Best Buy Iowa City

Special battery for my key fob... in stock, and less than Amazon

I initially purchased a lorex system several years ago from Best Buy and a subsequent service contract when the warranty ran out. About 4 years in we had an issue in losing 4 camera’s at once. I called Best Buy, was told they could do nothing, when I asked what the service contract was for I ended up making multiple calls, multiple transfers, virtually hours on the phone and finally told a technician would call me. Finn AV and IT solutions then called and set appt to come take out the system. (This is after Lorex told me all I needed was a new converter for the camera’s, but best buy refused to just send the $110 converter). When the tech arrived I explained that lorex said the fix was easy and I could do it myself with one part, he said Best Buy required the entire system be taken to the Coralville iowa store. I confirmed with him that day that they would reinstall once fixed. He indicated he would but it may need to be a new system, indicating that could happen as soon as the next day. I called the installer every week for the next 3 weeks and was told I needed to go to the store. During this same 3 week period I was calling best buy and nobody could tell me anything so I went to the store, got total ignorance and told they would have someone call me the next day which never happened. Went back to the best buy 800 telephone number, again multiple holds and finally told they “escalated this”, I ask how long before I hear, was told 3 working days, 7 days later I had never been called so I called again and again after an hour on the phone was told it was escalated, this time they told me 5 days. I then went back to the store and demanded to see the manager, in short he said he could not figure out where the camera’s in his back room came from, he finally agreed to refund my money and apply to a new set of Swann Camera’s since they no longer sell Lorex. I kept asking if he would just give me back my lorex cameras and the simple part to fix and I would fix myself. He refused so I ordered the Swann Camera’s, Best Buy refused to reinstall them so I had to do it myself. Still waiting on a return call from weeks ago but now know that will never happen. I then installed the camera’s, and the Quality is PATHETIC comparted to the Lorex system, yet they are both 4K systems. The set up is complex and when I call for assistance which I have done on 3 separate occasions I had one tech that was excellent and kind, the other two times was the same Jerk who called himself Brian, constant asinine remarks and he did not know what he was doing . He told me I could not use a laptop, told me I had to change monitors, I used two different computers and when I told him about the quality of the picture he ignored me. To finalize I called best buy to return the camera’s and was told I would pay a restocking fee. I would get a credit and that’s not going to happen as I am done with Best Buy.

Came to store to buy a digital camera. Could not get any help from floor staff. One staff member, after motioning to him for assistance, walked right past me, making a bee line to an attractive female customer who had just entered the area. I waited patiently for my turn to be helped. After assisting her, I was completely ignored. The employee continued to follow her throughout other departments offering his assistance. Again, I waited patiently. The customer made her way to the register, but the employee never returned to assist me. I called out to a second employee for assistance, met his gaze and motioned him over for help. This employee just stared at me and kept walking. No other available floor staff to assist me. I gave up! You just lost a $2500 sale. I will not be back to this store!

Terrible service. Pushed salespeople that talk down to me for my age. I don't appreciate all the add on costs. I will not buy here anymore.