Best Buy Dubuque

3 is the perfect middle-ground rating for Best Buy, because if you go there in-person, the people there are friendly and helpful. They're upfront and honest about different products and brands, and what some of each one's pros and cons are. Even if you go in there for something specific, they might recommend something that works even better than what you had in mind. But if you're unlucky enough to have to deal with their phone team, you'd better luck talking to a wall. Because at least a wall won't... 1. Pretend to listen to you when it's really not. "Hey, I'm having Problem A." "Oh, so you're experiencing Problem C?" "No, I'm having Problem A. Here's an explanation of exactly what's going on." "Okay, so I'll try to paraphrase what you just said in a way that isn't the problem you're having at all." "No... that's not it..." "Let me transfer you three different times, each time assuring you that "this is the person who can help you"." 2. Lie to you. "Hey, my product didn't come with Part X." "Sorry, but that product doesn't come with Part X." "I'm looking at the listing on the website right now and it specifically says it comes with Part X." "Oh... ... please hold while I transfer you for the fourth time." 3. Walk away when you're not done. "Oh, so you're having problem A? Well let's try a bunch of stuff anyone with an IQ higher than their age would have already tried for 2 hours. I can clearly see that Problem A is still very clear and present and has not been affected by anything I've done while I was trying to look busy. But I'm going to say that I've helped you, and hang up before you have a chance to speak and without giving you a chance to even say "Hey, I'm still having that same problem I called you about 2 hours ago." Goodbye." 4. Pretend to want feedback and then not give you the chance to actually give it. *Please click this link to leave us a review. Although since it's definitely going to be a negative review, we're going to "accidentally" send you an invalid link so that we don't receive any negative feedback, because god-forbid we improve our abysmal customer service over the phone.*

clean store and friendly helpful staff

Quick and easy

Don't buy appliances from here. They will look for any excuse to refuse to do a warranty covered repair. Tec has canceled 3service calls. Update: Talking to the customer service that replies to your review is unlikely to help cause now its 4 service calls. Would give 0 stars if possible.