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Best Buy University Ave West Des Moines
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy University Ave West Des Moines
How do I check product availability at the University Ave West Des Moines Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Ave West Des Moines stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Ave West Des Moines Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2911 reviews)
Nikki H
July 23, 2026
1 out of 5
Got a phone there they would not even help set it up or anything, they are disrespectful as hell
Response from Best Buy
July 23, 2026
Hi Nikki,
Thank you for your review. We strive to provide our customers with the best experience possible. Feeling this was not the case with you is upsetting to hear. We would like the opportunity to follow up and ensure this is formally addressed and documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 192247.
Karen J
July 18, 2026
4 out of 5
Friendly staff but deal are linked.
Philo “
July 16, 2026
5 out of 5
Finest kind. Geek Squad to the rescue!
Big B
July 15, 2026
2 out of 5
When buying my TV and setting up the mounting service initially, everything was great. The team member was very nice, helpful, and got it all setup and ready to go. The TV and mounting hardware was in stock, but they said the mounting team would bring it. So we didn’t take it. Come to find out, now it’s all of the sudden what they need is not available and our appointment has to be rescheduled, and they said it not even 24 hours before the original appointment date. It’s about 13 hours until the start of the appointment time, when we got notice of the reschedule. What a joke.