Shelley S
February 13, 2026
They had everything we were looking for
Garbage AI refuses to provide any assistance over the phone. Its like they actively do not want my money when I'm trying to give it to them. Avoid
Response from Best Buy
February 12, 2026
Hello Trent,
Thank you for your review. We can understand the frustration here regarding not being able to get the assistance you needed. We would be more than happy to assist with any questions or concerns you may have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/mif31z)
- Twitter/X (https://bby.me/8mi55e)
- Instagram (https://bby.me/6l9g94)
When reaching out, please reference your Google Review 116302.
I just had the best experience at Best Buy. Two persons Kay and a young man in electronics helped me identify the best device to locate my phone if it's lost. I purchased that and then Kay took time to upload that app on my phone set it up and show me how to use it. Very impressed with the kindness and the service and the appropriateness of the device they recommended.
Anthony P
February 11, 2026
They had the TV I was looking for. Took me a little bit to find it on the floor. At least 3 associates saw me looking and walking around and not one offered assistance. Once I found the TV I wanted, I went to the front to get a flat bad cart. I walk with a cane and pushed the flatbed to the TV, loaded the TV on the cart and pushed it to the registers all while using my cane. Once again, not one associate offered assistance. I went because the TV I got was cheaper. Will pay extra from now on just to NOT have to go here.
Response from Best Buy
February 11, 2026
Hello, Anthony,
Thank you for leaving a review. I can understand expecting timely support when purchasing a TV. This is far from the experience we want our customers to have when looking for assistance in store.
If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/mox05x), Twitter/X (https://bby.me/6f6i2k), or Instagram (https://bby.me/ykytej).
Please reference the phrase “Google review #115882” when reaching out.