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Frequently Asked Questions About Best Buy Boise

How do I check product availability at the Boise Best Buy?
How do I check my order status?
My local Boise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Boise stores’ holiday hours?

Recent Reviews

4.1
(4093 reviews)
Rosy C
March 26, 2025
5 out of 5
Great Customer Service!!! Thanks!!!
Kerry J
March 26, 2025
3 out of 5
As far as the products they offer, best buy is amazing in selection and quality. The reason for three stars and not more has to do with customer service. I visited best buy multiple times and found I had to wander the store for quite awhile before any associate would acknowledge my existence with either a greeting or an offer to help me find anything. They all seemed too busy socializing with coworkers. Then after purchasing a laptop I had a simple question to ask about it overheating and how to keep it cool so I called customer support and could not get the automated prompts to understand me or my question so I had to take my laptop back to the store to ask for help. I spoke with someone up front about how I could cool a laptop that has its fans on the bottom of it. They didn't seem to have a solution so I returned it and went to look for a laptop that did not have fans on the bottom. The associate in the computer department was helpful in explaining that all laptops have fans on the bottom and showed me a device that goes on your lap and has fans in it to keep the laptop cool. So I went back up front and got my originally purchased laptop back. It really seemed to be such an exhausting process just to get a simple answer to a question.
Response from Best Buy
March 26, 2025
Hello Kerry Jencks, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64970245. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64970245 Thanks, ^Ezra
Kiwi
March 25, 2025
5 out of 5
Thanks for helping us out geek squad ♡´・ᴗ・`♡
Carlos V
March 23, 2025
5 out of 5
Great! Super helpful and super quick!

About Best Buy Boise

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