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Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1819 reviews)
Jason B
August 29, 2026
5 out of 5
The man in the TV dept was helpful. In and out fast.
José F
August 26, 2026
5 out of 5
Good staff and I love this store.
Preston K
August 21, 2026
1 out of 5
AI phone customer service that cannot help at all.
Response from Best Buy
August 22, 2026
Hello Preston,
We can see why you’d be upset if you could not get the help you needed using AI, and we’re really grateful you took the time to share your experience with us. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #207952 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/VYB1xi)
• Twitter/X (https://bby.me/ARoh8R)
• Instagram (https://bby.me/BjWgKd)
Jonathan K
August 12, 2026
1 out of 5
I walked into this store today fully intending to buy nearly a thousand dollars worth of merchandise. I was on a mission for a new pair of airpods and a kindle soft color. For nearly 45 minuets I was brushed off by employee after employee who were all "busy" or who would "find someone to help me". All while I watched them stand around the laptops and talk with each other. No one would even tell me if the products I wanted were in stock. Guess ill just shop on amazon like everyone else now. When this store closes, like so many before it, it will be because of the lazy employees and bad management.