Best Buy Boise

Tried to buy an air purifier at the Boise Beat Buy. They only had one brand in their stores. Dyson is totally overpriced and not included in any of the Consumer testing reviews online, which there are very many. Since airpurifiers have so many testing parameters, there is absolutely no way I'm going to buy an unreviewed brand unit. So, I'm really baffled at why one of the largest retailers in the nation would choose to cary only one brand that is not highly reviewed online. Most reviewers feel that the Dyson models are very overpriced for their performance. BBY also does not try to add any performance stats in tge descriptions of the aircpurifiers. This could be so smart and helpful, since air purifiers are very confusing for consumers to buy. I expect much better product selection, or else why waste the time even going to a store. Lack of Choice makes BBY irelevant in the Air Purifier retail space. Best Buys online store was kind of hard to use because the search displays are very unorganized. There was really no good way to even see what was offered at BBY online without having to try to scroll through 5 pages of products just to find out there was only 5 brands online. I asked two customer service agents to help me understand what brands of air purifier that I could buy at Best Buy. Both customer sales agents also where not able to identify what brands that BBY sold.

Great star with great people working in it

Took time to find exactly what I needed when I needed it very helpful

Madi should be terminated, Allan should be promoted. Today marked my worst shopping experience in this store in eight years. I came in to trade in my Apple Watch and purchase a new one. Initially, Madi's service was professional, but that changed when she began aggressively promoting the Best Buy credit card. I clearly declined multiple times, stating I wasn't interested and already had other cards. Despite this, she persisted, raised her voice, and even questioned my credit score. I did not want but had to clarify I didn't want a hard inquiry, as the $30 discount wasn't worth the impact. I can get much more from other credit cards. She continued pushing the card instead of proceeding with checkout, growing louder and more dismissive in both tone and body language. When I requested a manager, she rudely told me to 'you pay and leave!!!' The experience was shocking and unprofessional. Fortunately, Allan stepped in and treated me with mutual respect, which salvaged the visit. Please review the camera footage—her demeanor and body language will speak volumes even if audio is unclear. Another employee (a very professional guy, not to disclose his name) said he was in the corner, and Madi never said that ‘before’.