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Frequently Asked Questions About Best Buy University Ave West Des Moines

How do I check product availability at the University Ave West Des Moines Best Buy?
How do I check my order status?
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy University Ave West Des Moines stores’ holiday hours?

Recent Reviews

4.0
(2831 reviews)
Elvis H
November 04, 2025
1 out of 5
Best Buy geek squad came to install my appliances in my house. I spend a lot of money at Best Buy and this is what they do This guy just pissed in my driveway. They started fighting in my house damaged my house. This is what Best Buy geek squad does been waiting to install my speakers appliances for about two months still not finished I had to hire somebody else to do all the workwatch the video.
Response from Best Buy
November 05, 2025
Hello, Elvis, Thank you for your review. Paying for a delivery service should make life easier, not more frustrating. Having agents that fight and damage your home is not the experience we want for our customers. If you would like assistance, please send a private message on social media. Kindly include Google Review 64764 in your message to connect with a Resolution Specialist. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Conner S
November 01, 2025
1 out of 5
GLORFIED WALMART! If you're not 45+ years old you can really see how lazy everyone that works here is. You cant call any direct store without talking to someone from a call center Been waiting in store for over 15 minutes just to ask someone a question lmfao. This place is a joke 💩
Response from Best Buy
November 01, 2025
Hello Conner, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/4eviny), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 63385. Kindest Regards.
Kelly A
October 29, 2025
5 out of 5
This review is more for the Customer Service call center team. Christie and Joe were the two people that I talked to they were extremely helpful in explaining the repairs being done by the Geek Squad. This was easily the best experience I have had with call center agents.
Diane L
October 20, 2025
4 out of 5
I got what needed right away with the help of a clerk. He was courteous and answered my many questions.

About Best Buy University Ave West Des Moines

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