On 12/16/26, I visited Best Buy to return my LG S60TR soundbar and upgrade to the LG S70TR, and I had an outstanding experience. I was assisted by Elle at the customer service desk, and she was incredibly friendly, professional, and efficient. The return process was very fast, smooth, and hassle-free, and she made everything so easy for me.
Elle explained things clearly, helped me with the upgrade, and made sure I left completely satisfied. Excellent customer service like this truly makes a difference.
Thank you, Best Buy and Elle, for providing such great service and making my visit stress-free and pleasant. Highly recommended!
What a ridiculous experience ive had at this location. Jamie was exceptionally unhelpful. He heard me say lemon and then acted like I was asking him to replace my lapto out of his pocket. Totally a fool of a manager. Didn't take time to learn of the issue and give me resolution options. Just went full "busy manager mode". Lol I will not spend anymore money at this establishment. I hope geeksquad and bestbuy, dont make it through the next economic collapse. 🤞
Response from Best Buy
December 19, 2025
Hello, Shawn,
Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing clear communication, and customer support. Nevertheless, we appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #91328" when reaching out on social.
Quincy W
December 17, 2025
There was like 3 employees just kinda walking past us as we were waiting at the counter to get a screen protector replaced. They all kept stopping and talking to this one girl that was just standing there. We were there forever just waiting for someone to come help us whilst they stood 5 feet away just chit chatting with some random girl. When someone finally helped the lady that did it was very sweet and great service. Otherwise it wasn't a great experience
Staff very friendly and helpful!