Without an appointment, I stopped by to visit the Geek squad to see if they could help me sync my phone to my watch so I could use an app. Luke was fantastic and without hesitation took the time to help me. Thank you, Luke!
Poor customer service, rude people and managers. Don't waste your time. Shop elsewhere.
Response from Best Buy
November 15, 2025
Maria,
We truly hate to hear that you feel this way and would like to learn the specifics of how we missed the mark. Please send a private message via Facebook (https://bby.me/btpaj5), Instagram (https://bby.me/bqft4o), or @bestbuysupport on X so that we can look into this further. Be sure to include the phrase, Google Review 69640. Thanks.
Great place to go for all your electronic needs.
Great store, super friendly staff, and knowledgeable people working in the auto service center dept of GeekSquad. We've had numerous auto equipment installs completed, all with great results. To include a bad stereo that ultimately had to be swapped out for a different brand altogether after the return date due continued documented issues. The store manager, Mike, is absolutely fantastic and went above and beyond to ensure things still got taken care of during a time they were very short staffed. Will absolutely enlist their services again anytime we need something installed. Outside of that, my one complaint for all of Best Buy is the inability to call the local phone number and reach an actual local store associate. Every time I've called, I get routed around to a bunch of call centers and can never speak to the local store without physically getting in my car and driving 20 minutes to walk in and speak to someone.