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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Idaho Falls
How do I check product availability at the Idaho Falls Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Idaho Falls Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Idaho Falls stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Idaho Falls Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2389 reviews)
Rachel T
November 01, 2026
1 out of 5
Wish I could give a zero star review. The customer service is so horrible I can't believe it. Went in to ask a simple question and was belittled by not 1 but 2 guys. If you are gonna need any kind of assistance while shopping just go somewhere else. They seriously aren't there to help.
Response from Best Buy
November 02, 2026
Hi, Rachel,
Thank you for taking the time to reach out and share your experience. All of our employees are expected to conduct themselves with professionalism and courtesy, and it seems we missed the mark here. We would love to look into this with you. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/lMaOv8)
Twitter/X (https://bby.me/9bntq4)
Instagram (https://bby.me/E1LGPg)
Please mention your Google review #247108, so we can review this further with you.
Terry C
October 18, 2026
2 out of 5
This is a tired store. So many empty pegs, it appears either their supply trucks haven't shown up for several weeks, or they're going out of business. Few associates around to help. There was one nice guy who eventually asked if I needed help, and he did a great job of answering my questions and helping me decide what I needed.
Robyn S
October 13, 2026
1 out of 5
I'd prefer to give ZERO stars.... one of the worst experiences I have ever had with a computer issue. Customer service was absolutely awful. Men were rude and condescending, nearly in tears asking for help, they were so mean. Once I receive the files back (two days later) that they were loading for me on a thumb drive... after telling me several times... ITS ALL OR NOTHING. The files were not on the thumb drive, went to another computer place and the file was retrieved in less than five minutes. Paid $100 and got nothing! HORRIBLE EXPERIENCE... GO ELSEWHERE!!!!
Kevin C
October 08, 2026
1 out of 5
Bought a $1000 camera and the clerk failed to mention I needed a separate memory card. Now I’m 2 hours from any store that carries one. Just idiotic. I have a $1000 paper weight in the mountains.
I don’t have social media. The below reply is not a solution.
Response from Best Buy
October 08, 2026
Hello, Kevin. Thank you for taking time to write a review. Getting a new camera should be exciting. We would love an opportunity to see what we can do in the situation. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #232218” when reaching out on social media.