Admittedly, I am very intimidated by Best Buy. I know NOTHING about electronics, but I needed a new laptop desperately, so to the store I went. The staff was unbelievably patient and kind as I struggled through explaining what I wanted to do, and they walked me through the entire process of choosing, financing/purchasing, and transferring data on a laptop. All staff I spoke with were amazing and I wish I caught everyone’s name, but Jesús in particular was especially helpful. I highly recommend this store.
KRIS AT THE GEEK SQUAD DESK WAS SO KIND AND EASY TO WORK WITH. THANK YOU!
Got a phone there they would not even help set it up or anything, they are disrespectful as hell
Response from Best Buy
July 23, 2026
Hi Nikki,
Thank you for your review. We strive to provide our customers with the best experience possible. Feeling this was not the case with you is upsetting to hear. We would like the opportunity to follow up and ensure this is formally addressed and documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 192247.
Friendly staff but deal are linked.