I like it when I have questions and the employees have the answers I'm looking for.
Staff here were super helpful and friendly but not overbearing like most locations.
How is your general manager not EMBARRASSED by the sheer amount of employees just hanging out and wasting payroll? I’d be ashamed.
Response from Best Buy
July 04, 2026
Hello,
Thanks for leaving your review, and bringing your concerns to our attention. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 182603 in your message to us.
X: https://bby.me/Zitl6i
Facebook: https://bby.me/WIqWma
Instagram: https://bby.me/hEVlKB
Yesterday I picked up a PS5. I ordered a new one, but they gave me a used and scratched one. When I asked if there was anyone who spoke Spanish, they told me there wasn't. Then there was a girl, and we asked her in Spanish if she spoke the language, but she refused and answered us in English, even though we clearly spoke to her in Spanish and she understood us. Honestly, I don't recommend this store. They have no empathy, and I felt discriminated against for not speaking perfect English.
Response from Best Buy
July 02, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that you felt you weren't treated how you should expect to be treated. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/qHHBNj), Twitter/X (https://bby.me/QjokpD), or Instagram (https://bby.me/NvZL8C) and mention your "Google review #181369," we'll be happy to look into this with you.