Best Buy Idaho Falls

Bestbuy has the worst service everrrrrr... I refuse to give them my business. Would much rather go to a retailer who cares about there customers.

I bought a computer online. There seems to be a glitch where it shuts off randomly regardless of battery. I called customer service and they said that I had to bring it in to the store. I live 3 hours away and can't make it there. I asked if I could talk to technical service on the phone. They insisted that I have to bring it to the store. I told them it was impossible. They hung up on me.

Kind customer service, delivered my GF's new GPU safe and sound. The wait in the Online Pickup line was super long, but a customer was causing the holdup so its no biggie. Thanks!

TL, DR: Don't buy phones from Best Buy. Their online ordering system will likely mess up your order, and their brick and mortar store won't honor online promotions, even if corporate tells you they will. I preordered a new phone on the Best Buy website over 2 weeks before it's release, making sure to thoroughly input all of the required information (that I was trading in a phone, that I currently had service and would like them to connect my new phone to a specific line when I picked up the phone, etc). On the day that I was supposed to pick up my new phone, I received an email simply stating that my order was cancelled. I called Best Buy and they told me it was because they couldn't activate my new phone so they just cancelled the order (which doesn't make sense to me that they would try to activate the phone when I still have a phone on that line. Wouldn't you bring in your old phone, transfer everything, then transfer and activate the new phone then? I've gone through switching phones MANY different times and I've never had a problem like this before with other companies). The representative I spoke with said to just reorder the phone and it would work this time. I went ahead and jumped through all the same hoops, reordering the phone (which said it would be ready for pickup in 1 hour) and then waited. In 1 hour, I received another email stating that my order again had been cancelled. I called customer service again and they said it was the same reason, and that I should just go into the store and have them ring it up in the store, and they also promised me that the store would honor all of the same promotions and pricing from the website. Doing this meant that I was missing out on at least $30 from an online cashback promotion, but I decided to go ahead and go into the store and get all of the other discounts. It is also upsetting overall because in order to preorder this phone, I was required to pay of my existing phone with my provider, losing almost $100 in promotional credits with them. I went into the store and the staff there was very friendly and helpful, however, they said that their computers in the store were showing a lower trade in value and no promotional gift card like was available when ordering online. I asked if I could just order it online again while in the store and have them try to reach out and prevent it from being cancelled, but they said that there was nothing they could do (and this was coming from their store manager). They couldn't honor the online prices and promotions, nor could they issue a gift card for the difference. I have no problem with the employees at the store, but there's a serious problem with the store's promotions and the online promotions, and how the store cannot match the online promotions, AND how Best Buy's own customer support promised me something that their brick and mortar store said they absolutely could not do. Something is very wrong with how this all happened and it caused me a lot of problems and cost me more money. I had to go directly through my carrier and change my entire plan just to get a promotion that was even similar to what Best Buy promised in the first place, but after doing the math, it cost me almost $160 more because Best Buy couldn't get their own promotions and online system to work correctly. My recommendation to anyone looking to upgrade your phone: do not trust Best Buy to honor their promotions. Don't trust their online ordering system. Just avoid the hassle and get your phone somewhere else.