Goose A
September 19, 2026
Solid help as always, came in almost at the end of closing trying to buy a washer and dryer. Got helped with ordering the one we want and got set up for delivery.
Florence J
September 18, 2026
Wanted to give a big shout out to Christopher that went above and beyond to help us set up our new LG tv. He was very professional and polite. He worked on getting my husbands hearing aids set up to tv that would have taken us a long time to figure out. Exceptional.
William R
September 07, 2026
Very friendly just didn't have the camera I wanted, in stock
Whitney H
September 07, 2026
ATTENTION Best Buy Corporate: you have a huge flaw in your AI agents in regards to store surrounded by rural communities. I have been a best by member off and on but mostly ON for the last 14 years, last night we dropped by my sons laptop for repairs. While there my daughter left her cowboy hat (70-110$) in value. We live about an hour and 10 mins +/- away give. We did NOT realize she had left it where she was trying on head phones until we were far enough away where it was a crap shoot on wheather to turn around since we would need to be back in a day or two for the laptop. When trying to call the store last night, my daughter (13yrs old) could not get through, I was driving. I assumed it was something she was saying wrong so I figured I would handle it today. When trying to call this morning the AI agent kept telling me to drive into the store for lost and found, i tried to manipulate the system and speak to live agents, Mohamed (in repairs) and Arlean (in "something else") were awesome and tried to help in anyway they could. Mohamed suggested I use my zip code with he AI to help "it" understand my distance issue, that did NOT work. Arlean sent an email to the store letting them know the hat belonged to the laptop dropped off last night with he time and description. This process now cost me time (which time = $) which makes me question a store that has gotten so big that then do NOT value their customers time as well and have built in work arounds where AI can not or is "programed" NOT to understand the "personal touch" of "customer service" Thank you for your time and attention to this matter. In a world where AI is leading the charge, business who remember the "value" of "customer service" will win the long term battle for business, in my OPINION.