Actually had guys that knew their stuff. . Refreshing
Best Buy, what has happened to your customer service? It's more like No Customer Service!!!! We spent $662.00 on Eufy cameras in the Nampa store, on 8/19. We had the crap Blink ones for a couple of years, more like Blink and it doesn't work. Anyway, the Eufy cameras worked for the first 2 days. Then when my husband tried to invite me to share in the joy of the camera usage, his cameras disappeared! He took me off, his came back on. He put me back on, his went away. So, we called Best Buy Customer service! Ha Ha Ha No longer can you call the local store, they don't even post their number anywhere. If you call in to the BB # you get someone from somewhere, but, not Idaho for sure. Anyway, my husband had to remove all 6 cameras and the doorbell. He has to take them in, we will get a refund. We have the Total Best Buy membership, doesn't apply to cameras. Crappy situation. Really bad, Best Buy, and I think you are not the Best Buy right now. Shame on you.
Response from Best Buy
August 25, 2026
Hey there.
We always want our customers to be happy with a new security camera purchase. If you are still needing assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #210058 in your message. Thank you.
I absolutely HATE your AI assistant calling! I just want to talk to a live person! I called and hung up and called and hung up at least a dozen times trying to get to speak to somebody and I am no longer going to use you because of this!
Response from Best Buy
August 20, 2026
Hello Kimra,
Thank you for sharing your feedback. We understand how frustrating it can be when you're trying to reach a live representative and are unable to connect with someone directly.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/9IuKgW)
Twitter/X (https://bby.me/87fwLg)
Instagram (https://bby.me/aEgbWF)
When reaching out, please reference your Google Review 206960.