We waited for about 15 minutes for help, no one came to help. The store was not very busy. My son proceeded to order the product online and went to customer service. We were told to wait until we got the email that the order was ready in 15 minutes. Waited and no email. About 15 minutes later my son went back to customer service and another associate just went back and pulled the item.
Response from Best Buy
August 02, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the service you received didn’t meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/JQHZ4B), Twitter/X (https://bby.me/ab9R6q), or Instagram (https://bby.me/QpcBKi). Please include the Google Review reference number #197190 when reaching out.
Horrible customer service
Zack and Nare were awesome!
Ordered open box item in good condition, it should have been fair if that. It was a camera with lenses and battery . It was just the frame no lense or battery . They offered a cheap lense to make up to take it and called it fair , that or downgrading to some other cheaper camera to keep price the same . I wouldnt recommend trusting any type of pickup here, especially if your driving out of your way.
They told me to just cancel the order pickup, nothing they can do .
Response from Best Buy
July 26, 2026
Hey there, Jasson,
We understand your frustrations surrounding your recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##193403