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Frequently Asked Questions About Best Buy University Ave West Des Moines

How do I check product availability at the University Ave West Des Moines Best Buy?
How do I check my order status?
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy University Ave West Des Moines stores’ holiday hours?

Recent Reviews

4.0
(2864 reviews)
Raven B
January 13, 2026
1 out of 5
0/10 would not recommend geek squad service. They just rotate best buy employees. It is not real tech service. Terrible costumer service with zero urgency.
Response from Best Buy
January 14, 2026
Hello. To hear you did not receive the proper assistance from our Geek Squad is concerning to hear. We would like the chance to learn more and help in any way that we can. Please feel free to reach out to us using Google Review number 104476 on Facebook (https://bby.me/lslbo9), Twitter/X (https://bby.me/i7rf1g), or Instagram (https://bby.me/pw3j2n).
Jeremy C
January 10, 2026
1 out of 5
Terrible service. Stood in the car audio section while an employee played on her phone. When I asked her if she worked in car audio, she had an attitude. Can’t stand the customer service
Response from Best Buy
January 10, 2026
Hi, Waiting a long time for help is never what we expect, we get how that would be frustrating. We would like to hear more about your visit and document your feedback. Please connect with us by sending a private message on X, Facebook or Instagram. You may also include the Google review number 102977 in your message. X: https://bby.me/6qxr99 Facebook: https://bby.me/sjlvnr Instagram: https://bby.me/jrg8rz
Duncan M
January 10, 2026
4 out of 5
The place is excellent but the woman who waited on me was as cold as a serial killer. Her attitude was about as human as an A.I. phone solicitation.
Andrew B
January 09, 2026
4 out of 5
Easy in and out, was directed to the product area I was looking for by the greeter.

About Best Buy University Ave West Des Moines

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