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Frequently Asked Questions About Best Buy Dubuque

How do I check product availability at the Dubuque Best Buy?
How do I check my order status?
My local Dubuque Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Dubuque stores’ holiday hours?

Recent Reviews

4.0
(1098 reviews)
Anna B
August 22, 2024
5 out of 5
Aref is great! I bought a new phone and it was taking awhile to transfer files from one phone to another. His customer service is top tier. He chat with me and performed a magic trick. 10/10
Alec n
July 26, 2024
1 out of 5
I went to Best Buy to have my computer repaired just for them to not work on it for 4 days then hold it for another 3 and not tell me anything and it was impossible to reach the local store and when my computer was finally done I didn’t get a call or a text I had to check the website and when I finally got there they tell me nothings wrong with it so I go home and not even 5 minutes into using it it’s already having the same issue So I call the local store 4 times and different times of day for no answer
Response from Best Buy
July 26, 2024
Hello and thanks for reaching out on Google, Alec. Getting service on your computer should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 63993212. Kindly, ^Graham
Appointment B
July 20, 2024
1 out of 5
Terrible customer service. Waited over a half hour for curbside order that they never even brought out. Ended up having to eventually go in and get it. The best buy phone number only transfers you to the overseas hub when you call your local store. For some reason you can't talk to anyone at your local store they just transfer to the hub. Ridiculous. Will not be purchasing from them again.
Response from Best Buy
July 20, 2024
Hi, Thank you for sharing your experience at Best Buy. We do our Best to assist with orders and concerns. Please note that once you check in and are in a required spot we would bring out the item as quickly as we can. In some cases this may take a moment if there are many orders, or if we are overwhelmed in store. You can always come into the store for help with the pickup. We would like to notate this complaint further if you could please contact us on X @BestBuy or Facebook Best Buy chat for assistance with review 63969485. Thanks, ^Tommy
William F
July 06, 2024
5 out of 5
Walked in knew what I wanted sales rep asked if I needed help. I showed him the picture of the tv. He took me to it and I bought the tv. I was in and out of there in less then 5 minutes no B. S

About Best Buy Dubuque

bestbuy.com