Best Buy Cedar Rapids

The worst customer service! I try to call the store and it automatically routes to India virtual call center. I want to transfer my webroot subscription to my new computer and they tell me I have to take my computer to the store to get it downloaded - no wonder they are losing customers. I went to the store to get a monitor, they had none in stock! Why does anybody go to the store!!!!!!

LONG REVIEW. My fiancé and I purchased a Samsung 75" TV, and when we opened the box and plugged it in we noticed there was a huge crack on the screen and it looked like it had hit against something or had fallen. We didn't even get to start the TV setup. The following day I called our local store and spoke to a CS rep and explained that we had just purchased the TV the night before and the whole situation. The rep said we could just bring the TV back to our local store (Cedar rapids location,) and they would replace it. So that same night we went back to the store and the manager, Andrew, told us that they couldn't replace the TV because there was no way to know if they broke it or if it was us. He went on to say we should've went with the delivery option and in that case it would've been handled and delivered by a professional and he implied that we maybe set it incorrectly inside of our vehicle and that's why it broke. He said "there are customers that strap the TV on top of their vehicle and that's their choice, we only load the TV however the customer asks us to". When in reality, we tried to explain that we were never given the option for a home delivery and didn't provide instructions on how to load the TV into our vehicle. We didn't even touch the TV until we unloaded it at home which was a short car ride from the store. Also, the rep at the store that sold us the TV only asked what vehicle we had and said "it should fit fine" and him and another associate loaded it onto our vehicle. Didn't suggest anything else regarding how it should fit (standing or laying down). Basically they just rung it up and loaded it onto our vehicle. No further explanation, suggestions or questions asked. We also explained that when we called we were told they would replace it but the store manager said no and the best he could do was ask their customer relations team to contact us and opened a "ticket on our behalf" and we were told to contact Samsung directly for their warranty, even though we were still within the 15 day Best Buy warranty. Just as a note, Samsung doesn't cover physical damage. We did contact Samsung and they sent us back to Best Buy. BTW we were never contacted and didn't even receive an email saying a ticket was opened from Best Buy. The only reason this is a 3 star review and not a 1 star review is because I contacted Best Buy through Instagram and explained the situation and the rep worked out a pick up and delivery for a new TV. Wouldn't recommend this specific location since it looks like we're not the only ones that have had issues with the store manager. I also wouldn't buy a TV again from Best Buy unless it's delivered by them to avoid this sort of issue. Thanks to Trey and all the online CS reps that did actually listen to us and were willing to help unlike the store manager at Cedar Rapids.

This would be a 1 star rating but we got help online from Best Buy customer service for a broken tv (it was broken since we purchased it). We walked into the store the following day after purchasing the TV and Andrew the store manager told us that even though we had our 15 day warranty, bestbuy would not cover the damage because it’s not their responsibility once the product leaves the store. Luckily we received help online and our warranty was made valid.

Found what we were looking for at a reasonable price