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Frequently Asked Questions About Best Buy Iowa City
How do I check product availability at the Iowa City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Iowa City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Iowa City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Iowa City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1819 reviews)
Tom &
August 26, 2025
2 out of 5
Went to buy new printer cable. A trainee ask if need help told him what I needed he said they don't sell since printers come with cable. I asked to talk to manager he said that there wasn't any thing manager could do. Since he wouldn't get manager left. This 2nd time had bad experience at this location. Guess they don't need business. Won't return will go elsewhere.
Response from Best Buy
August 27, 2025
Hello,
Thank you for the review. I understand your experience at Best Buy may not have been a reflection of the expectations we have in place. We always want our customers to have a great experience when shopping with us.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/bvqygp), Twitter/X (https://bby.me/t3xp9a), or Instagram (https://bby.me/vh8ip5). I’d recommend sending a private message or DM. Please include Google Review 35435.
Regards,
^ Kristy
Bumi B
August 25, 2025
1 out of 5
employees are useless and don't know anything about electronics
ron s
August 25, 2025
5 out of 5
Had purchased a television and after four days it just quit working, I returned it to a different best buy took the TV in with my receipt told them what happened, no issues they took the non-working television and gave me another brand new one in the box whole transaction was less than 15 minutes.
K. M
August 24, 2025
1 out of 5
Went in to return a wifi extender that was recommended to me by one of the staff at Best Buy. It did not work so I went to return it and was told that it was outside the 15 day return and that I could only get in store credit, but then the guy helping me kept radioing his manager which I could see sitting behind the counters. Finally the guy helping me went over to the manager and when he came back told me I could only get in store credit if I bought the best buy membership for $55. Whst is going on here? They want me to spend another $55 on top of the $65 i already spent for the extender so that I could get in store credit. What a joke. I will never go back to Best Buy again. I will stick with ordering from Amazon.