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Best Buy University Ave West Des Moines
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy University Ave West Des Moines
How do I check product availability at the University Ave West Des Moines Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Ave West Des Moines stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Ave West Des Moines Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2835 reviews)
Sergio B
November 17, 2025
5 out of 5
Son muy amables
Shane P
November 17, 2025
1 out of 5
I purchased multiple products to be delivered and installed for a new build. I was told they would be there every step of the way and all would be taken care of professionally. Upon install the installers didn't know where anything needed to go, even though we had a meeting with the manager of the store outlining items, in addition they rescheduled due to not knowing after they had already shown up. I was told I would get an update, never did other than an appointment email. I've reached out multiple times to the cell phone number given to me of the manager and representative I was working with at BestBuy, no response...emailed, no response...text, no response. I still don't know if or when my items will be installed as I have not received any communication and the "appointment" update I received the team hasn't shown.
Ayla A
November 16, 2025
2 out of 5
I scheduled a week in advance for a back glass replacement on an iPhone. When I arrived it took 20 minutes to be helped. And then they did not have the part in store for the replacement.
Elvis H
November 04, 2025
1 out of 5
Best Buy geek squad came to install my appliances in my house. I spend a lot of money at Best Buy and this is what they do This guy just pissed in my driveway. They started fighting in my house damaged my house. This is what Best Buy geek squad does been waiting to install my speakers appliances for about two months still not finished I had to hire somebody else to do all the workwatch the video.
Response from Best Buy
November 05, 2025
Hello, Elvis,
Thank you for your review. Paying for a delivery service should make life easier, not more frustrating. Having agents that fight and damage your home is not the experience we want for our customers. If you would like assistance, please send a private message on social media. Kindly include Google Review 64764 in your message to connect with a Resolution Specialist.
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