Best Buy Coeur D'Alene

Very friendly just didn't have the camera I wanted, in stock

ATTENTION Best Buy Corporate: you have a huge flaw in your AI agents in regards to store surrounded by rural communities. I have been a best by member off and on but mostly ON for the last 14 years, last night we dropped by my sons laptop for repairs. While there my daughter left her cowboy hat (70-110$) in value. We live about an hour and 10 mins +/- away give. We did NOT realize she had left it where she was trying on head phones until we were far enough away where it was a crap shoot on wheather to turn around since we would need to be back in a day or two for the laptop. When trying to call the store last night, my daughter (13yrs old) could not get through, I was driving. I assumed it was something she was saying wrong so I figured I would handle it today. When trying to call this morning the AI agent kept telling me to drive into the store for lost and found, i tried to manipulate the system and speak to live agents, Mohamed (in repairs) and Arlean (in "something else") were awesome and tried to help in anyway they could. Mohamed suggested I use my zip code with he AI to help "it" understand my distance issue, that did NOT work. Arlean sent an email to the store letting them know the hat belonged to the laptop dropped off last night with he time and description. This process now cost me time (which time = $) which makes me question a store that has gotten so big that then do NOT value their customers time as well and have built in work arounds where AI can not or is "programed" NOT to understand the "personal touch" of "customer service" Thank you for your time and attention to this matter. In a world where AI is leading the charge, business who remember the "value" of "customer service" will win the long term battle for business, in my OPINION.

KEELSEY IS THE BEST THIS LOCATION IS HIGHLY RECOMMENDED 👏🏽❤️ Absolutely unacceptable experience with Best Buy. I have never experienced customer service this frustrating, especially from a company as large as Best Buy. I purchased an iPad online for pickup at the North Spokane location. When I opened the box, I immediately discovered that the iPad inside was a completely different color than the one that I ordered. It gets worse, though. When I tried to set it up, I discovered that the iPad was managed by a school and was completely unusable. I went back to the North Spokane store approximately an hour after picking it up, expecting this to be a straightforward return. Instead, the supervisor, Derrick, was rude and told me that he couldn’t help me because it was “Apple’s problem.” I was also told that the store manager, Josh, wasn’t there that day. So I went to the Apple Store myself. Apple told me that this was Best Buy’s responsibility and that I needed to return it through Best Buy because Apple couldn’t resolve the issue for me. At that point, I started calling corporate for both companies and was repeatedly sent back and forth between Best Buy and Apple. The entire situation was unbelievably frustrating, especially considering I had received the wrong product in the first place. I returned to the North Spokane Best Buy and was again met with extremely poor customer service. Both Derrick and Josh were rude and refused to help me, insisting that they couldn’t take the iPad back. I was treated disrespectfully, spoken to as if I were at fault, and profiled. I then drove to the Spokane Valley location hoping someone there would resolve the problem. Unfortunately, the supervisor there was also dismissive and unhelpful. After wasting an unreasonable amount of time trying to get a problem resolved that Best Buy created, my fiancée eventually contacted corporate on my behalf. The representative she spoke with confirmed that I could return the iPad to a Best Buy store. Finally, I went to the Coeur d’Alene location, where Kelsie was wonderful. She was friendly, professional, listened to what happened, and actually fixed the problem. She demonstrated exactly what customer service should look like. The fact that I had to visit three different Best Buy locations, contact corporate, go to Apple, and spend hours going back and forth just to return an iPad that Best Buy gave me incorrectly is completely unacceptable. I have already filed a complaint with the Washington State Attorney General’s Office, Division of Consumer Affairs. I am also prepared to pursue legal action so that no one else has to go through this kind of experience. I’m extremely disappointed with my experience. The North Spokane and Spokane Valley locations should seriously reevaluate how they treat customers and handle clear errors. The only reason this review isn’t even worse is because Kelsie at the Coeur d’Alene location finally stepped up and fixed what multiple other employees refused to deal with. I strongly recommend checking your device before leaving a Best Buy store, even if the box appears brand new and sealed. Apparently, what’s inside may be an entirely different story.

It will be a cold day in he!! Before I ever step foot in another Beat Buy I used to love them for years but they have gotten horrible. Impossible to call the store, tried buying a TV 2 different times and got nothing but lame excuses and zero help or communication. Never again. They don't even deserve 1 star