Worst service ever nobody know what they are doing came in to get a phone right next to it had the service visibly paid for the sim and service the phone then the phone wasn’t even compatible wasted my time an money gas then to be told there is no refund on sim kits even if it’s just swapping to the right sim for the phone now I have to swap phones I will be calling the store manager and possibly the BBB but the whole team just stood around
Dulguun N
November 15, 2025
Always enjoy making deliveries to this store. Quick unloading/loading and professional warehouse associates. Fastest in the Midwest.
The staff member at the front door was very helpful in directing us to the area we needed and then every employee we saw asked if we needed help. Our cashier was very nice, too! You don't see that great customer service other places! Thanks to Dubuque Best Buy!
My printer quit & I couldn’t find I thought were worth bringing home, so I went to Best Buy. Young man waiting on me was great & agreed that the one o bought was likely the best fit for me. There was little bit to getting it ready for this old guy, but I think it’s ready go & likely will out last me. Thank you Best Buy !!