Best Buy Iowa City

Went to buy a windshield cell phone holder. Asked if I could open to make sure it would work with my thick cell phone. They said no because they wouldn't be able to sell as new. The person at the front door explained that they couldn't open it. But if I bought it, I opened it I would be able to return it for full price. Ask person what the difference was. They couldn't explain. Will not purchase at Best Buy if treat people that way. Why buy open it, try it, return if not work . When they could have just opened & let me try

Outstanding Service from Karl at Best Buy I recently had the pleasure of being assisted by Karl at Best Buy, and I felt compelled to share my experience. From the moment I walked into the store, Karl's helpfulness was absolutely above and beyond. He expertly guided you through the camera selection process, patiently answering all your questions and providing valuable insights. His knowledge extended to SD cards, ensuring you chose the right one for your needs. But Karl's assistance didn't stop there. He went on to share photography pointers and even suggested great locations to capture stunning shots. Karl's dedication to customer satisfaction is truly remarkable. He exemplifies the kind of employee that makes Best Buy a standout retailer. If you're looking for exceptional service and expert advice, I highly recommend seeking out Karl.

Bought an open box laptop. 2 days later the price dropped quite a bit. I went back to the store (with the laptop in the box) and the employees refused to price match the sale 2 days later. They said I could return it, and that was my only option.

Came on time for my appointment to pick up my computer after 3 days. They said they hadn't even started working on it and they forgot to call and tell me...