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Frequently Asked Questions About Best Buy Dubuque
How do I check product availability at the Dubuque Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dubuque Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dubuque stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dubuque Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1160 reviews)
Ema M
September 16, 2025
5 out of 5
I needed help finding new AirPods and I couldn’t find the wireless ones. I looked in the aisle and it was just the AirPods that has the wires. So I asked a young worker. He is in his mid 20’s. He was very helpful to me and he found me the right ones. Shoutout to Antonio
Dan E
September 03, 2025
5 out of 5
Best place to buy electronics.
Clayton M
September 03, 2025
3 out of 5
No one came to greet me.
Response from Best Buy
September 03, 2025
Hello Clayton,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/4odpgs), Twitter/X (https://bby.me/e70v9b), or Instagram (https://bby.me/y8o1im). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #38839.
Kind regards,
^ Aaron
Jeff C
August 11, 2025
3 out of 5
Overall decent. They didnt have very much in stock which was kinda disappointing.
Response from Best Buy
August 11, 2025
Hello,
Thanks for sharing your feedback. I can understand visiting a store and not being able to find what you were looking for, isn't ideal.
While we do try to have as much as we can in our stores, with the limited space they have, there may be items we're not able to have in the store, or items may periodically run out. To see our full expanded assortment or even check availability in your local store, it's recommended to visit our website, https://bby.me/b0gk1p. You can even place an order for store pickup for most items, which will ensure that the item is available at the store when you arrive.
That said, if you'd like to share any additional details for formal documentation, feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/rw7oq7), Twitter/X (https://bby.me/y9u49g), or Instagram (https://bby.me/nni1xg). Please also refer to your "Google review #27518" in your message.
Sincerely,
^ Melissa