I stopped by Best Buy today looking for the accessories I needed to install a new car stereo, and the employee who greeted me at the door ended up being one of the installers. He walked me back, found all of the correct parts, showed me the removal tools I'd need to buy elsewhere to get my old radio out, and even took the time to explain the installation process.
He was incredibly friendly, knowledgeable, and easy to talk to. I never felt rushed, and he made sure I understood everything before I left. Customer service like that is hard to find these days.
I wish I could remember his name because he absolutely deserves the recognition. If you're looking for car stereo advice or installation, I'd highly recommend going to Best Buy and talking to their installation team. If I hadn't been trying to save money by doing it myself, I would have happily paid to have him do the installation.
They have plenty of products & I found what I needed, a tripod for my camcorder. But, everytime I've visited Best Buy the staff doesn't greet you, you can walk around, pass the staff & no one as ever asked me if I need help finding something. I walked up to the checkout with one customer ahead of me. There was one staff member helping him. Two staff members were standing there talking, finally one of them ask me. Do you just need to ck out? Most the staff seem self absorbed. Good thing there are other places or online to shop..
Response from Best Buy
July 19, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Been a long time, thanks y'all
Not worth going out of your way
Response from Best Buy
July 17, 2026
Hi there, Dorothy,
Thank you for leaving a review. This is far from the perception that we want our customers to have.
If there is something we can do to improve your experience, please send us a private message using social media. Our team would be happy to help you on any of the following platforms: Facebook (https://bby.me/Z2n7Rw), Twitter/X (https://bby.me/Jpwj73), or Instagram (https://bby.me/2zJhc6).
Please mention the phrase “Google review #189043” when reaching out.