Best Buy Cedar Rapids

Worked with Kevin Salvador at the Verizon desk and he was awesome. He went above and beyond to help solve several issues I had with upgrading my phone on two different occasions. Took it upon himself to wait on hold 2 different times with Verizon. Extremely patient and professional. Hands down the best Verizon support I’ve ever had. Cannot recommend him enough!

Shoutout to Shanti at Best Buy Cedar Rapids! I’ve had a few interactions with Shanti during my visits to Best Buy Cedar Rapids, and every time she’s been super friendly, approachable, and helpful. She’s great at helping me find what I need and has helped order items that weren’t available on the shelves. She really takes the time to assist without making anything feel rushed. It’s always a great experience talking with her—Shanti definitely makes the shopping process a lot smoother. THANK YOU, SHANTI! 🥰

I was in yesterday and want to use my $10 certificate that received the day before by email and was told I didn't have one, but he said you have several accounts. I told him I only have one account the email should be proof enough to credit the credit the purchase. The cashier asked the manager to review it and he was just plain rude, repeated that i didnt have a credit and walked away. I've spent several thousand dollars in the store since I moved here 2 yrs ago. You'd think this knucklehead would override and use the credit. What kind of manager doesn't realize there was a system glitch and honor what I had in writing! The cashier was super apologetic, and apologized several times. Very disappointed in the manager. Wish I would have gotten his name before he walked off and ignored me! It was a lousy $10 for crying out loud!

No line, short wait to pick up TV. Friendly service