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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Iowa City
How do I check product availability at the Iowa City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Iowa City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Iowa City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Iowa City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1896 reviews)
easton m
August 05, 2026
1 out of 5
Depressingly incompetent geek squad. Scheduled an appointment at 11:20, waited until 12:15 for someone to come to the counter. This guy told me it would be $800+ to swap out my iphone 14 pro max screen. Apparently his "hands are tied" so it must be the stores fault.
I ended up getting my screen fixed elsewhere for under $200 with a lifetime warranty. It took a total of 30min (from the time that I walked into the door) for a professional to fix my phone.
BestBuy thinks It's ok to make you wait an hour after your SCHEDULED APPOINTMENT TIME just to charge you eight times the price of the screen for what should be about 20min of labor.
I told them that it made no sense to me and instead of explaining, they gave me the ol' "sorry, my hands are tied". Pathetic.
Response from Best Buy
August 05, 2026
Hey there.
We know how important it is to get your phone repaired when you need it. If you still need assistance with your phone, please reach out to us on social media. Be sure to also include your review number, which is 198898. Thanks for your time.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Peyton P
August 01, 2026
1 out of 5
One of the staff members was extremely rude, unhelpful and dismissive.
Response from Best Buy
August 01, 2026
Having that kind of ending to your shopping experience can be frustrating and upsetting, and we'd like the opportunity to learn more.
To discuss this matter further, please connect with us through a private social media message. When reaching out, please reference Review #196658
Facebook (https://bby.me/Z2EHfT)
Twitter/X (https://bby.me/WF6fNe)
Instagram (https://bby.me/3to3WF)
Brice B
August 01, 2026
5 out of 5
Great customer service and very helpful here. Gotta talk to Ramsey T if youre gonna buy a new tv. He knows so much!!!
Dawn S
July 21, 2026
5 out of 5
Best Buys Customer Service is unrecognizable from 5 years ago. I stopped going there because staff looked at you like, why are you in my space. A couple years ago a clerk said, yea, the new CEO decided Customer service is a priority. We'll, no shit. Anyway, went the other day, two, yes 2, staff asked if I needed help. One pointed me in the right direction and another came and provided information. Because of that I ended up buying a new PC in addition to the printer I went there to buy. Who new if you are actually helpful to an older women, they may spend money? Go figure.