Best Buy Cedar Rapids

First truly bad experience at this chain. First, housekeeping staff kept the only working elevator full of laundry carts and would not wait and let hotel guests use the elevators. This happened several times.

I had an amazing experience at Best Buy thanks to Archer Volden. I ended up spending around two hours with him, and throughout the entire time he was extremely patient, knowledgeable, and helpful. Archer helped me through the process of applying for a Best Buy credit card, answered all of my questions about gaming PCs, and helped me compare my options before I ultimately decided to purchase a PS5 Pro. He also made sure I knew about all the current deals and savings Best Buy was offering so I could get the most out of my purchase. I never felt rushed or pressured into buying something I didn’t need. We even had a tornado stand-down while we were inside the building, and despite everything going on, Archer continued to provide excellent customer service once we were able to continue shopping. It’s rare to have someone spend that much time making sure you understand your options and are happy with what you’re buying. Archer genuinely went above and beyond, and he’s definitely someone I would ask for again the next time I shop at Best Buy. He deserves recognition for the level of service he provided.

I order a TV to be delivered. Come delivery day I get one communication saying it will be from delivered between 7 am and 7pm. The day comes and goes and nothing. Spoke to 3 live agents and they see the order but can’t do anything but email the store. So I try to call the store and they don’t take calls-that’s total BS! Now I’m needing to find a day to drive there so I can see why my order never got delivered. Horrible service in the fact that no order has been delivered yet.

Absolutely Terrible Store I bought A GPU for pickup when picking it up the box was damaged and after installing The gpu has had multiple trouble shoots within the span of a year and has had MULTIPLE crashes under low stress the managers should be ashamed of themselves {Attached is one photo there is more damage on hte other side aswell)