Do not buy appliances here. They can sell you one and take your money but cannot do anything about delivery or refunds. Daughter bought a washer and was stood up twice waiting for a four hour delivery window. Then you have to wait in a queue forever to talk to someone at an 800 number.
Response from Best Buy
August 24, 2026
It's unfortunate that that happened. We understand that waiting a long time for a delivery is not ideal. We would like to hear more about the concerns you have and help in any way we can. Please have the purchaser send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 209479 in your message to us.
X: https://bby.me/OviJ2e
Facebook: https://bby.me/CGrUJm
Instagram: https://bby.me/Qqg3tl
My wife and son purchased a refrigerator that had been a display and it was sold as being in excellent condition. It was from the Cedar Rapids location. Got it home waited 2 hours and plygged it in. Later that night discovered it was not cooling . Cant talk to anyone at the store. It was in demo mode. Tried unlocking from videos didnt work. Their phone system is awful. Lost some product because of it.
Finally the next day got ahold of the manufacturer and got it resolved. Best Buy you can and should be more honest and helpful on your products. Do better!
This place is insane! I came in here to look around and get a few smaller things and it is so tempting to buy something expensive so you should come here if you are bad with money. I went around the sim racing area and they let you feel the things same as the pcs and the apple area. I was able to hold the phones that I have been wanting and it is nice. The air is really unexpected. The staff here are great, knowledgeable, and very helpful which is always nice. My one complaint is there was a super loud ring going on for like 3 minutes which was super annoying but manageable. Overall great store!
They have very great customer service. Love it here! Amanda was great