Best Buy Idaho Falls

I will never shop at Best Buy again. I bought a 77 inch TV which was supposed to be installed at my home and delivered on Saturday, August 15. They never showed up. I never heard from them. I called and called. You can never get a local person to talk to Finally went to the store. They said they didn’t know where the driver was to make a long story short three days later I still don’t have my TV still can’t get a hold of The Store and I’ve decided to figure out a different way to get the install done, but I will never ever ever shop at Best Buy again worst experience ever don’t waste your time and money.

Extremely lack of communication and attention between customer and staff. To start off, my husband and I had to wait for assistance for a new tv for a long time until we went up to the counter for help. As we went up, we noticed a group of employees together just talking and hanging out. We eventually got the help and got the tv. However, we had to schedule a delivery appointment and that’s where it continued to get worse. We a scheduled our FIRST delivery appointment but the delivery truck broke down on the way to our home (which I understand is out of control). We then had to schedule a SECOND delivery appointment much more days in advance. Once the day arrived, we noticed that the tv never came and had to call another employee not from the store. He then told us about the lack of communication from the store on why the tv never delivered and schedule a ANOTHER delivery day. At this point, this is now the THIRD appointment we have had to schedule just to get our tv delivered. Having to rearrange our schedule three different times because of these issues is extremely frustrating and unacceptable. Now after a couple of day, We have to go ourselves to get our own tv, that they told us not to do it because of the size of our car. Well, they didn’t help us at all with our issue because we still have to figure it out how to bring the tv home. Best Buy and their associates in store, left a terrible customer service and shopping experience for us. You’re better off going somewhere else if you don’t want unresponsive and irresponsible people to help you out.

I don’t understand why so many companies have turned to using the AI phone assistant. I want to talk to a real person and I shouldn’t have to drive across town to do so.

Shelves are bare. Didn't have anything I was looking for.