I came here to buy some ear buds. Of course they are all locked up so I am waiting for some help. There are 4 employees standing around and finally after about 20 minutes into up and ask for some help and get told that there are some people in front of me. What a huge waste of time. These employees need to actually do their job and help customers. Not stand around doing nothing.
Charles C
January 09, 2025
I finally found what i was looking for and was headed to pay when someone asked if they could help me find what needed...also a pretty long wait to pay until a second cashier showed up..
Response from Best Buy
January 09, 2025
Hello, Charles,
Thank you for sharing your experience with your purchase today. I can understand that not having the fastest checkout can be difficult. We would be glad to hear more about your concern or help if you have any questions or concerns that weren't taken care of. Please reach out to any of our Social Media Profiles below for support with Review 64661262.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Easily found what I was looking for. The locations are well marked. The store was clean and well organized, considering that it was days after Christmas. The only problem appeared to be staffing at the checkout. There were 6 customers in the checkout line, and only one clerk was at the registers/customer service. This created excessively long times to make a small purchase. In my case, it was almost 15 minutes. I was just about ready to walkout when another clerk arrived.
What a joke. Critically understaffed and I spent an hour in and out of line for various reasons. I was approved to have my merchandise price matched with Walmart but after it was time to finally pay I was told the best they could do without manager approval was 26 above the matched price. After such long waits and very long lines (Nicole and Greyson were great) I decided to go elsewhere. Not at all worth my time
Response from Best Buy
December 30, 2024
Howdy, Sandy.
Thanks for providing your feedback here on Google. We know how important it is to get adequate help, and the best deal possible while shopping for the latest gadgets. If you still need some help, please reach out to one of our live representatives through one of the social media platforms below. Be sure to reference Google Review #64625552.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^Jason