Computergeek2449
January 01, 2026
2/3rds of their staff genuinely do not want to perform the minimum standards of their job.
In store shipments will get left in their receiving area for days getting marked as 'delayed' because staff do not want to unload.
Response from Best Buy
January 02, 2026
Hello, Computergeek2449,
Thank you for taking the time to reach out to us here and share your experience. We understand how important an order can be, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 99087.
Facebook (https://bby.me/pk1ldy)
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We look forward to assisting you there.
I went to purchase a pair of headphones and tried a demo pair in store that I liked. When I took the box to the register, I was told the pair I grabbed was the second generation and cost $150 more than the demo model I tried. I explained that I wanted the exact pair I tested. I was then told they could help me order it online through the store, only to find out that it could not be ordered because Best Buy is discontinuing it. I do not understand why a product would be on demo if it is not available for purchase. I will be buying them elsewhere.
Lots of options great displays. Found what I was looking for and great friendly help.