Best Buy Idaho Falls

Had bought my first cyber power pc and the employee definitely pointed me in the right direction!

**A Scathing Review of Best Buy’s Disastrous Customer Service** I had the misfortune of purchasing a $3,000 Asus gaming desktop from Best Buy, only to be met with an unrelenting series of frustrating, incompetent, and ultimately infuriating experiences. The tale of abysmal customer service that follows is nothing short of a cautionary tale for anyone considering buying anything from this company. Less than six months after my purchase, the audio on the desktop malfunctioned. When I reached out to Best Buy, I was offered two equally ridiculous options: pay $40 for a *potential* remote fix or bring the desktop into the store for a *free* fix, as a Best Buy Plus member, and because it was still under warranty. Naturally, I chose the free option and scheduled an appointment for 10:20 AM. As my store was two hours away, I booked a hotel and made the trip the night before, only to arrive at the store the next morning to be told the technician wouldn’t arrive until 12 PM. Why on earth would you schedule an appointment for 10:20 AM when the technician doesn’t show up until noon? According to the staff, it was “corporate policy” for the technician to do paperwork before seeing clients. No advance warning was given, and no explanation was offered beyond that flimsy excuse. This is not only deeply disrespectful of customers’ time, it’s a policy that, frankly, defies logic. After wasting half the day waiting for a technician who was still nowhere near ready, I was told that the issue couldn’t be fixed in-store and needed to be sent back to the manufacturer—because it was, apparently, a hardware problem. Fine. But it gets worse. They informed me it would take *two to three weeks* to get the computer back, with absolutely no alternative solutions offered. When I asked if they could simply ship it back to me once repaired, I was flatly refused. Instead, I was told I had to physically return to the store to pick it up. What kind of archaic, customer-unfriendly policy is this? A few days later, I received an email from the manufacturer, informing me that the issue wasn’t hardware-related at all, but a software problem. How had Best Buy’s team missed this glaringly obvious fact? It was a colossal waste of my time and energy, and the lack of accountability was astounding. When I tried to escalate the issue to the store manager, the only response I received was to contact corporate. A circus ensued as I tried to reach someone from their “primary care” team—each representative promising a call that never came. Instead, I was sent a generic email telling me I needed to handle any refund issues directly with the store. This is, quite frankly, a disgusting lack of coordination, professionalism, and customer care. The most frustrating part of all this was when the general manager casually mentioned that the issue I was dealing with was “common.” So, why on earth are they still selling this product? If Best Buy knows they can’t properly service certain products in-house and have to send them out to manufacturers, why is that not clearly communicated to customers? This is a critical piece of information that would allow buyers to make informed decisions, especially for something as important as a computer that could potentially leave them without the tools they need for weeks. At the end of the day, nothing was resolved. Best Buy has completely failed to address the issues I raised, and after reading numerous other negative reviews, I’m fully prepared for them to respond to this one with a fake, hollow apology, directing me to submit my complaint via social media. They clearly don’t care about their customers, and I suspect they never will. To anyone thinking of buying from Best Buy—beware. They care only about your money, not your satisfaction. Their customer service is beyond incompetent, their policies are archaic, and their lack of communication and accountability is unforgivable. Save yourself the frustration and shop elsewhere.

On 12/16/26, I visited Best Buy to return my LG S60TR soundbar and upgrade to the LG S70TR, and I had an outstanding experience. I was assisted by Elle at the customer service desk, and she was incredibly friendly, professional, and efficient. The return process was very fast, smooth, and hassle-free, and she made everything so easy for me. Elle explained things clearly, helped me with the upgrade, and made sure I left completely satisfied. Excellent customer service like this truly makes a difference. Thank you, Best Buy and Elle, for providing such great service and making my visit stress-free and pleasant. Highly recommended!

What a ridiculous experience ive had at this location. Jamie was exceptionally unhelpful. He heard me say lemon and then acted like I was asking him to replace my lapto out of his pocket. Totally a fool of a manager. Didn't take time to learn of the issue and give me resolution options. Just went full "busy manager mode". Lol I will not spend anymore money at this establishment. I hope geeksquad and bestbuy, dont make it through the next economic collapse. 🤞