Order a laptop online for an advertised
45-minute pickup, 2 hours later, No status. Typical corporate non-action Amazon does better.
We canceled the order and grabbed one off the shelf to get it done the same day. It's sad that your branded Citi 'Best Buy' credit card has issues. We spend $1000s a year and pay it off at EOM and we still have issues. I never have this with my AMEX card.
Response from Best Buy
June 25, 2026
Hi,
It's unfortunate that your order was not ready as expected. We understand why you would be disappointed. We would like to speak with you more regarding your concerns.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 178067 in your message to us.
X: https://bby.me/7WUbpv
Facebook: https://bby.me/8fP4jM
Instagram: https://bby.me/Wyno1x
Ramsey at Coral Ridge mall helped us yesterday with the purchase of our new TV. Such great customer service and support!! Thank you for a great experience!!
Nice workers were helpful