Prior to going to Best Buy (Boise) today to purchase a TV, I checked their web site to make a selection and confirm that the TV was in stock. I drove 25 minutes to go to the store to make the purchase. When I arrived, I spent quite a bit of time looking for the TV, but couldn't locate it. No on-floor assistance. I finally found an employee who was leaning up against a display rack doing nothing. He said that he would call someone to help me......nobody showed up. I found another employee who had just finished with a customer and he said that the person who was supposed to help me went to lunch. He called someone else who eventually arrived. He looked up the item in their inventory system and confirmed that they had 5 in stock. After much discussion and research, he determined that their inventory was wrong and they didn't have any of the item in stock. I told him that I would order it from Amazon and he thought that would be a good idea. The only reason that I didn't give the experience a 1 star rating is that the employee that finally showed up made a reasonable effort to help us.
Response from Best Buy
March 31, 2025
Hello, Brent,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64986770 as reference. We look forward to hearing from you.
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Best,
^Kadian
I needed help with an iPad, which I'm not very familiar with at all. I wanted to buy the accessory pen or pencil that went with it. Two young smart gentlemen helped me out immediately. I apologize because I can't remember their names now. (I'm sorry!!) But, I hate shopping, and they were quick, efficient, helpful and smart. They were allso very polite and funny. Thank you for having such great employees! I will always come back here!
Great Customer Service!!! Thanks!!!