Best Buy Boise

I used to think that this was one of the best Best Buys in the valley because of the employees and the customer service. Oh, how I was wrong. If you are ever going for a drop of any kind, they will tell you that it is one per household, but that does not mean that the employees actually care to check or even care at all. I got beat out by three people because there were employees that would ask, "Are you from the same household?" and you could obviously tell they were from the same household as somebody else, and they did not care. One gentleman had his daughter and her two kids all walk out and gave him their bags, and he got four of the boxes that I was looking for. I will never come to this Best Buy again. I hope that you guys can become better employees and have better customer service.

All customer service calls go to an international call center, even when it's their old local phone number. Corporate management, well done for finding new ways to upset your customer base, the corporate decision makers who implemented this have just lost a customer. Yes, probably looks good on the balance sheet but this is a terrible experience and waste of time from a customer's perspective. If you are going to outsource to AI and international call centers, then enjoy your short term gains because the long term losses will continue to grow with bad management decisions like this. Not that anyone at that level cares, but the store owners and customers do!

⭐⭐ Stopped by Best Buy today looking for a reasonably priced 65-inch TV. I wasn't trying to build a home theater for the Super Bowl. I just wanted a decent television without having to take out a second mortgage! 😂 The cheapest option I found was around $1,200. Seriously? I walked in looking for a TV, not a monthly payment! I ended up going to another retailer and purchasing a 65-inch QLED TV for $379.99. I understand that Best Buy carries premium electronics, but not everyone shopping for a television wants or needs the most expensive models. A better selection of affordable options would go a long way. Nothing against the employees, but the pricing and selection I encountered certainly didn't earn my business today.

This place was clean and plenty of young adults available around the store to assist you with whatever you need. They're respectful and helpful. I'd recommend this store to my friends.