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Frequently Asked Questions About Best Buy Iowa City

How do I check product availability at the Iowa City Best Buy?
How do I check my order status?
My local Iowa City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Iowa City stores’ holiday hours?

Recent Reviews

4.0
(1830 reviews)
Sahin E
October 15, 2025
3 out of 5
I gotta say that, they are not really willing to sell. I was looking for an external hard drive, all they did was how they were not able to help. Instead of physical item, they put those cards around the store for hard drives, youtake it to the desk, they hand you the item. But none of those I wanted were in store ot they were either wrongly labeled.
Response from Best Buy
October 15, 2025
Good Morning, Sahin. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#56025" for reference. You can find us here: Twitter(X): https://bby.me/oz6h41 Facebook: https://bby.me/w1joq8 Instagram: https://bby.me/z6wn6z
Katja C
October 11, 2025
5 out of 5
Robert helped me. He did an outstanding job of customer service. I bought this electric scooter for my son and a mini fridge for my work. I would give extra stars if I could! The expertise, professionalism, friendliness and helpful manner were fantastic! My purchases were loaded into my car for me as well. All around a very pleasant experience. I love coming to the Coralville Best Buy even though it's a good 40 min drive for me. It's worth it! Thank you!
Azat C
October 10, 2025
1 out of 5
I purchased an iPad Pro 11-inch (M4) from the Best Buy store in Coralville, Iowa, and when I opened the sealed box at home, I discovered that the device was fake. The serial number could not be activated, and Apple Support confirmed that it was not a genuine Apple product. I immediately returned to the store with the receipt and the device, but the store manager refused to provide a refund or replacement and told me to contact Apple instead. Apple then confirmed again that the iPad was counterfeit and directed me back to Best Buy. I have already filed an official complaint with BBB (Better Business Bureau) and Apple, and I’m waiting for further investigation. ⚠️ I strongly advise everyone to open and check your products inside the store before leaving, because something suspicious is going on in this location. Customers deserve honesty and protection, not fake devices and blame-shifting. Please be careful when buying from this store!
Response from Best Buy
October 10, 2025
Azat, Thank you for taking the time to share what your experience with us. What you've mentioned is extremely concerning and we'd like to investigate this further. To do so, we ask that you send a private message states that you are responding to "Google Review 54047" to Facebook (https://bby.me/rezj3u), Twitter/X (https://bby.me/xabye4), or Instagram (https://bby.me/s37cwu). Please include your full name, phone number, email, and receipt information. We look forward to hearing from you.
Precious S
October 09, 2025
5 out of 5
Will & Anas really helped me out while I was there. Awesome store! Awesome customer service!! You guys rock! Thanks a ton. 🤗

About Best Buy Iowa City

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