I'd prefer to give ZERO stars.... one of the worst experiences I have ever had with a computer issue. Customer service was absolutely awful. Men were rude and condescending, nearly in tears asking for help, they were so mean. Once I receive the files back (two days later) that they were loading for me on a thumb drive... after telling me several times... ITS ALL OR NOTHING. The files were not on the thumb drive, went to another computer place and the file was retrieved in less than five minutes. Paid $100 and got nothing! HORRIBLE EXPERIENCE... GO ELSEWHERE!!!!
Bought a $1000 camera and the clerk failed to mention I needed a separate memory card. Now I’m 2 hours from any store that carries one. Just idiotic. I have a $1000 paper weight in the mountains.
I don’t have social media. The below reply is not a solution.
Response from Best Buy
October 08, 2026
Hello, Kevin. Thank you for taking time to write a review. Getting a new camera should be exciting. We would love an opportunity to see what we can do in the situation. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #232218” when reaching out on social media.
Terrible costomer service
Response from Best Buy
October 05, 2026
Hello ,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #230845 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/orkh6V)
• Twitter/X (https://bby.me/hKFMTt)
• Instagram (https://bby.me/qOMCPF)
Came in with some serious issues with my tones. Zack was a badass and got me wired up right and sounding GOOD. THANK YOU for the great experience