Best Buy Cedar Rapids

My fiance and I came into Best Buy ro talk with Geek Squad about our options with our monitor, that has a cracked screen. When we bought the monitor, we did purchase the 4 year Geek Squad support on the item. So we figured, no big deal about bringing it in. The representative at the Geek Squad desk, asked us what the problem was and flat out told us it would cost more to repair it, then to replace it. Didn't bother to ask if we had a warranty or anything on the device, and just sent us on our way. We left feeling discouraged, like why do I have this Geek Squad plan if they can't help with anything. About 10 minutes later, we walked back into Best Buy about to buy a whole new monitor. A gentleman working near the front door offered to ring us up. He asked if we wanted the Geek Squad protection on the item, and gave a ran down of what it covered. We told him about the other monitor and having the protection on it, and how Geek Squad would help. He flat out told us that we could simply return the monitor as an upgrade and only pay the difference of the two items. So what was turning out to be an over $300 purchase, ended up costing $50, thanks to this man. If the score was only for Geek Squad, I'd give them a 2. But thanks to the gentleman in the front of the store, the rating changed to a 4.

Had what I needed, got it and got out. The cashier was a real pain in the neck.

Best Buy needs to figure out their AI system for calls. Literally, and I am not using that figuratively, the worst expierence I ever had.

Their return policy is horrible. 15 days to return a cord you didn't open and was wrong based on your search. But hey, for $50 you can upgrade to our membership + and then we can return the $20 cord. I can get the same stuff anywhere and feel more comfortable they will treat me right if I can't make it back right away. Canceled my tablet order because I cannot take that chance. They would have made more money off the tablet and future purchases. Fool me once. Never again Best Buy, NEVER AGAIN.