Last week I bought an HP-7600 printer for $400.00 and change. I have not been able to hook it up to my MacBook Pro that I also bought at Best Buy a few years ago. So I finally called HP tech line. I was on the phone for 90 minutes with a gentleman named Jorge. No solution , he actually hung up on me. Last night I used the best buy sight. After an hour plus I still did not have a set up. I'm 77 and asked him to slow down a bit, i was ignored. I'm still sharp but with heavily accented I had difficulties and I speak two languages so I have an ear for accents. This morning, Nov. 23th, I tried the Geek line to get someone to come in and set it up. I was on hold for about for about 40 minutes before the tech answered. No joy there. I went to the store to get a home visit. It's set for Monday.
Talk about not being satisfied
Richard Donaway Sioux City, IA
The lady that i spoke to was extremely displeased about ringing up my online purchases so that I could have it delivered a couple days past normal delivery. Granted I probably came off a little mentally handicapped but I just needed something simple and truly didn't need that attitude.
Other than that black friday sales on TV laptops washer and dryer are the lowest prices around.
Response from Best Buy
November 22, 2025
Hey there, Carl.
Thank you for your review. We can certainly understand how you are feeling regarding this recent experience. This is not the customer service we strive to provide here. We would like to document and assist however possible. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please mention it is regarding your Google Review 72828.
Kindest Regards.
I feel so bad when shopping here! The sales staff are not enthusiastic, do not support or clearly explain about the return period after purchase! Here I feel they are happy to sell the goods but when returning them they are not happy and not enthusiastic! I will not shop at this store again! So bad!