Was scammed by Best Buy I spent $2000 on a brand new laptop, it just stopped working after only 1 year, and the warranty was only 3 months past time to replace it and all geek squad basically told me was that the cost to replace the motherboard would be the same as buying a brand new one. Laptops are supposed to last 5-7 7-13 years I want a full refund. Or compensation for a quality one that is not a scam and actually lasts as long as they are supposed to last.
Response from Best Buy
March 16, 2026
Hello Quan,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. We never want to hear that you felt scammed and can see why you would be upset buy this experience. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/Z8Dkdc), Twitter/X (https://bby.me/BpLnz8), or Instagram (https://bby.me/3da2G5). Please also reference Google Review #129929. Looking forward to hearing from you!
No phones to contact the store about the $1200 appliance I just bought?!? I will never shop here again. Most unprofessional delivery guy I’ve ever encountered in my life. Never felt more violated after a delivery.
Response from Best Buy
March 05, 2026
We understand the frustration when unable to get help with a recent purchase. We'd be happy to help. Please reach out to us in a private message on Facebook (https://bby.me/d5aqse), Twitter/X (https://bby.me/qpu8f7), or Instagram (https://bby.me/8ytslo), and mention your Google review, 125847.
I like most of what I buy there, but it reminds me that things are expensive. It's better then many other places, but I wasn't able to get a huge TV brought to my condo, that was not great but I was able to get my 20 yr. son to do that...Lucky!!
GoneWriter
March 02, 2026
The staff was great! Helped with returns when I bought the wrong accessories for my phone