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Best Buy Waterloo
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1717 reviews)
Vall x
January 17, 2025
1 out of 5
There is no number to reach an in store rep to confirm if items that you are wanting are available, you can only call the call center reps to ask them where they will try and push you to make the purchase immediately and buy other items, however the last 3 times ive used this method the local store had no idea about the order despite me receiving an “your order is ready for pickup” email and text, and they had actually sold out of the multiple parts i needed days prior! When i ask any of the call center reps for the local stores number they just advise me that they dont have one and they have no method of communication with the local store.
Response from Best Buy
January 17, 2025
Hello, Vall,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving the necessary support. At Best Buy, we aim to deliver a support experience that allows you to obtain the assistance you require effortlessly, and I recognize that your recent experience fell short of this expectation. We appreciate your feedback and would like to offer further support. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64698591" when reaching out via social media.
Thank you,
^Ruby
Knut B
January 05, 2025
3 out of 5
I walked around the entire store without being greeted the Saturday before Christmas. Store was not too busy either. Once I found help, they were competent and helpful.
Response from Best Buy
January 05, 2025
Good Evening,
We certainly understand how you are feeling after not receiving the assistance you needed when you arrived at the store. We would love to connect with you and be able to look further into these concerns. Please feel free to send our team a private message on social media, so we can better review this with you. Make sure you include your Google review in your message: #64646935.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
B B
December 08, 2024
5 out of 5
There was a girl named Erika there who was of great help to me. The 5 star rating is for her service. Thanks Erika.
Sara S
November 11, 2024
3 out of 5
The door greeter was worthless and didn't even acknowledge us going in or going out. They were literally playing on their phone.
Response from Best Buy
November 11, 2024
Hello, Sara,
Thanks for taking the time to provide a review. We appreciate you visiting your local Best Buy store. All Blue Shirts and Geek Squad Agent should be actively greeting and engaging our customers. I understand that wasn’t your experience, which is never the outcome we would have wanted. It is important your report is captured and shared with the store leaders. Our team, which is based out of our Corporate Campus, can help with that process!
You’re invited to connect with us through social media. You can find our team on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64410275.
Sincerely,
^Sarah