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Services Offered
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Frequently Asked Questions About Best Buy Dubuque
How do I check product availability at the Dubuque Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dubuque Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dubuque stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dubuque Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1183 reviews)
Kyle S
January 31, 2026
1 out of 5
0 customer service! Horrible experience for their mistake. Missing part in new tv. Will not fix the problem. Only talk to people in foreign country when you want service
Response from Best Buy
February 01, 2026
Hello,
Having issues with a recent TV purchase is frustrating. Please feel free to connect with us on social media links. Mention Review #111519.
Facebook (https://bby.me/z88u97)
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Daniel F
January 24, 2026
5 out of 5
Great service!
Jon Z
January 17, 2026
5 out of 5
Always feel welcomed when I come here. The employees are nice and always available to help if needed.
Kendall K
January 16, 2026
4 out of 5
Love the appliances. Love the Geek Squad. Love 90% of the staff. But there's always one (or two)... right?
After asking where something was located, was told the general vicinity, and then abandoned. TWICE!
I know that some people think I'm picky (my kids) but when you are in a big, and I mean BIG, box store and need help locating something small, or would be great to have someone look right at you, give you a specific destination, or even walk you there! I don't feel like it's too much to ask, when spending $1000, for some assistance with an additional product that costs $20.