Amanda H
February 21, 2026
Super unimpressed with this location and how they handle their geek squad appointments. They almost never have anyone at the geek squad desk to check customers in for their appointments. And if you go to another member of Best Buy. They could care less. What time your appointment is and how long you have to wait, just to get checked in for your scheduled appointment. The management at this store really needs to do a significantly better job here. Start caring about your geek squad customers. Telling your members who have a specific appointment time they just have to wait until a geek squad member is available to check someone in in unacceptable customer service Mike. Do better
Response from Best Buy
February 21, 2026
Hello,
Thanks for your review. It's unfortunate that your wait time was long to get checked in for your appointment. We understand why that would be frustrating and an inconvenience to you. We would like to get some more information regarding your visit and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 120156 in your message to us.
X: https://bby.me/pj8onr
Facebook: https://bby.me/ewdpzr
Instagram: https://bby.me/i8lhlv
Alyssa L
February 19, 2026
Very Meh experience. So I ordered online for a phone. Was going to be ready in a couple of days. Fine no worries. I show up at the end of the day and it's not ready; truck is late. Fine it happens, but they are unwilling to help or give any info (won't exchange for something similar on-hand or search the truck, etc) just to then get a notification that it'll be delayed up to a week?! A week? You had 3 days to deliver and get it ready smh.
I will had never had a bad In store experience but when it comes to buying online HIGHLY WOULD NOT RECOMMEND. please fix your bs Best buy
Shelley S
February 13, 2026
They had everything we were looking for
Garbage AI refuses to provide any assistance over the phone. Its like they actively do not want my money when I'm trying to give it to them. Avoid
Response from Best Buy
February 12, 2026
Hello Trent,
Thank you for your review. We can understand the frustration here regarding not being able to get the assistance you needed. We would be more than happy to assist with any questions or concerns you may have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/mif31z)
- Twitter/X (https://bby.me/8mi55e)
- Instagram (https://bby.me/6l9g94)
When reaching out, please reference your Google Review 116302.