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Best Buy Dubuque
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Frequently Asked Questions About Best Buy Dubuque
How do I check product availability at the Dubuque Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dubuque Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dubuque stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dubuque Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1116 reviews)
sylvia C
January 16, 2025
1 out of 5
Worst experience of my life! Tried to buy a 65" tv online. Find out after that they offer free delivery on this product. Tried to contact store at local phone # and get put to call center. After being on phone for almost 1 hour was finally told that store does not answer calls! Had to cancel order s could not wait 3-4 days for delivery. Now I have to wait 7-10 days for the refund!
omeara 2
December 13, 2024
1 out of 5
After purchasing a new 75-in TV and paying $270 for the geek squad to come over and hook it up to my existing sound system I was told I needed to go back and spend more money for more components to have it done correctly. After hundreds of dollars more spent, the geek squad was supposed to come back and finish the install, but never did and I gave them carte Blanche at their convenience. Myself and my family will never set foot in Best Buy or hire the geek squad ever again. Unacceptable business practice.
Tim O'Meara
Dubuque Iowa
Response from Best Buy
December 13, 2024
Hello, Tim,
Thank you for reaching out to share your concerns with the support on your install. I can understand that having problems with an install can be difficult. You can certainly reach out to any of our Social Media Profiles below with Review 64554664 for support with getting a resolution for you.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Keelee G
December 05, 2024
5 out of 5
I ordered a curbside pickup of a 65" tv. Two young men brought it out for me in the cold and loaded it, and made sure everything was secure. I offered them a tip, but they refused and walked away. These young men were fabulous and I would love to give them a tip of some sort. If you could contact me and let me know their names, I would appreciate your help. I couldn't have done it without them! I was there at about 4:30. Very polite and professional.
Brittany G
December 03, 2024
2 out of 5
Seems like no one wants to help you here.
Response from Best Buy
December 04, 2024
Hey, Brittany,
Thank you for taking the time to leave this review here for us, although we hate to hear you are unable to reach the support you need while shopping in-store. We would like to ensure this is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64513083. We look forward to hearing from you!
Regards,
^Katie