Gerard C
November 07, 2026
Ordered online, item was ready in an hour, text was received when ready. Went to curbside pickup, Followed the instructions on app and item was delivered to truck in minutes of check in.
Ginette A
November 07, 2026
Service hors paire de la guick sqad!
⭐ 1/5
Absolutely ridiculous customer service!
I came to pick up my order, and the employee at the entrance directed me to the regular pickup counter. I ended up waiting forever, only to find out that my order was supposed to be picked up at the Mobile Pickup counter, literally just another counter inside the SAME store!
What should have taken two minutes turned into a complete waste of my time because the employees apparently don’t even know how their own pickup system works.
Best Buy seriously needs to train its employees better. It’s unacceptable that customers have to waste their time because of such poor communication and incompetence.
And to make things even worse, even finding the exit in this store is unnecessarily confusing.
Terrible experience. One star is more than enough.
Response from Best Buy
October 29, 2026
Hello Anna,
Thank you for taking the time to reach out to us. Clear directions and an efficient pickup experience are important, and we understand your concerns regarding the confusion around the pickup location and the time spent waiting. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 245266.
Facebook ( https://bby.me/pX5y3E)
X ( https://bby.me/piwCzP)
Instagram ( https://bby.me/wBlirz)
Disappointed that they didn't have a cable modem in stock