Was scammed by Best Buy I spent $2000 on a brand new laptop, it just stopped working after only 1 year, and the warranty was only 3 months past time to replace it and all geek squad basically told me was that the cost to replace the motherboard would be the same as buying a brand new one. Laptops are supposed to last 5-7 7-13 years I want a full refund. Or compensation for a quality one that is not a scam and actually lasts as long as they are supposed to last.
They charged my elderly parents 100 dollars to look at their 1 year old Sony sound bar. Geek Squad said the mother board needs replaced and was there for 15 minutes. I went and checked out the sound bar, updated the firmware, agreed to the liscence agreement, updated the tv firmware. That fixed it. Don't trust these Geeks.
Response from Best Buy
March 08, 2026
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Muy migable los trabajadores
Patrick and Georgia were professional and fast to install my T.V, will buy from here again