Best Buy Sioux City

Hope you don't need anything other than walking in the store and buying something. I called and inquired about a phone battery replacement because they are one of few Apple certified places. I was told I could come in the following Saturday to get it replaced. We drove almost 4 hours in a snow storm to make it there that Saturday as we really needed the phone battery replaced as soon as possible. Upon arriving at the store we were told we never had an appointment actually set up for us for one, and for two, that we were only able to get the battery replaced Monday-Friday contrary to what the lady had told me on the phone. Upsetting, but we had left the store and called again to schedule another appointment to get the battery changed in which I had informed them I wanted a confirmation as the last time they didn't actually schedule an appointment for us, the person I spoke to told me I should also call the store and leave a voicemail (because you can only talk to someone from a call center if you call to actually talk to someone) to request a call from the manager to discuss these issues and to make sure we can get taken care of for sure at our next appointment. So I had called and left a voicemail with a call back number. This was over two weeks ago and had still to this date have not received a call back. Fast forward to today where we had went into the store once again for our next scheduled appointment and were told they could not replace the phone battery because the phone was not in perfect condition. The glass over one of the cameras were cracked. They said in order to replace our battery they would also have to replace the entire back camera module which is apparently the entire back of the phone and it would be over $300 (we were quoted the battery replacement to be less than $100). No one ever mentioned the phone had to be in perfect condition in order to get the battery replaced between the two phone calls and other physical visit. Also, they didn't have the back camera module to replace so they told us they couldn't do it for us regardless. I offered to sign a waiver that stated I knew the back camera was cracked and that I was okay with it. Couldn't do that. I asked if we were to buy a new phone there because we were honestly over trying to get this one's battery replaced if they would be able to provide any sort of compensation or anything of the sort since we have had such a hard time with them trying to get this battery replaced and I was instructed I would have to wait to talk to a manager because there was not one available. Assuming it would end about like the voicemail I left to speak to a manager or anyone at the store, I ended up taking the phone to another place that could replace the battery and they had it done within a couple hours of walking in the door to ask if they could do it for me. At the other place I wasn't required to buy more in order to get the battery replaced and didn't have to make multiple phone calls, appointments that led to nothing, or multiple physical visits. After this, we will definitely never be returning to Best Buy again for anything.

Poor service

Used the pick up for some Airpods and was in and out within a few minutes.

the Geec squad don’t know what they are doing at same time the store manager don’t care about the customer