Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1812 reviews)
Jay B
July 23, 2026
2 out of 5
Went to The Geek Squad to get my phone looked basically told me just wait for the up date to see if it fix issues
Response from Best Buy
July 23, 2026
Hello,
We understand that not receiving better assistance with a phone-related issue can be frustrating. To discuss this interaction further and review your concerns in more detail, please reach out to us through a private social media message and reference Review #192244.
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Cptnkroph
July 05, 2026
4 out of 5
I was asked by every single person that worked there if I needed help
Sally L
June 16, 2026
5 out of 5
If you are looking for a new TV this is the place to buy it. Cody helped me and he was so knowledgeable and thoughtful about what I was looking for in a tv. And when it was delivered they set up the tv and programed it to my satisfaction. They explained everything to me and did not leave until I was comfortable running it. Best Buy is the place to go. Thanks