Best Buy Idaho Falls

I bought a AV receiver and it doesn’t work right out of the box. Went back down to store to tell them to order another one in. Guy tells me they can’t order another one until I bring this one back. It works, just not on one of the inputs. I don’t think I should have to be without the receiver for a week or longer while they order another one. I asked him why and he rudely replied they have to make sure they get the receiver back. Acted like I was trying to steal it or something. I’ve bought a lot of stuff from this store. It used to be friendly people willing to help you. But lately they never smile and act like you’re a bother. I won’t be buying anything else from them. I even bought the extended warranty., but I still feel they should bring another one in, then swap them.

Phones are NO LONGER HUMANS! AI is NOT HELPFUL!! In any way! What could have been a simple question was 45 questions later a pure frustration!! No questions were answered helpfully. So disappointed

2 different days, same problem, two different solutions, n to much wait time. Finally fixed.

I will never shop at Best Buy again. I bought a 77 inch TV which was supposed to be installed at my home and delivered on Saturday, August 15. They never showed up. I never heard from them. I called and called. You can never get a local person to talk to Finally went to the store. They said they didn’t know where the driver was to make a long story short three days later I still don’t have my TV still can’t get a hold of The Store and I’ve decided to figure out a different way to get the install done, but I will never ever ever shop at Best Buy again worst experience ever don’t waste your time and money.