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Frequently Asked Questions About Best Buy Waterloo

How do I check product availability at the Waterloo Best Buy?
How do I check my order status?
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Waterloo stores’ holiday hours?

Recent Reviews

4.0
(1716 reviews)
Knut B
January 05, 2025
3 out of 5
I walked around the entire store without being greeted the Saturday before Christmas. Store was not too busy either. Once I found help, they were competent and helpful.
Response from Best Buy
January 05, 2025
Good Evening, We certainly understand how you are feeling after not receiving the assistance you needed when you arrived at the store. We would love to connect with you and be able to look further into these concerns. Please feel free to send our team a private message on social media, so we can better review this with you. Make sure you include your Google review in your message: #64646935. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby
B B
December 08, 2024
5 out of 5
There was a girl named Erika there who was of great help to me. The 5 star rating is for her service. Thanks Erika.
Sara S
November 11, 2024
3 out of 5
The door greeter was worthless and didn't even acknowledge us going in or going out. They were literally playing on their phone.
Response from Best Buy
November 11, 2024
Hello, Sara, Thanks for taking the time to provide a review. We appreciate you visiting your local Best Buy store. All Blue Shirts and Geek Squad Agent should be actively greeting and engaging our customers. I understand that wasn’t your experience, which is never the outcome we would have wanted. It is important your report is captured and shared with the store leaders. Our team, which is based out of our Corporate Campus, can help with that process! You’re invited to connect with us through social media. You can find our team on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64410275. Sincerely, ^Sarah
Nicholas H
November 04, 2024
1 out of 5
Geek squad has terrible service and refuses to repair items and makes you schedule an appointment to tell you your shit is broke good way to blow an afternoon
Response from Best Buy
November 04, 2024
Hello, Nicholas, Your Google my Business feedback is appreciated. Not having the world class customer service Geek Squad is known to provide is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to contact us on social media with the links below. Please mention "Google Review 64387690"when reaching out. Provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay

About Best Buy Waterloo

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