Best Buy Davenport

Pokemone release was a blast they had enough for everybody

On Monday, I went to Davenport, Iowa Geek Squad to pick up a thumb drive I purchased there so they could transfer files from my old laptop onto it. On a whim, I decided to bring my current laptop and insert the thumb drive to be sure I could access the files before leaving the store. We live two hours away. I’m so glad I did that because I couldn’t open any of the files. The young lady tech that helped me had long black wavy hair. I wish I had asked her name. She was beyond amazing! She patiently tried several things to get the drive to works. She even discovered a mistake I had made when I initially set up the computer and had no idea how to fix. She fixed it. By the time I left, I could open all of the retrieved files on the thumb drive. I asked to speak to her supervisor so zI could tell her firsthand how grateful I was but was told she’d stepped away from her desk. I have called the store six times trying to contact a supervisor in the Davenport store. Either AI misroutes me or I get transferred to an agent at a call center who barely speaks English. This is so incredibly frustrating that I found myself totally angry but, even so, I want this young lady to be recognized for her efforts!

It's a great place to shop for your household appliances!

Excellent customer service from geek squad. They got me right in, helped with my issue, and even provided information to help me with something that i had questions on.