How is your general manager not EMBARRASSED by the sheer amount of employees just hanging out and wasting payroll? I’d be ashamed.
Response from Best Buy
July 04, 2026
Hello,
Thanks for leaving your review, and bringing your concerns to our attention. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 182603 in your message to us.
X: https://bby.me/Zitl6i
Facebook: https://bby.me/WIqWma
Instagram: https://bby.me/hEVlKB
Yesterday I picked up a PS5. I ordered a new one, but they gave me a used and scratched one. When I asked if there was anyone who spoke Spanish, they told me there wasn't. Then there was a girl, and we asked her in Spanish if she spoke the language, but she refused and answered us in English, even though we clearly spoke to her in Spanish and she understood us. Honestly, I don't recommend this store. They have no empathy, and I felt discriminated against for not speaking perfect English.
Response from Best Buy
July 02, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that you felt you weren't treated how you should expect to be treated. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/qHHBNj), Twitter/X (https://bby.me/QjokpD), or Instagram (https://bby.me/NvZL8C) and mention your "Google review #181369," we'll be happy to look into this with you.
Order a laptop online for an advertised
45-minute pickup, 2 hours later, No status. Typical corporate non-action Amazon does better.
We canceled the order and grabbed one off the shelf to get it done the same day. It's sad that your branded Citi 'Best Buy' credit card has issues. We spend $1000s a year and pay it off at EOM and we still have issues. I never have this with my AMEX card.
Response from Best Buy
June 25, 2026
Hi,
It's unfortunate that your order was not ready as expected. We understand why you would be disappointed. We would like to speak with you more regarding your concerns.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 178067 in your message to us.
X: https://bby.me/7WUbpv
Facebook: https://bby.me/8fP4jM
Instagram: https://bby.me/Wyno1x
Ramsey at Coral Ridge mall helped us yesterday with the purchase of our new TV. Such great customer service and support!! Thank you for a great experience!!