Best Buy Iowa City

No 699 bucks Mifi in Store. Needed Eternity until somebody cared about me to help me find, what I wanted.

محل رائع جدا تجد فيه ما تتمنى

Decent.

I bought a tv and the screen was broken. No big deal- it happens. I called the store and spent half an hour trying to speak to someone. It seems the only purpose of their automated phone system is to make sure you can’t talk to a human, and you can’t arrange a replacement through the automated system, so you have to talk to someone. I finally got a replacement but it also arrived broken- again, it happens. Next time I literally spent hours trying to get someone on the phone, because every time I did they transferred me only for the call to get dropped and I had to start over from the beginning. I went online to message their customer service, and after an hour with one person they still thought I was asking for a refund- like it’s so hard to understand that I got a broken tv and wanted to get it replaced- so they transferred me to someone else. I had to spend 90 minutes with the next person who finally arranged for a replacement. I’ll never step foot in a Best Buy again. This was the absolute worst customer service experience. If they would have just spoken on the phone with me this would have taken five minutes, not six hours, and I’m pretty sure they intentionally hung up on me when they said they were “transferring” me.