Best Buy Davenport

Starting to lose faith in Best Buy anymore. This is the 2nd monitor I’ve bought from them that has came with a completely shattered/damaged screen. Non open box. Won’t even turn on. Ugh. I will be returning but this is infuriating. Why!!! This is twice now.

Drove a few hours to this store to pick up what was advertised as an “excellent condition customer return” TV with all the packaging/accessories included. Showed up for pick up and they wheeled out just the TV panel under only a layer of bubble wrap. The associate said “this is just how open box items are” and proceeded to load the TV screen facing down in my vehicle despite me asking “which side was up.” I got all the way home to figure out they actually sold me the store display TV (still in store mode!) with 7,470 hours of screen on time. That’s especially frustrating knowing if the TV would have been damaged in transit due to their lack of concern (and packaging!), they would tell me it’s my fault and I’d be out all of my money when they refused a return! This TV came out only a year ago. That’s already 312 days of 24/7 max brightness screen on time that Best Buy sold to me, again, in “excellent condition from a customer return.” That’s just outright false advertisement. Haven’t felt scammed by a big brand retailer like this before. I definitely won’t ever buy another “open box” item if this is the risk involved.

As straight forward as it gets.

Their Geek Squad is just that, geeks. I've always had problems with them and the current issue is no exception. In March I bought a new tv, sound bar and one of their plans. Not long after I've had problems with the volume. A tech came out and said it's normal to have a long volume delay. They have been jerking me around trying to get another appointment. I don't suggest using their Geek Squad.