I recently visited Best Buy in Davenport. I will be the first to admit that I don't usually go into stores to shop much anymore with the convenience of online shopping but when I am making a major purchase I do like to get my eyes on what I am buying. I am so incredibly grateful that I did. I got the chance to speak with an employee named Molly in the electronics department. I am in process of upgrading my receiver for my surround sound. She literally blew my away with her knowledge in this area. I thought I knew what I was talking about and then she showed me I didn't which was a great thing. She saved me from making a huge purchase mistake and I am eternally grateful to her for that. I was going to buy the Sony receiver for 500 and then add my ParaSound external amp. She quickly knew that that receiver would not accommodate the plugs needed to do what I needed. We discussed getting the version above it that was on sale for 950. She said that by getting this one I wouldn't even need the other amp and it also had better sound quality since tech gets better and better. She even told me about gaming options that I wasn't thinking about at the time but are super important to my kids. I got home and she had already sent me a link via the app so it was in my cart. I just bought it a few minutes ago and am so incredibly happy with her knowledge I didn't even want to wait till it got here. Great customer service is a lost art but I can attest first hand that is not the case with this young lady. She singlehandedly made me a believer again about shopping in the actual story again. Thank you wholeheartedly to Molly and the BEST BUY team.
Ordered a apple M5 air from them and was told it would be able to come that very day, my order was then delayed by 2 weeks after paying for same day delivery, I most definitely will not be buying anything from any Best Buy online ever again.
Brianna S
October 04, 2026
Went as got headphone and was charged Teen Tech without being asked and when you call the store you can’t even talk to someone
Response from Best Buy
October 04, 2026
Hi, Brianna,
Seeing a charge for charity that you did not agree is upsetting, and we would like to look into what happened. To do so, please send a private message via Facebook (https://bby.me/CCUSGb), Twitter/X (https://bby.me/Hir5ci), or Instagram (https://bby.me/PbpF34) and reference Google Review 230477. We look forward to hearing from you.
geraldine j
October 04, 2026
The Geek boy's know what they're doing. I will come to them first before I go anywhere else.