Uninformed staff will guess at the answers to your questions, you'll get 3 different answers from 4 different staff members, just to end up being told by management to "just go buy it on amazon". Staff will tell you all of the perks of a membership with them but once you go to utilize those perks management refuses to honor them. Not only does no one seem to know how to do their job, they also refuse to lift a finger to do their job. No wonder retail stores are closing down by the hundreds every year. After being a customer for 10 years I will be canceling my membership, and I will not be spending any more money at Best Buy. They seem to be perfectly fine sending their customers to their competitors, thats exactly where ill be going.
Excellent customer service
Rachell V
September 01, 2026
Clean store with attentive staff