You guys have the worst AI answering machine. All I’m trying to do is contact the store for an item and the AI is on a fritz and not making it simple.
Response from Best Buy
January 14, 2026
Hello,
Thank you for leaving us a review. We can certainly understand wanting to contact your local Best Buy store to confirm product availability. We appreciate your feedback, and would like to offer additional support. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #104664" when reaching out on social.
Had some work done by Installer Eric on my car and couldn't be happier. Extremely patient with my older self noticing I am not the most tech savvy. Great experience, Best Buy is lucky to have such an outstanding you man there. A+
This review is for the scheduling sub contractor that Best Buy employs for the geek squad. We were told that our tech would show up between 7AM and 7PM. No show. Had to reschedule FOUR TIMES! No show each time, thus ruining our plans for each day. There is no way to contact anyone for updates. It is pretty much "don't call us. We'll call you." Out of frustration we talked to the store manager. Who told us he would request that we be put on the list for 1st thing in the morning. We were the last on the list. Tech showed up just after 7 PM. The tech himself did a good job. However, the scheduling and communications department ...jeepers. You have to WORK at it to be that bad.
Clean Store, Helpful and Knowledgeable Staff.