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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Waterloo
How do I check product availability at the Waterloo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterloo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterloo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterloo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1727 reviews)
Damareus S
March 27, 2025
5 out of 5
Good selection!
Nickolas B
March 08, 2025
1 out of 5
Service here sucks
Response from Best Buy
March 08, 2025
Hi, Nicholas,
Thank you for taking the time to share your experience. Please know that this is not the service that we aim to provide. Our team would be happy to document what occurred and look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64905075. We look forward to hearing from you.
Sincerely,
^Tina
Keitha O
February 11, 2025
5 out of 5
Had the best experience with Rosemary yesterday. Traded in my iPad for a new one and she did a great job and was so very nice!
Mi k
February 06, 2025
1 out of 5
We got a remote start for our kia a couple years ago here, and now it's broken our entire car. The battery drains every night, and it's a danger to even be in since it's also draining when driven. We had to buy a battery charger to help it, and it all started after our starter quit working, causing our doors to stay locked.
We called in to get it checked, but they've now canceled on us twice. And now we can't get a hold of anybody to set up a new appointment. And then every time we call there we end up in a call center in India instead of the actual store. We finally had to call an actual mechanic
Response from Best Buy
February 06, 2025
Hello, Mi ka,
Thank you for leaving us a review. As a consumer myself, I understand the importance of addressing the remote start feature concerning the battery problems you are experiencing with your Kia. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64784124" when reaching out via social media.
Thank you,
^Ruby