Bought ink and confirmed it was the correct type of ink before, during and after attempted use. Ink was defective, set I used after the Best Buy set, was identical and worked just fine. Store would not do anything for defective printer ink. Won’t buy from Best Buy again. Would not recommend if they can’t back a 35 dollar product, I sure wouldn’t trust them with a 500 dollar product.
I want to give a massive shoutout to Nicole. I came in today in a moment of real distress after another Best Buy location in Bozeman completely failed to do their job properly. I was frustrated and exhausted, but Nicole stepped up and handled everything. She didn’t just offer empty reassurances; she actually picked up the ball, found the issue with my Total account, and helped me get the cancellation and resolution I needed. Her guest recovery skills are incredible. If you need someone who actually cares and knows how to solve a problem, find Nicole
Jackie was amazing. Thanks for all your help with our cell phone!