Best Buy University Ave West Des Moines

EDIT: After a few hours, the glare went away that I was complaining about down below. Pictures are a lot more clearer now. I was not aware that it takes a while for that, but I just wanted to update. Went to geek squad to have my lens protector replaced. The glare afterwards was worse than if I left my previous lens protector on. Usually a fan of Best Buy, but really soured my experience. Just to put it in perspective, picture 1 is from my previous lens protector, and this is with the bottom lens shattered. The second picture is moments after Best Buy’s geek squad put on a replaced lens protector.

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Very helpful staff. Super quick too. I bought a Garmin online from the road while traveling. I was able to run in and pick it up. Very fast service.

This is the first time I've been to this store, and haven't had 1 of the 20 employees walking around asking if I need help. As im writing this im still waiting for help as 3 employees stand to my right and another 2 walking around looking at me like their lost. Finally after 30 minutes someone finally asked if I needed help. This is a good example of why people shop online any more.