Best Buy Nampa

Disappointed that they didn't have a cable modem in stock

A bit of history... I have been a Best Buy shopper since they first appeared. I remember going every Sunday to get the new weekly store ad from their entrance. I would browse the music cd & movie sections from which I would usually add to my collection & look forward to visiting again the following Sunday. The nostalgia of the old Best Buy is becoming tarnished by the changes over the recent decade. Best Buy's customer service & competitive pricing is what kept the walls up. Where other companies like Circuit City & Good Guys failed. My most recent attempt to salvage my relationship as a long time customer has lead me to post this review. And here's what finally broke me... Pre-order cost of a game which is listed at $69.99 has been competitively reduced by two major storefronts to $59.99. My pre-order was setup a month ago & the game doesn't release a another couple of weeks. I reached out to customer support and asked if they could give me competitive pricing on the game when it is finally released to match these prices. The short answer is, "No." The old Best Buy would've tried to find a solution and keep the pre-order going, but the current Best Buy doesn't seem to care. I know that this is a small thing, however... the response felt cold & the lack of #%@×$ given... well it hurt. So, I am finished trying keep this toxic relationship going & I have broken up with Best Buy. I canceled my order and I am sending them off with a final 3 star rating as my memories with this place of business had more good times then bad.

Geek Squad are promt, easy to work with and very helpful. I highly recommend them.

Horrible customer service. The floor manager told me any GE overhang microwave would work for me since I already had a previous one and didn't want to reframe and redrill any holes. I buy one and when I unbox it looks slightly different from the display model but same model number so I give it a shot and as soon as I put on frame it slips and outs 2 holes in my kitchen wall. Also screw holes didn't line up like he said it would. I drove back 20 mins to the store to return it. They didn't do anything for me. No discount towards another purchase, no gift card, nothing to try to fit the situation and keep a customer. For that reason I will never shop here again. Advice to floor manager, don't tell customers what they want to hear just to get the sale...Before this incident I had purchased a chest freezer and the employee that brought it to my truck had the dolly on the part of the box that said no dolly or hand truck... Hmmmm funny thing when I got home it was all dented up from the front. They did nothing about it to help me with that. This was the last straw. I can tell by other reviews on here they don't care much about customer service.