Customer service continues to lower in quality as each year passes, as does the in-store selection onhand. Shop them for deals and price matching, if you find a good deal, easiest to just order it online.
I haven't been to a BestBuy in many many years. Although they seem smaller than they used to be, I was happy to find what I needed and at a really good price. The people were knowledgeable and extremely helpful.
The AI telephone service was abominable. Terrible service worst decision they ever made. To add to that!!! The fact you can't speak to anybody at the location you are calling about and instead are routed to some foreign call center sucks too.
I had an issue with my computer and Dominic at the help desk got me taken care of. At first there were some issues with the computer at the front desk but they got it figured out. I also brought my boat in to buy some new speakers and a stereo. The guy in the back helped me put it in for a reasonable charge and i was on my way. Thanks guys.