Knowledge and friendly staff. Plenty of staff at all times to help. Excellent selection of items.
Best buy is a n electronic wonderland, anything you can think of they probably have it. Prices are ok, just watch for sales. Employees are helpful, although a little opinionated sometimes lol
Joshua B
December 30, 2024
Packed but cluttered but great store and helpful assistance
I ordered a iPad 10th generation for my daughter for Christmas. My package was delivered to the wrong address. FedEx took a picture of the wrong pouch with no package in the photo. I was told I can have a replacement sent out the following day which would have been the 17th and on the 17th my package was canceled because the back office at Best Buy said my packages was delivered to the right address. I asked to speak to a supervisor and was told by the supervisor I can not receive a replacement or a refund. I called and spoke with someone else and was told I could get a refund and will receive a email in 72 hours. Never received a refund. And my daughter did not get her iPad for Christmas. I am so upset with Best Buy and can’t believe how I was treated as if I was lying about not receiving my packages and my daughter not receiving her Christmas gift.
Response from Best Buy
December 29, 2024
Hello,
Thank you for sharing your review with us. Having your order delivered to the incorrect address is certainly not a welcome experience, especially when that item is meant to be a gift. We would like to take another look at this for you.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64619280" in your message. Thanks!
Regards,
^April