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Frequently Asked Questions About Best Buy Iowa City

How do I check product availability at the Iowa City Best Buy?
How do I check my order status?
My local Iowa City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Iowa City stores’ holiday hours?

Recent Reviews

3.9
(1886 reviews)
Brandon T
July 04, 2026
2 out of 5
How is your general manager not EMBARRASSED by the sheer amount of employees just hanging out and wasting payroll? I’d be ashamed.
Response from Best Buy
July 04, 2026
Hello, Thanks for leaving your review, and bringing your concerns to our attention. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 182603 in your message to us. X: https://bby.me/Zitl6i Facebook: https://bby.me/WIqWma Instagram: https://bby.me/hEVlKB
Ariela S
July 02, 2026
1 out of 5
Yesterday I picked up a PS5. I ordered a new one, but they gave me a used and scratched one. When I asked if there was anyone who spoke Spanish, they told me there wasn't. Then there was a girl, and we asked her in Spanish if she spoke the language, but she refused and answered us in English, even though we clearly spoke to her in Spanish and she understood us. Honestly, I don't recommend this store. They have no empathy, and I felt discriminated against for not speaking perfect English.
Response from Best Buy
July 02, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that you felt you weren't treated how you should expect to be treated. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/qHHBNj), Twitter/X (https://bby.me/QjokpD), or Instagram (https://bby.me/NvZL8C) and mention your "Google review #181369," we'll be happy to look into this with you.
Phred P
June 25, 2026
1 out of 5
Order a laptop online for an advertised 45-minute pickup, 2 hours later, No status. Typical corporate non-action Amazon does better. We canceled the order and grabbed one off the shelf to get it done the same day. It's sad that your branded Citi 'Best Buy' credit card has issues. We spend $1000s a year and pay it off at EOM and we still have issues. I never have this with my AMEX card.
Response from Best Buy
June 25, 2026
Hi, It's unfortunate that your order was not ready as expected. We understand why you would be disappointed. We would like to speak with you more regarding your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 178067 in your message to us. X: https://bby.me/7WUbpv Facebook: https://bby.me/8fP4jM Instagram: https://bby.me/Wyno1x
Regina M
June 25, 2026
5 out of 5
Ramsey at Coral Ridge mall helped us yesterday with the purchase of our new TV. Such great customer service and support!! Thank you for a great experience!!

About Best Buy Iowa City

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