Jonathan H
October 10, 2026
Can't get a hold of anyone. Their AI agent is AWFUL.
Response from Best Buy
October 10, 2026
Hello!
We understand how important it is to be able to speak with someone when you need assistance and get the support you’re looking for.
We understand how important it is to be able to reach someone when you have questions or want to reach out to your local store.
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Be sure to mention your App Review number, #233323, in your message. Thank you.
We went in close to closing time. The excellent staff didn't rush us. We found out our associate is still in high school, you would never know since he is completely engaged, knowledgeable and helpful!
I went in for a cell phone and got exactly what I was looking for. No upselling or gimmicks. They are friendly and helpful.
Protical
October 05, 2026
Went to store to buy Sennheiser Momentum True Wireless 5 Ear Buds. The Sennheiser section only has a QR code to the website. On website says it is in stock and to go to front for checkout. I go to checkout and they say I have to order it online and the easiest and soonest I could get them was tomorrow having them delivered; even though I would rather not have the chance of a porch pirate taking my ear buds. Leave the store, call the store when I get home to confirm they have the ear buds, order them for pickup online on my computer from THIS SAME CEDAR RAPIDS LOCATION. Get sent a message they're ready for pick-up, drive back, get ear buds. No apology, nothing. Absolutely mind blowing to me.
Response from Best Buy
October 05, 2026
Hello Protical,
Thank you for sharing your experience with us. We can see why you’d be upset. After visiting the Cedar Rapids store to purchase the Sennheiser Momentum True Wireless 5 earbuds, being told the item could not be purchased in-store despite showing as available, and then successfully ordering the same item for pickup from that very location moments later, we understand why this experience was confusing and frustrating. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #230830 privately.
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