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Frequently Asked Questions About Best Buy Waterloo

How do I check product availability at the Waterloo Best Buy?
How do I check my order status?
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Waterloo stores’ holiday hours?

Recent Reviews

4.0
(1788 reviews)
Danielle C
January 20, 2026
1 out of 5
I got a refrigerator from bestbuy about a year ago my dad called me the other day to see where I got mine from to make sure he did NOT get one from there 😒
Jesse Q
January 13, 2026
1 out of 5
Be prepared to wait an obscene amount of time for help for locked items. Walked in at 10:25-10:30 stood and waited for help getting a laptop. 11:00 a girl walks in and into the laptops and a customer service representative appears immediately to help her leaving myself and my 4 year old to wait. 10 min later finally got help to get told the website is wrong and they only have 1 color available. Skip the store order online and save the headache. To the rep reading this if you don’t believe me pull your tapes 1/13/26 10:30
Response from Best Buy
January 13, 2026
Hi, Jesse, Thank you for taking the time out to share your review with us. We hate to hear that your trip to the store did not properly reflect the level of service we aim to provide. We would appreciate if you could follow up with us to help us learn more about this recent visit. Please send us a private message via Facebook (https://bby.me/d3sib4), Twitter/X (https://bby.me/izhg8o), or Instagram (https://bby.me/dzvck5). Please be sure to mention your Google review, number 104247. Thanks!
Ayhan Z
January 03, 2026
5 out of 5
Great customer service
Zoe O
December 12, 2025
5 out of 5
Clean store. Friendly staff.

About Best Buy Waterloo

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