They charged my elderly parents 100 dollars to look at their 1 year old Sony sound bar. Geek Squad said the mother board needs replaced and was there for 15 minutes. I went and checked out the sound bar, updated the firmware, agreed to the liscence agreement, updated the tv firmware. That fixed it. Don't trust these Geeks.
Response from Best Buy
March 08, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand your concerns and would love to speak with you more regarding this matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 127096 in your message to us.
X: https://bby.me/zcqbg4
Facebook: https://bby.me/zmg568
Instagram: https://bby.me/c0ey0w
Muy migable los trabajadores
Patrick and Georgia were professional and fast to install my T.V, will buy from here again
Great help from Sydney with the purchase of our TV...he was very knowledgeable and not pushy!!