Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1788 reviews)
Danielle C
January 20, 2026
1 out of 5
I got a refrigerator from bestbuy about a year ago my dad called me the other day to see where I got mine from to make sure he did NOT get one from there 😒
Jesse Q
January 13, 2026
1 out of 5
Be prepared to wait an obscene amount of time for help for locked items. Walked in at 10:25-10:30 stood and waited for help getting a laptop. 11:00 a girl walks in and into the laptops and a customer service representative appears immediately to help her leaving myself and my 4 year old to wait. 10 min later finally got help to get told the website is wrong and they only have 1 color available. Skip the store order online and save the headache.
To the rep reading this if you don’t believe me pull your tapes 1/13/26 10:30
Response from Best Buy
January 13, 2026
Hi, Jesse,
Thank you for taking the time out to share your review with us. We hate to hear that your trip to the store did not properly reflect the level of service we aim to provide. We would appreciate if you could follow up with us to help us learn more about this recent visit.
Please send us a private message via Facebook (https://bby.me/d3sib4), Twitter/X (https://bby.me/izhg8o), or Instagram (https://bby.me/dzvck5). Please be sure to mention your Google review, number 104247. Thanks!