Best Buy Iowa City

We bought a washer from them on a Monday and they told us they would deliver the following Thursday, but that we had to unhook our current washer and have it out of the way before they delivered. So we did as we were asked. We were originally told the delivery window could be any time from 7a-8a. They texted that morning and said the window would be 1:30-4:30. No one ever showed up or called. We finally called them at 4:50 to see what was happening. The first person we talked to said that the delivery driver had a personal matter and that they could get us on the next day for delivery but not until the system updated at 8pm, and I was told to call back then. I called back at 7:45 and talked to a guy this time who told me that they wouldn't be able to deliver now until the following week and the reason they couldn't deliver is because the delivery guy couldn't fit it on his truck that day. I told him about the text and he said that's just automated. I asked how they would compensate us for this and they said they couldn't until AFTER the product was delivered. I told him if they had delivered the product we wouldn't have needed the compensation. I asked if they could guarantee delivery for that Wednesday then and he said "should be". But the reason they wouldn't talk compensation now is in case they don't deliver again next week they can do it all at once. So now my husband lost a day of pay today, we don't have a washer since we had to unhook ours for them, and one of us will have to miss a day of pay next week to be here for them again.... assuming they show up. I would NEVER buy from them again and I encourage everyone else to also not buy from them for your appliance needs.

If I could leave zero stars I would. I came in with 1 goal in mind and it was to buy a cheap TV for my bedroom. It was going to be nothing fancy, just one of their 50-70 dollar open box tvs. I go over and grab one and ask an associate if I can see it. He tells me that he needs to call an available associate over to see it but also proceeds to mansplain why TVs get returned all the time and how the TV I had in hand got returned because people don't do their research? I go back to see if they have a slightly better TV (I never got to see the first one btw) and once again look for a free associate to ask to see it. They told me to go over to GeekSquad to get the TV plugged in and check if everything works. I go over to GeekSquad, and they tell me the wait would be an hour or I could go over to customer service and get them to open it. At that point, I was tired of this game of cat and mouse so I left the TV in my cart and headed out. Got a better deal on FB Marketplace anyway. Won't be going back, what a sad excuse for employees.

Service was great, very knowledgeable employees and they gave me great advice for understanding a game system I needed to purchase.

Big shout out to Gary for going in the back and searching for a newly restocked item that hasn't made it's way to the floor, and Alex for being patient at the register! Made our shopping definitely a positive one!