Best Buy Coeur D'Alene

Awful experience. Never buy a gift card here for another retailer. The giftcard number scratched off completely when trying to use the giftcard online. Went into the store for a new giftcard and was told they couldn’t help. The retailer the giftcard is through is telling me to go to Best Buy and Best Buy is telling me to go to the retailer.

I used the CDA Best Buy's Geek Squad to have the battery in my iPhone 11 replaced since the reviews I've seen about this service from Best Buy were all pretty good. Upon arriving at the best buy on time for my scheduled appointment, it took approximately 10 minutes waiting at the Geek Squad counter before anyone even acknowledged I was there. Once they finally spoke with me, I stood around for another 20+ minutes before anyone came and spoke to me again. At this point I was about 30 minutes passed my appointment time. When I started the process of giving them my iPhone for the repair they explained they may break it during the process and would possibly need to send the phone to Apple for a replacement refurbished iPhone 11. The employee reassured me that is was not likely any issues would arise or damage occur. When i told them I did not want my phone sent to Apple, they said they could probably just give my phone back at that point. I asked the employee how long this service should take and was told 3 to 4 hours. About 4 hours and 30 minutes later, I called the Best Buy for an update and they said the were done and just trying to calibrate the battery for me and would call me back shortly, they also informed me they damaged multiple plastic tabs inside the phone during the disassembly process and were unable to repair what they had broke. They did not seem to think this was much of an issue as according to whoever I spoke to said they already put the phone back together. 2 hours after that, I had still not heard from Best Buy so I drove in to see if maybe they were done and just forgot to call me. Upon my arrival I spoke with someone at the Geek Squad counter who said they were having an issue with my phone as it would not celibate the new battery. They said they were going to try a couple different things and see if they could make it work. After another hour of hanging out in Best Buy they told me they were unable to calibrate the battery and would be likely sending it to Apple for a refurbished 5+ year old iPhone 11. When i told the gentleman i did not want another iPhone 11 and would rather take a refund for the botched work and take my phone back in its current condition he said they could not give me a refund or my phone back. He said they performed the work i had requested and even though it was not to my liking, since the work was already done they could not give me a refund. And as for my phone, in its current condition, they also refused to give that back to as well. They told me since the phone was unable to be calibrated to its new battery it would cause to many systems in the phone to not work right so they had to send it to Apple. He said since I signed the papers and handed them the phone for repair, it some how made the phone apples property again and they were now required to send it to Apple for further diagnostics and repair. So as of right now I am out about $95 and have no phone. The best they could do was give me my sim card back. Overall, they had my phone for 7 hours, broke some internal components that help keep the phone together and ultimately destroyed my phone. I will not be recommending anyone use this best buy for battery replacements on iPhones.

Great service

They have a very organized store. The customer service is also your cashier (who is very knowledgeable). They directed me to my items quickly and I was out of the store in a few minutes. You have to share your great customer service skills with Lowe's and home Depot