Best Buy Iowa City

Samsung and Best Buy should be ashamed of how they’ve treated my parents. They’ve been loyal customers for decades, purchasing TVs, computers, electronics, cameras, and appliances from both companies. So when they needed a new washer and dryer, they trusted Samsung and bought a brand-new set from Best Buy. That was a huge mistake. Three months after the purchase of Samsung 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam & Super Speed Wash- Platinum Model:WF45B6300AP Serial#01HE57AX804 87K, the glass on the dryer door shattered. Samsung sent a repair technician, but even technicians said that repairs would far exceed the cost of a new machine and even with repairs, they were sure tiny pieces of glass could still shake loos and get into their clothing. This is not just frustrating—it’s dangerous. My dad takes blood thinners, and a hidden shard of glass in his laundry could cause serious harm. This is not just an inconvenience but a serious safety issue. Instead of standing behind their product and replacing the dryer, both Best Buy and Samsung refuse to help. They expect my parents to prepay for another repair—on a brand-new appliance that remains unsafe. Meanwhile, my parents, both 72 years old, have been forced to use a laundromat for months because they can’t safely use the dryer they paid for. This is unacceptable. Samsung and Best Buy need to step up and make this right. They have no issue treating longstanding loyal customers like this, while a simple replacement would be no issue for either company.

I always check online for the thing I need before I go. So, I've never had a problem. It's not microcenter, but it's what we got.

Today, I had an order to pick up from the store. The service was very bad. The employee was not very nice to me. She just gave me the order and left without telling me that it was complete and I could go. She treated me in a very bad way.

Well stocked and clean. Helpful staff