Best Buy Idaho Falls

Staff was super helpful when I came in. They got me what I needed and made it easy.

I love the staff here! Everyone is always welcoming as soon as I walk in and always ready to answer all my questions! I’ve worked with Brysket, specifically, a couple of times and he has always helped me with intelligence and patience!

Very good customer services.

I purchased my laptop in January of 2025 right before the start of a new semester at school. The laptop and selection process went smoothly, however during check out I was informed about Best Buy’s membership program. I was told by the associate who helped with the laptop selection that with a Best Buy membership, one of the perks was towards the end of my yearly membership I would receive a $50 gift card if I hadn’t utilized any of the membership benefits, and can use that gift card to renew my membership. Now nearly a later and I have not received said gift card. I log in online and try to turn off autorenew for my membership, but it seems the option is to fully cancel which isn’t what I wanted to do. I reach out online through the Live Chat feature to see when I would be receiving the gift card and how to apply to my next membership fee. She informs me there is no such thing as a gift card rebate for those who don’t use the membership benefits and instead tells me she will be issuing a FULL refund. I explained if I cancel my membership on my end, I will only receive $0.27 as it’s been almost a full year since I signed up and she assures me it will be a full refund. She processed the refund, and as I expected I only received the $0.27 as I thought. I reached out through Live Chat again, and another agent reassured me that I will receive a full refund with an email confirmation arriving shortly after the chat ends. It is now the next week, and I have not received the full refund or the email confirmation. I reach out AGAIN and this chat agent tells me there is nothing they can do since it’s been over 60 days since I signed up for the membership (mind you the “benefit” I was told I would receive wouldn’t be until after those 60 days would pass) and I’m out $50 that I never wanted to spend in the first place. So not only will Best Buy charge you more compared to other retailers, their associates can also lie to you to upsell and charge you even more and there’s nothing they’ll do to help you.