Best Buy Cedar Rapids

Great service! I really recommend this store. Thanks to Matt and Micah for helping me get my new refrigerator. I’m very happy with my purchase! You guys make my day 🤓👍🏻

On December 16th i bought a remote start from best buy and had them install it in their auto department. As soon as i left from the installation my car flashed with service lights and disabled my cruise control and other important features in my car! I then called in for them to fix it and they said they wouldn’t have an appointment until February 5th . After waiting nearly two months for my appointment and waiting 6 hours they told me after disconnecting my car battery to remove the starter they were unable to reinstall my battery. They then had to go and find me a new battery. I arrived around 10 am until 6pm until they finally found a new battery and installed it. I just left from my appointment and made it no farther than a mile away from the store before my car gave a message saying to stop immediately before it shuts off. My car then proceeds to aggressively shaking and not turn on. After getting a ride and returning to the store to explain what just happened. The manager Gill asked me “did you take it to a mechanic to determine if the battery was the reason the car stopped you can’t prove our work did anything” are you serious? I just left from here no less than 15 minutes ago and have never had this issue ever. I then asked for a refund for the remote starter since they removed it from my vehicle and told me schedule it again to be put in again in a week. Gill then went to look for the starter in the auto bay and said he couldn’t find it so he won’t refund me. I have paid $300 for a starter, $200 for a tow, and now more for repairs to the vehicle. The managers have no sense of social skills and seemed very flustered and overstimulated. I’m not even blaming the technician he was cool and communicative during the whole process I understand things happen and take time but management seemed more worried about blaming me and trying to push the agenda I brought in a dead battery. My battery had no issues prior I brought my car in because the remote start disable my cruise control nothing pertaining to the battery.

store itself is fine is it impossible to reach someone if you call them

Corbin installed the viper system on my vehicle. He did a great job and was very patient and helpful in explaining how to use it.