In November 2024, my wife and I visited Best Buy to buy new appliances. The first time we couldn’t get anyone to help us, we waited for over 30 minutes. We gave up and left. We returned a few days later and got a person to help us order a whole new kitchen of appliances. Scheduled the installation for January 8. I took the day off from work. Best Buy canceled the installation on January 8th. We moved to Iowa City a little over a year ago. Never had this type of experience at any other Beat Buy!
Response from Best Buy
January 08, 2025
Good Afternoon, James.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64657511" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Scrubbed my phone from viruses and bugs in just a few minutes.
Jessie B
December 26, 2024
Came in with my husband looking for a specific item. My husband asked for help and was told by a sales associate “you should just ask around, I’m kinda busy right now.” Strong work, Best Buy.
Response from Best Buy
December 26, 2024
Hello, Jessie,
Thank you for your feedback on Google my Business. Have to be told “you should just ask around, I’m kinda busy right now.” is poor customer service which is frustrating. We would like to hear about your store interaction, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64610532", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Terrible and RUDE customer service. The employees are unhelpful, unmotivated, and couldn’t care less about assisting customers. It’s clear that the hiring team is slacking big time because the staff lacks professionalism and knowledge. Every time I visit, it takes hours to get assistance. Best Buy used to be a reliable store, but now it’s a joke.
Response from Best Buy
December 23, 2024
Hello, Becky,
Thank you for the review. . At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review.
Regards,
^Kristy