Best Buy Boise

I wanted to share my recent experience with Manager Thomas and Advisor Patrick at the Boise Franklin location. After corporate would not help with a defective purchase item. I went directly to the store for help. I told them exactly what happened, how I documented everything correctly and still was denied help by corporate. Both Patrick and Thomas stepped up and provided what I can only say is exceptional customer service. They are true examples of what is mostly missing in society today, which is kindness, the ability to listen to reason and provide a truly helpful hand in getting an issue resolved for a returning faithful customer. I hope corporate sees this review and recognizes both of these fantastic employees. Thanks again!

Really good customer service.

Always helpful!!!

BE WARNED: Best Buy is now playing online deceptive pricing strategies. They show the main price as discounted ($179.99) but then when you get to the store to purchase it, they say it’s actually full price there in the store ($199.99). They said the discounted price is through a 3rd party and would not change the price even though the listed price was only $20 cheaper. I haven’t shopped here in a while and I won’t again. The staff said they’re getting a lot of complaints about this, and candidly, 40% of the shelves are empty so it’s hard to tell if they’re on their way out of business or not.