Not all of us have the time to ride all the way across Cedar Rapids to speak with someone that you could have just spoken on the phone with that is actually in the store. To make such a large purchase online without being able to talk to someone in store is a no for me. Customer service at these stores is almost non existent if you have to call in and I would rather spend my hard earned money in a place where I can actually talk to someone instead of having to take all this time to go back and forth to and from the store to get accurate answers before making an online purchase. It’s makes frustrating situation even more flustering especially when customer service on the phone is so rude.
Response from Best Buy
July 17, 2025
Hi, Martina,
Thank you for your feedback. I understand how challenging it is when you're unable to speak with an in-store representative. Our in-store teams are focused on assisting customers within the store, but our phone support team has the resources to help with most inquiries. Stores have limited phone support capabilities.
We'd be happy to address your concerns and formally document your feedback. Please feel free to reach out to us on Facebook: https://bby.me/huis3e, Instagram: https://bby.me/7xzd3r, or Twitter/X: https://bby.me/o52rmy.
Best regards,
^Pre