Sold me an Open Box PS5 with no power cable, when it was labeled as no controller. I returned it and the refund will take several days, despite taking my money from my account immediately.
Pamela H
November 23, 2025
Best Buy just lost a $330 sale because of their checkout system. Tried to check out as a guest and it forced me to create an account that did not take a password I created. So I purchased the item from someone else.
Response from Best Buy
November 23, 2025
Hello. Having to create an account to complete a purchase would be frustrating and we would be glad to look into this for you. If you have a moment, please reach out to us on Facebook (https://bby.me/v1ndcg), Twitter/X (https://bby.me/il1cu6), or Instagram (https://bby.me/viozat). When reaching out, be sure to include Google Review number 73676. Thanks!
Andrew D
November 20, 2025
They dont have the greatest prices anymore. But they do have a wide variety of products.
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The cashier at checkout needs to be addressed. I was directed to him for Apple AirPods, and he offered me two options. When I asked for the prices of the options, he immediately became rude. He then left for about five minutes, and upon returning, he literally threw the AirPods onto the counter. There was no one else in line except me, so I went to the next available cashier because his behavior was unbelievably disrespectful.