Best Buy Waterloo

Absolutely stellar experience at Best Buy! I can’t say enough good things about this place. From the moment I walked in, everything felt smooth, helpful, and completely stress free. The team (Cindy &Delta) made the whole process so easy, answering questions without any pressure, or getting me in and out quickly. Honestly, they were the absolute best. Friendly, knowledgeable, and genuinely focused on making sure I left happy. No runarounds, no upselling nonsense just pure, efficient, customer first service. If you’re looking for a place that actually delivers a great shopping experience, Best Buy is it. Highly recommend! 10/10. Btw, when you go in, tell them sweet little angels I said hi! 🫶🏻🫶🏻🤗

My husband and I came into this store to buy a computer , money in hand just needed a few questions answered about the gaming ability for our child. We stood and looked for a bit and then I started to walk around the store to find someone. I could see plenty of employee and most looking at their phone's. I asked 2 separate people and was literally ignored. The guy in the computer section was busy helping a lady who was having him move the TV stand up and down. So I gave a whistle...yes I did. And low and behold the manager showed up ( I use that term very sarcastically) he then started berating us about he was to busy interviewing for Christmas help on a Sat with a store full at 4 pm and asked what did we want. We asked our question and he shrugged his shoulders and got out his phone....stood there staring at his phone for another 10 min and said nothing. We said we would get off Amazon and since he couldn't help us as the manger about the products sold he sneered at us and sarcastically said "Have a nice day" , I in turn told him to have the day he deserved and he then turned to 2 workers standing with him and snickered about us leaving. This store can't last. I'm not sure what the employees actually do? As Sheldon Cooper would say, This Best Buy isint even the 3rd best Best Buy and Waterloo doesn't even have that many . The manager is going to be a smart mouth one day outside of work and things won't be as civil for him. Best Buy needs to rethink a man who can't manage and has no knowledge of electronics.

We were greeted by a young man stationed by the door. He helped us find a remote to replace ours and it worked great. We were there about 3:00 on Saturday, Oct. 3.

Cody M. was knowledgeable about the different tvs (and had quirky sense of humor which we liked). He was fun to work with. The TCL tv is nice. Voice mode works well, except it turns out that the new Gemini assistant on Google TVs doesn't quite work in voice mode to change channels for where we live due to our independent living has a hospitality setup. We learned a lot about that from Matt and Tim. Matt did a great job getting a universal remote set so we could switch channels easier on our channel guide. I had no idea about hospitality hubs til today.