Best Buy Sioux City

Went in to buy a camera for outdoor activities, manager stopped me on way in to tell me I’d get help once I went to that section, which they pointed to and didn’t give clear direction. Then another manager walks up to let me know I’m now in the digital line and I’m second in line and says no worries, I walked around 15 minutes without any acknowledgment until I left they said they appreciated my business… I guess prioritizing people by the way they look or what they are shopping for on whose going to spend more, is how they treat customers. Was probably the worst experience at a retail store beside the fact they were polite but with plenty of workers walking around and seeing others get helped before me, after coming in 5 minutes after me just seems they got picked to be helped because their shopping for a fridge. 1 star won’t be back.

Needed a new laptop...the salesman that helped me was very knowledgeable in finding what I required and did not try to oversell my needs.

Great brands. Decent sales. I shop on the website, not in person. The website is very user friendly.

On March first had an appointment at Best Buy, Sioux City, the battery was bad in my IPhone 15 Pro Max. They wouldn’t install the battery, telling me the motherboard/logic board was probably bad. They demanded I buy a new phone, or exchange phones for $699. I told them I wanted to buy their $99 battery, but they wouldn’t provide customer service, looking for the bigger sell. I am guessing they do this a lot. I took my phone to a freelance phone repair in the mall, and just as I thought it was up and running in 15 minutes. But my iPhone first displayed error non-authorized battery, but when I up graded to the new iOS 18.3.1, all hardware recognizes. A perfect phone again, not help, from Best Buy, they appear to be a store policy to upgrade the customers, it is not to help you, beware. Mobile Fix phone repair in Southern Hills Mall is customer oriented, but my $99 price increased to $200 at the freelance repair, but what can a person do when Best Buy appears to be so non-compliant ? I won’t be back, they seem to be forcing sales, because they have Apple franchise, and licensing. It is a shame.