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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Iowa City
How do I check product availability at the Iowa City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Iowa City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Iowa City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Iowa City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1852 reviews)
William A
December 28, 2025
1 out of 5
Came to store to buy a digital camera. Could not get any help from floor staff. One staff member, after motioning to him for assistance, walked right past me, making a bee line to an attractive female customer who had just entered the area. I waited patiently for my turn to be helped. After assisting her, I was completely ignored. The employee continued to follow her throughout other departments offering his assistance. Again, I waited patiently. The customer made her way to the register, but the employee never returned to assist me.
I called out to a second employee for assistance, met his gaze and motioned him over for help. This employee just stared at me and kept walking.
No other available floor staff to assist me. I gave up!
You just lost a $2500 sale. I will not be back to this store!
Response from Best Buy
December 28, 2025
Hello, William,
Thank you for sharing your feedback regarding your experience with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/jn9c9u)
X/Twitter (https://bby.me/jgh11l)
Facebook (https://bby.me/5gd5h7)
Be sure to send the full details of your situation. Also add Google Review 96770. We look forward to hearing from you.
jon c
December 26, 2025
1 out of 5
Terrible service. Pushed salespeople that talk down to me for my age. I don't appreciate all the add on costs. I will not buy here anymore.
Response from Best Buy
December 26, 2025
Hello, thank you for leaving us a review. We aim to provide a warm and welcoming environment in which to shop. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #95310".
Facebook (https://bby.me/zr0bnc)
Twitter/X (https://bby.me/s60t82)
Instagram (https://bby.me/stmksq)
Kim S
December 21, 2025
5 out of 5
The Geek Squad were friendly and helpful.
Kija F
December 19, 2025
3 out of 5
They need to bring back their CD section