Best Buy Iowa City

The Geek Squad were friendly and helpful.

They need to bring back their CD section

Can’t get through to the store here or Davenport. I’ve spent 5+ phone calls 15 minutes worth of hold alone each time. The workers on the phone numbers listed can’t get me in touch with the store. Last time I spoke with someone they told me I was put on a call back list from the physical store but it could take a few hours up to 72. It’s been 4 days now. We loved Best Buy but the outsourcing of the phone lines have backfired when you need help with someone. I don’t plan to make big purchases through them again sadly. Guess that’s why Costco is making it and these stores aren’t. People make mistakes but you have to be able to help make something right if you want to keep customers.

I purchased equipment totaling $XXX, and the delivery was delayed without any notification. Repeated miscommunication forced me to be home for a scheduled delivery, causing significant inconvenience and lost time. When I reached out to customer service and the corporate team, the only offer was a $50 gift card — which is completely inadequate given the inconvenience and impact. Despite multiple attempts to escalate, I was told repeatedly that this was the “final decision” and that nothing further would be done. The store and corporate customer care were unhelpful, dismissive, and unprofessional. This has been the worst experience I’ve had with any retailer. I would not recommend Best Buy for purchases requiring reliable delivery or responsive customer service. In addition to the delayed delivery, lack of notification, and repeated miscommunication, Best Buy also added a charge for a hose that I already had and clearly stated I did not need. I am now being asked to pay for an item I do not require, further demonstrating poor communication and inadequate customer service. After Contacting their social media it was extremely poor experience - was charged for an "essential" washing machine hose that was never installed support closed the conversation without resolving refund.