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Best Buy Dubuque
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Frequently Asked Questions About Best Buy Dubuque
How do I check product availability at the Dubuque Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dubuque Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dubuque stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dubuque Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1123 reviews)
David B
January 22, 2025
4 out of 5
Just had new washer delivered yesterday, it is a Whirlpool WTW4957PW. Just two of us, so we replaced our Whirlpool front loader with lots of features with this more basic version. I give 5 stars for the delivery personnel, they were very efficient and professional. High marks there. Only reason for 4 star is the washer- its a little glitchy so far, sometimes you have to press the start button once, sometimes 2 or even 3 times. Other than that, it works through the cycles. If the washer settles down and starts consistently, I will raise the review to 5 stars.
Emmy G
January 21, 2025
5 out of 5
On Sunday, I opened my laptop and it had somehow completely bricked itself. There was no getting it to run whatsoever. Sunday afternoon I had an appointment with an employee from the GeekSquad to take a look. This employee (I believe their name was Chai) was SO awesome. They took the time to try all of the "easy" fixes first before realizing that it wasn't an easy fix and my whole laptop needed to be wiped and re-downloaded. They let me know that this could be a 2-3 day fix but ensured me they would do their best to have it done ASAP. This employee was the only tech/help desk employee they had on staff at the time and was managing to assist multiple of us at a time. My laptop was fixed in a timely manner. To Chai, THANK YOU.
sylvia C
January 16, 2025
1 out of 5
Worst experience of my life! Tried to buy a 65" tv online. Find out after that they offer free delivery on this product. Tried to contact store at local phone # and get put to call center. After being on phone for almost 1 hour was finally told that store does not answer calls! Had to cancel order s could not wait 3-4 days for delivery. Now I have to wait 7-10 days for the refund!
Response from Best Buy
January 16, 2025
Hello, Sylvia,
Thanks for taking the time to leave a review here on Google. I can understand wanting support on your recent purchase.
At this time, Best Buy does not offer in-store phone operators. However, we are always happy to assist here on social media. Our team would be happy to respond to you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64685870” when reaching out on social media.
Regards,
^Ravi
omeara 2
December 13, 2024
1 out of 5
After purchasing a new 75-in TV and paying $270 for the geek squad to come over and hook it up to my existing sound system I was told I needed to go back and spend more money for more components to have it done correctly. After hundreds of dollars more spent, the geek squad was supposed to come back and finish the install, but never did and I gave them carte Blanche at their convenience. Myself and my family will never set foot in Best Buy or hire the geek squad ever again. Unacceptable business practice.
Tim O'Meara
Dubuque Iowa
Response from Best Buy
December 13, 2024
Hello, Tim,
Thank you for reaching out to share your concerns with the support on your install. I can understand that having problems with an install can be difficult. You can certainly reach out to any of our Social Media Profiles below with Review 64554664 for support with getting a resolution for you.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy