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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1793 reviews)
Prakhar
March 07, 2026
3 out of 5
Had to wait for unusually high time to hear that I will have to drive to Cedar Rapids to buy the desired item as the stock shown on their website is not accurate.
Response from Best Buy
March 07, 2026
Hello,
Having concerns with inventory shown online can be difficult. We would be glad to help you with ordering items online for available for pickup if you would like support. We can understand that having items not available can be difficult. Please reach out to us on any of our social media profiles below with Review 126712.
Facebook (https://bby.me/m3r86q)
Twitter/X (https://bby.me/6m78bo)
Instagram (https://bby.me/0pszuv)
Carol G
February 28, 2026
1 out of 5
It is impossible to speak to a live human on the phone at the local store. I just wanted to make an appointment with the tech support person. I bought the expensive package which supposedly provides service. NEVER AGAIN!! I have made 4 calls. Twice I have spoken to the AI rep.(“Please be patient with me, I’m still learning.”) And twice I have spoken to people in India! I had to drive to the store to make the appointment.
pamela n
February 18, 2026
5 out of 5
The staff was excellent. Helped me get the computer I needed. Very satisfied with it.
D L
February 18, 2026
1 out of 5
Ordered and paid for a tv at local store. It did not arrive as scheduled. Tried to contact the person and number on an email I received. Straight to voice mail several times. Called the store and got Ai, then transferred to someone in a different country who informed me local store no longer answers calls! Another 2 days til possible delivery. Another day to schedule according to their schedule. I will never buy from them again. Don't even know about the TVs performance yet....
Response from Best Buy
February 18, 2026
Hello, D,
We appreciate you taking the time to share your feedback with us regarding your experience. Getting a new TV is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/osi7om), X/Twitter (https://bby.me/hunaum) or Facebook (https://bby.me/8q9rtw) with the details of your experience. Also add Google Review 118936. We look forward to hearing from you.