Alyssa L
February 19, 2026
Very Meh experience. So I ordered online for a phone. Was going to be ready in a couple of days. Fine no worries. I show up at the end of the day and it's not ready; truck is late. Fine it happens, but they are unwilling to help or give any info (won't exchange for something similar on-hand or search the truck, etc) just to then get a notification that it'll be delayed up to a week?! A week? You had 3 days to deliver and get it ready smh.
I will had never had a bad In store experience but when it comes to buying online HIGHLY WOULD NOT RECOMMEND. please fix your bs Best buy
Shelley S
February 13, 2026
They had everything we were looking for
Garbage AI refuses to provide any assistance over the phone. Its like they actively do not want my money when I'm trying to give it to them. Avoid
Response from Best Buy
February 12, 2026
Hello Trent,
Thank you for your review. We can understand the frustration here regarding not being able to get the assistance you needed. We would be more than happy to assist with any questions or concerns you may have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/mif31z)
- Twitter/X (https://bby.me/8mi55e)
- Instagram (https://bby.me/6l9g94)
When reaching out, please reference your Google Review 116302.
I just had the best experience at Best Buy. Two persons Kay and a young man in electronics helped me identify the best device to locate my phone if it's lost. I purchased that and then Kay took time to upload that app on my phone set it up and show me how to use it. Very impressed with the kindness and the service and the appropriateness of the device they recommended.