Best Buy Idaho Falls

I’ve been a loyal Best Buy customer, but my recent experiences have left me extremely disappointed with the company and its customer service. In October, I purchased an Xbox for my son’s birthday on Halloween. During that visit, I also wanted to purchase an additional controller, but Best Buy didn’t have the color I wanted in stock. I mentioned that I would order it through Amazon instead, but the manager helping me kindly offered to order it and have it shipped directly to my house. I appreciated the assistance and asked whether Best Buy offered a military discount. I was told they did not, but that I could receive a 10% discount by applying for a Best Buy Citi credit card. I agreed, provided my Social Security number, underwent a hard credit inquiry, and was approved. Only AFTER the application and credit inquiry were completed was I informed that the 10% wasn’t an immediate discount at all. Instead, I was told I would receive a credit toward my account approximately 14 days later. That is a pretty significant detail to leave out until after someone has already agreed to a hard inquiry on their credit report. Had that been explained upfront, I could have made an informed decision. The entire experience felt misleading and very much like a bait-and-switch. A few weeks later, our television unexpectedly broke, and I spent another $2,200 at Best Buy purchasing a replacement. Around that same time, my wife and I had been researching iPads for our children for Christmas. We found Geek Squad refurbished iPad minis listed at $379.99 for the 128GB model and $434.99 for the 256GB model. We decided to hold off on purchasing them because we had already spent so much money between the Xbox, accessories, and unexpected television replacement. Fast-forward to November, and the 128GB iPads that were previously $379.99 are now listed for $434.99. That’s a $55 increase per iPad, or $110 more for the two we’re purchasing. Meanwhile, the 256GB option we originally considered is now over $500 each. I reached out to Best Buy’s online customer service chat, explained the entire situation, and simply asked whether they could honor the previous price or provide a modest discount code to help offset the increase. They refused to offer any accommodation. I understand that retailers change prices and that Best Buy isn’t obligated to honor previous promotions. However, there’s a difference between what a company is required to do and what it should be willing to do to retain a customer. Between the Xbox, accessories, and $2,200 television, I’ve already spent thousands of dollars at Best Buy in just the past few weeks. I’m now trying to spend another $800+ on two iPads, and the company apparently has no interest in offering even a small gesture of goodwill. What makes this particularly frustrating is that I originally asked about a military discount and was instead encouraged to open a credit card under circumstances I found misleading. Now, after spending thousands of dollars, I’m being told there’s absolutely nothing they can do over a $110 price difference. I’m not asking for anything free. I’m asking for reasonable customer service and some appreciation for repeat business. Best Buy competes directly with Amazon, Walmart, Costco, and other major retailers. Experiences like this make it increasingly difficult to justify continuing to shop there rather than taking my business elsewhere. I was genuinely happy to support Best Buy, especially after the manager initially went out of his way to help me. Unfortunately, the misleading credit card experience and complete unwillingness to work with me on the iPads have significantly changed my opinion. Customer loyalty should mean something. Right now, it feels like Best Buy values opening credit accounts and making sales far more than retaining the customers who support them

Travis went above and beyond he heard me and my friend talking about a situation that we couldn’t figure out and was right there to help and went back to the back and got us the part we needed right away because it wasn’t on the floor. Great customer service!!! We were truly getting ready to leave thinking we weren’t gonna find it here. Saved the day for sure!

Travis helped us out getting a screw that wasn’t on the floor and he was a life saver

Wish I could give a zero star review. The customer service is so horrible I can't believe it. Went in to ask a simple question and was belittled by not 1 but 2 guys. If you are gonna need any kind of assistance while shopping just go somewhere else. They seriously aren't there to help.