Best Buy Boise

The very helpful staff addressed my warranty replacement of a lifetime guaranteed S26+ screen protector, no questions asked. All I needed was the original receipt and the phone; they removed the damaged protector. For a small charge they can put the new one on, but I chose to do it myself and save $8.

Store still being renovated. Sale items mostly gone by 2 PM.

Went to look at tv’s today. After 30 minutes someone finally asked if I needed help, just to then tell me they were helping someone else and their coworker would help me in just a minute. Another 30 minutes later that coworker finally came over to help me. I had just received a phone call and asked for 1 minute to finish it, so he left and went to help someone else. After another 20 minutes he finally came back. On my way out I briefly mentioned to the manager that I was disappointed in the customer service that day, and rather than a simple acknowledgment he chose to gaslight me saying he had contacted me multiple times that day. I hadn’t even talked to him yet that day. I was frustrated by the lack of help from the employees, but was disgusted by the manager lying to my face about having talked to me, and saying I hadn’t asked for any assistance from the four people back there. (I only ever saw 2 people and 90% of the time there was only one employee back there who was having nice long conversations with everyone he helped).

I was helped by Noah with my purchase of some Ray Ban Meta Glasses. I wasn't planning to buy, but Noah was so helpful and answered all of my questions, making me feel confident enough to make the purchase!