Best Buy Idaho Falls

My review is a copy of my email that I sent to Best Buy Corporate, this is not a review of the Idaho Falls store: Hello, this e-mail is to the Best Buy Customer Advocate Department Manager, My name is Donald Traeger, on June 8, 2026 I ordered camera equipment and accesories and the Best Buy Total membership by calling the Idaho Falls store, which transferred me to your corporate customer sales team. I requested to purchase a Best Buy Total protection plan "on the same phone call" that I ordered a Sony A6700 camera and accessories. SAME PHONE CALL, AS SAME TIME. The customer sales associate could NOT include the Best Buy Protection Plan so after the equipment order was processed she transferred me to another associate to purchase the Protection Plan, which I purchased. Since the Sony camera and accesories were purchased BEFORE the camera I am told they are NOT covered by my Best Buy Total protection plan. Unacceptable. Today, June 17, 2026, I was told by Mohammad, a supervisor in your customer service department, to either: 1) Drive 4 hours, one-way, to the Idaho Falls, ID store to return the Sony A6700 camera and the accessories purchased on June 8, 2026. Once returned, re-purchase the SAME equipment again so they are covered by the Best Buy Total Protection Plan. Then drive 4 hours back. Or, 2) Return the Sony A6700 and accessories via a pre-paid shipping label. Than re-order the same items so they are covered by the Best Buy Total Protection Plan. Both options are totally unacceptable due to our location and plans over the next 2 weeks. My questions to Mohammad a few minutes ago, and via this email, to Best Buy Corporate Customer Advocate Department Manager. 1. Why can't a Manager simply "add" the Sony A6700 and accessories purchased to my Best Buy Total Protection Plan? 2. Why was I transferred to another department to purchase the protection plan instead of the authorizing the Sales Department associate to process the Total Protection Plan, at the same time as I ordered the camera equipment? 3. Is it worth losing me (and all the many friends and family I have and will tell my story to) as customers to enforce a Best Buy policy and not authorizing a Supervisor or Manager to solve this problem over the phone today? I look forward to your response. Thank you for your attention to this matter. Feel free to call me if this can be resolved in very, very short order. Donald Traeger June 17, 2026 0905 MDT

Customer service was a 4. I got help with a phone I purchased but no additional set up. Thats extra.

Fastest delivery I’ve had yet.

Expensive