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Frequently Asked Questions About Best Buy University Ave West Des Moines

How do I check product availability at the University Ave West Des Moines Best Buy?
How do I check my order status?
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy University Ave West Des Moines stores’ holiday hours?

Recent Reviews

4.0
(2865 reviews)
Zach C
January 28, 2026
1 out of 5
Can't get ahold of an actual person. The ai they use on the phone goes in circles, of your ai is "still learning". Then don't use it. Worst service I've ever seen.
Response from Best Buy
January 28, 2026
Hi, there. Thank you for your feedback. if you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuy Support Thanks!
Sam B
January 23, 2026
5 out of 5
Good store thay are real helpful
Raven B
January 13, 2026
1 out of 5
0/10 would not recommend geek squad service. They just rotate best buy employees. It is not real tech service. Terrible costumer service with zero urgency.
Response from Best Buy
January 14, 2026
Hello. To hear you did not receive the proper assistance from our Geek Squad is concerning to hear. We would like the chance to learn more and help in any way that we can. Please feel free to reach out to us using Google Review number 104476 on Facebook (https://bby.me/lslbo9), Twitter/X (https://bby.me/i7rf1g), or Instagram (https://bby.me/pw3j2n).
Jeremy C
January 10, 2026
1 out of 5
Terrible service. Stood in the car audio section while an employee played on her phone. When I asked her if she worked in car audio, she had an attitude. Can’t stand the customer service
Response from Best Buy
January 10, 2026
Hi, Waiting a long time for help is never what we expect, we get how that would be frustrating. We would like to hear more about your visit and document your feedback. Please connect with us by sending a private message on X, Facebook or Instagram. You may also include the Google review number 102977 in your message. X: https://bby.me/6qxr99 Facebook: https://bby.me/sjlvnr Instagram: https://bby.me/jrg8rz

About Best Buy University Ave West Des Moines

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