The phone system is maddening! The hold music is dumb! In business, everything is either a filter, or an amplifier. This phone system is a HUGE filter. If you want to loose customers, keep the phone system you currently have. I'll be shopping elsewhere and Best Buy will be my absolute last resort.
The employees are knowledgeable and very helpful. They answered all my questions.
Can’t answer a phone call to save a life, thank god they don’t save lives.
Response from Best Buy
August 17, 2024
Hello there, Jesse.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64084177. We look forward to working with you.
Regards,
^AaronG