I took my laptop in for a problem. I waited while they looked into the problem and they had it fixed within 15 minutes. Wonderful service at the Best Buy in Coeur dAlene.
Customer service continues to lower in quality as each year passes, as does the in-store selection onhand. Shop them for deals and price matching, if you find a good deal, easiest to just order it online.
I haven't been to a BestBuy in many many years. Although they seem smaller than they used to be, I was happy to find what I needed and at a really good price. The people were knowledgeable and extremely helpful.
The AI telephone service was abominable. Terrible service worst decision they ever made. To add to that!!! The fact you can't speak to anybody at the location you are calling about and instead are routed to some foreign call center sucks too.