Best Buy Iowa City

Best Buy has to be one of the worst retail experiences and there is out there and this one at Coralville takes the cake. The last three trips I’ve made to a Best Buy to buy something that was advertised on their website or even on display in their store has never in stock. This trend continued today when I tried to buy a MacBook Air 13 inch with the 512 gig memory. It was listed as on sale 899. They had two different models on display on the website, which is why I drove there. Lo and behold none in stock. . It was listed as on sale 899. They had two different models on display on the website, which is why I drove there. Lo and behold none in stock so I tried to buy the open box 15 inch model asked for the AppleCare coverage. They spent 30 minutes and couldn’t get that rang up so I was like fine. Order me one of the 13 inch with a 512 so after being in the store 45 minutes they’re like oh we can’t order those anymore so why in the heck is it on display? Why is it on your website? Why is it available at other locations to order and why didn’t the retail associate just tell me that in the first place because the very first thing she said after she said they were in stock is that she could order them?

Becker was very helpful today and provided great service. Keep smiling!

They won’t let you talk to anyone at the store unless you give your personal information to someone in India first.

Went and purchased what I thought was a brand new Asus Ally X I was asked by 0 associates for assistance. I finally decided on buying the Ally I took the slip to the front and the kid behind the counter was to busy with being on there phone to be bothered to acknowledge me. After they finished whatever they were doing they looked at me and said “how can I help”. I said I’d like to buy one of these and handed them a slip for the new Ally. They called in the radio for one and then went back to there phone. After some time another associate brought it up and the person behind the counter scanned it payed out and went back to there phone. 0/10 customer service. I drove an hour and half home i get home to find out my Ally was an opened box. I called and the solution was drive all the way back to exchange it. No other option so now my Ally X is going to be even more expensive because now I have to account for fuel to and from the Coralville location. I purchased a TV from there about a month ago and it was a similar experience just didn’t get scammed on the TV. Here’s my advice save yourself the time and headache just order from Amazon. Chances are you will get exactly what you ordered and can avoid the headache of dealing with a bunch of kids to worried about there phones to actually help. It’s not like they are getting paid or anything. I will not be returning to that store and would recommend you don’t go unless absolutely necessary. Update: I was reached out to by a BestBuy support member. They were able to resolve this issue for me. I appreciate the help they were able to provide. Still frustrated with the customer service that was provided but as a company they corrected the issue.