Very helpful people, found everything I needed
Attempted to buy a brand new laptop today, but the employees sent me home with an open box one and charged me full price for it.
Response from Best Buy
September 09, 2024
Hello Tori,
Thank you for the review. We always want to make sure our customer's receive what they paid for. I regret to hear this wasn't the case for you.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy
Very little assistance and very little inventory.
Response from Best Buy
September 08, 2024
Hi Lisa,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64172121 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Nicole H
September 07, 2024
Waited 10 minutes in line for assistance, looking for a specific cord for a business computer, which was fine. However, when the computer department person was available to help me, she talked to me in computer language that did not make sense to me. She told me to go over to an area and just look for myself. She was absolutely zero help in making anything makes sense to me to know what to look for. I left without purchasing anything and will not return to this location in the future.
I end up going to Walmart and got the assistance needed to find exactly what I needed for my work computer.
Response from Best Buy
September 07, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know I will be able to easily locate what I need when I shop in store. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that we can properly document this for you? Please begin your message with "This is in regards to my Google Review 64170100".
Full Name
E-mail Address
Phone Number
Regards,
^Josh