Best Buy Sioux City

Very helpful staff! Thank you!

Pokemon cards are hard enough to get but when people skip to the front of the line and the employees do nothing about it, it's extremely frustrating. Multiple people spoke out and the employees did nothing about it. Missed out on it after waiting outside in the cold while 2 people can just walk up to the front 10 minutes before open and buy the last ones.

I have purchased several things from this store. Game consoles, televisions, appliances, and audio equipment. A purchase I made a couple years ago was a Yamaha receiver and surround sound. One of the major selling points was the 3 year manufacturers warranty. The associate tried to sell me an additional care plan that would take effect after the manufacturers warranty. I declined the additional plan, that was 2 years, and said the manufacturers warranty was good enough. Approximately 2 years after purchase the HDMI output quit working. I take it to Geek Squad and show them the receipt and the packaging shows the warranty. The associate says great you should have back in a couple months. I was fine with that until a couple months later they call and said they have my receiver. I said "great, I am so happy it is fixed, what was wrong." They told me it has not beeing fixed, because I "rejected" the estimate to repair. I said "it's under warranty are the parts not covered." What I was told was that Best Buy doesn't honor manufacturer warranties. The manager said it was my "fault" because I didn't buy the 2 year "protection plan." I reminder her that the protection plan wouldn't have covered this either way and she asked "so what's your problem then?" I re-told her everything and she said "I don't know anything about that." If box stores won't provide service what is their purpose?

Went in to buy a camera for outdoor activities, manager stopped me on way in to tell me I’d get help once I went to that section, which they pointed to and didn’t give clear direction. Then another manager walks up to let me know I’m now in the digital line and I’m second in line and says no worries, I walked around 15 minutes without any acknowledgment until I left they said they appreciated my business… I guess prioritizing people by the way they look or what they are shopping for on whose going to spend more, is how they treat customers. Was probably the worst experience at a retail store beside the fact they were polite but with plenty of workers walking around and seeing others get helped before me, after coming in 5 minutes after me just seems they got picked to be helped because their shopping for a fridge. 1 star won’t be back.