I feel so bad when shopping here! The sales staff are not enthusiastic, do not support or clearly explain about the return period after purchase! Here I feel they are happy to sell the goods but when returning them they are not happy and not enthusiastic! I will not shop at this store again! So bad!
For about the 4th time now, there are not enough employees to help customers but there are plenty of employees standing around. I waited for a salesperson to help with getting a new tablet...no one around..I flagged down an free employee and was told someone would be " right there"--- 4 - 5 minutes later still no one. So I went to the customer service desk as I was ready to buy..but couldn't get the merchandise...and the man said to me that he sent someone to me but I had gone. I said " So, I did not wait long enough?"...when he heard it from my point of view his attitude shifted a bit...then he explained how so many people had family emergencies that day, so they were short handed. Hmmmm seems like the job of a " manager " is to be able to figure these types of things out and not tell the customer it's her fault.
I love my new Samsung tablet, but I'm wondering if Amazon would have been faster with better customer service. Poor customer service is what ruins these physical stores. Save the excuses for your district manager, not your customers.
Response from Best Buy
October 17, 2025
Hello, thank you for sharing your experience with us here. Being able to get what you need quickly and efficiently is definitely an important part of shopping in store. Can you please reach out to us on Facebook (https://bby.me/syg37l), Twitter/X (https://bby.me/1u4tu2), or Instagram (https://bby.me/bk54q2) with more information about your experience? Please begin your message with "This is regarding my Google Review #57143".
The guy who helped me was really rude. He acted like he was doing me a favor by helping me. Im hispanic. Maybe thats why? Thats the feeling i got. My money is green. Customer service is out the window.
Response from Best Buy
October 14, 2025
Good Afternoon, Paul.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#55777" for reference. You can find us here:
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