Best Buy Nampa

Can not get any assistance. I will never go back to the nampa store

Five stars aren't enough for Jackson at Best Buy in Nampa. I brought my 87-year-old mother into Best Buy to purchase a new Lively Jitterbug 5 after her phone unexpectedly died the night before. I live in Seattle and was only going to be in Nampa for two more days, so getting her connected again was extremely important. What should have been a simple phone purchase turned into a much more complicated situation because her old phone was completely unusable, making it difficult to transfer information. To add to the challenge, my mother doesn't have Wi-Fi at home and relies solely on a data plan. Jackson approached the situation with extraordinary patience, compassion, and determination. He spent well over two hours troubleshooting, problem-solving, and finding creative solutions until my mom was once again able to make phone calls, send text messages, and access her email. Throughout the entire process, he treated her with kindness, respect, and genuine care. As a retired educator, I recognize exceptional service when I see it. Jackson demonstrated professionalism, technical expertise, patience, and empathy far beyond what anyone could reasonably expect. He turned a very stressful situation into a positive experience for both of us. Best Buy is fortunate to have an employee like Jackson. He went above and beyond in every sense of the phrase. Thank you, Jackson, for taking such great care of my mom. Five stars simply aren't enough.

Ordered online, item was ready in an hour, text was received when ready. Went to curbside pickup, Followed the instructions on app and item was delivered to truck in minutes of check in.

Service hors paire de la guick sqad!