Best Buy Iowa City

The worst buying experience I've ever had. I ordered a GE washer and dryer on 5/24 with a Best Buy Chat Agent. The washer was to be installed on 5/29 and the dryer was set to be installed on 6/11. When I placed my order I requested for my old washer and dryer to be removed. When the guys showed up to deliver my washer they asked to see where it was going to go when I showed the gentleman the area he asked what I was doing with the old washer I said I had requested it be removed he said it wasn't on the order form but begrudgingly said that he could do it. He was very annoyed about it. He told me the washer door was going to be on the wrong side (my washer hook-ups are on the right of the dryer, which is why I specifically bought front load machines with reversible doors. He initially said the doors could not be reversed, when I told him that was incorrect because that was the main reason for purchasing this pair he then stated that if they are reversed it voids the warranty, they leak and it is an extra charge. After this I told him I was going to get my husband and discuss it with him because if that was true I didn't want the pair. Once my husband came to speak with him he had called his boss and turns out they can reverse the door without charge and it doesn't void the warranty. While reversing the door to our washer he broke it. He was able to get it functional but I was pretty annoyed my brand new washer was broken. They scheduled a time to come back and fix the washer door that they had broke for the 6/4. The next time he came back he seemed friendlier and we did get the issue resolved he also helped my husband put the washer on the pedestal which we appreciated. The dryer was supposed to be installed on June 11th it was delivered on June 10th with no notice by two gentlemen. When I tried to show them where it needed to go they said they wouldn't bring it inside and said that there would be another person to come along and install the dryer later that day. For some reason they marked the job as completed including installation and no one ever came along. I called Best Buy and they said that wasn't accurate and that those gentlemen were the ones who were supposed to install it and that they must have not wanted to do it. (Also should be noted the only reason my dryer delivery was scheduled a week later than the washer was for INSTALLATION.) So my appointment got pushed out ANOTHER 5 days to the June 17th while the dryer sat in my garage. My husband and I decided to unpack the dryer and set it up inside so it would be easier for whoever came the next day. (Even though we paid for delivery and installation, meaning brought into our home) I called at 10:30am to confirm my 7:00am-1:30pm appointment. My appointment time frame came and went with no calls from the company coming to install it. I reached out to Best Buy again at 1:30pm and was told that my appointment is still on and they are just running late, someone would call and be on their way within 30 mins. After over an hour I called Best Buy again. After waiting and being stuck on the phone with an agent for an hour he offered to call me back in 15 minutes while he investigated and called the installers. After about a half hour he called back and let me know my appointment had been canceled. They rescheduled for Saturday 19th, which I can make work but they didn't call or anything scheduled it without notice. I have to be stuck at home FIVE DIFFERENT DAYS waiting for this Washer and Dryer set to be installed. (2 for the washer and 3 now for the dryer) The dryer was delivered on June 10th, 9 days will have passed by the time it is installed, assuming they show up on the 19th which means I get 9 less days of my return window to make sure my dryer works correctly. To say I am mad is an understatement. This has been the WORST BUYING EXPERIENCE I HAVE EVER HAD. As of right now I have a dryer blocking one of my hall ways.... waiting for someone to come install it, which I paid to have done........ my lesson DO NOT BUY APPLIANCES FROM BEST BUY.

I have always come to this Best Buy and always dread who is going to help me Today was a completely different story. I had a few transactions and there were four different employees helping me. They were Hassan, Shaq, Victor and Taylon. I have never ever been treated with such respect and patience as I did today. These 4 were really helpful and kind. It was close to closing time and even then, they were extremely helpful and I did not feel rushed. All four great employees that any employer should be happy to have.

workers just standing around without assisting. me and a few others were waiting on assistance

I don't remember the managers name. Travis maybe. Thanks