Horrible customer service
Zack and Nare were awesome!
Ordered open box item in good condition, it should have been fair if that. It was a camera with lenses and battery . It was just the frame no lense or battery . They offered a cheap lense to make up to take it and called it fair , that or downgrading to some other cheaper camera to keep price the same . I wouldnt recommend trusting any type of pickup here, especially if your driving out of your way.
They told me to just cancel the order pickup, nothing they can do .
Response from Best Buy
July 26, 2026
Hey there, Jasson,
We understand your frustrations surrounding your recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##193403
Very friendly and knowledgeable