Frequently Asked Questions About Best Buy University Ave West Des Moines
How do I check product availability at the University Ave West Des Moines Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Ave West Des Moines stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Ave West Des Moines Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2862 reviews)
Jeremy C
January 10, 2026
1 out of 5
Terrible service. Stood in the car audio section while an employee played on her phone. When I asked her if she worked in car audio, she had an attitude. Can’t stand the customer service
Response from Best Buy
January 10, 2026
Hi,
Waiting a long time for help is never what we expect, we get how that would be frustrating. We would like to hear more about your visit and document your feedback. Please connect with us by sending a private message on X, Facebook or Instagram. You may also include the Google review number 102977 in your message.
X: https://bby.me/6qxr99
Facebook: https://bby.me/sjlvnr
Instagram: https://bby.me/jrg8rz
Duncan M
January 10, 2026
4 out of 5
The place is excellent but the woman who waited on me was as cold as a serial killer. Her attitude was about as human as an A.I. phone solicitation.
Andrew B
January 09, 2026
4 out of 5
Easy in and out, was directed to the product area I was looking for by the greeter.
jules g
January 06, 2026
5 out of 5
great service, both guys who helped me (evan and liam) were so cool and friendly. they were understanding and relatable, giving me many options to help figure out what i wanted for PC monitors. Thank you!!