Best Buy Dubuque

Really hit or miss customer service

Great experience

The guy helping check out at the counter with the black painted finger nails was super unprofessional and acted like he didn’t even want to work there. Apple Pay wasn’t working and he acted like he didn’t care. Do better next time! Thank you 🫶

★☆☆☆☆ We needed a new SIM card while we were there picking up the new phone I had ordered online. The store was out of stock, but they told us we could order one for in-store pickup and it would arrive in just two days. I purchased the SIM card through Best Buy in-store on July 13 and was told it would be available for pickup on July 15. When we went to pick it up on July 15, they said it hadn’t arrived yet and couldn’t provide an updated timeframe. We tried again on July 18 and July 24. It still wasn’t in, and they still couldn’t tell us anything about it before eventually saying to just wait for a text and/or email that it was available for pickup. We went back on August 1 because I still hadn’t received any text or email. That’s when they told us they had lost it. Here’s where it gets truly ridiculous. They would not replace the item I had already paid for that they admitted they had lost. Instead, I was told I needed to buy another one. I understand SIM cards are inexpensive. Paying for a second one didn’t hurt me financially. But it really sheds a poor light on the company. I’ve been a loyal Best Buy customer for years. I’ve purchased MacBooks, iPads, phones, cases, software packages, Geek Squad plans, and more. They have now lost a loyal, repeat customer over roughly $2. Because apparently they decided the item was too inexpensive to be worth any customer service. Rather than delivering the item I paid for, replacing the order they lost, or refunding it, their solution was simply to tell me to buy another one because it was cheap. At this point, getting my $2 back won’t change anything. I’ll be taking my business to an electronics retailer that I can rely on—not just for major purchases, but also for the smaller items necessary to make those larger purchases work in the first place.