Best Buy Cedar Rapids

Staff didnt really want to help wanted to talk to freinds or coworkers. Wanted to look at smart watches and displays are fake. If im gonna spend 600 on a watch i want to see its functions so no go for me. Most stuff in there store is way over priced anymore

Didnt see what i wanted but my husb got what he wanted so ima order from Temu and spend less!! Few people helpful

UPDATE -- When they comment on your review and tell you to contact them via message, they will still tell you there is nothing they can do, their automated system does everything. I went to the store and demanded they cancel my order. Will never order bestbuy online again. If I could give 0 stars, I would. I ordered a new washer and dryer on June 22nd. It was supposed to be delivered on June 24th. On the 24th, they cancelled the delivery (didn't call us we just looked on the app and saw). The next available day was July 1st, so we scheduled it. On July 1st, they show up with a new dryer and a used washer. I told them if the washer worked, it was fine. Washer didn't work, so they took it back. Two days later, and I can't reschedule the deliver or cancel because "it still shows it's on the truck."

Purchased a refridgerator online from Best Buy because it was close to my work and available same day. When I got the email confirming purchase, pickup time was 4 days later. Tried to call the store to discuss, but was greeted by AI instead. Spent 30 min trying to reach a live person before getting a gentleman with an Indian accent that I could bately understand. He explained that the website likely was lagging when I ordered and asked me to pick it up at the later date. That was not an option as I needed it sooner and would have to drive an hour to pick it up on the weekend when I would not be working. I will be done with Best Buy. If I can not reach a human being in the store I wish to shop, I will not buy from there. Thank you for wasting the better part of my afternoon with no result other than an $800+ charge to my credit card that is to be refunded in 7-10 days. Everyone thinks they can save a buck using AI and call centers to reduce staff, but fails to realize that a customer's time and sanity has value as well.