Donivan B
December 06, 2025
Easily the worst experience I’ve had at any store. Bought a $1800 open box monitor in “excellent” condition. No discrepancies noted before the purchase. It is missing multiple items, and Best Buy’s response is “you’re gonna have to buy a new monitor, pay the difference, and deal with it”. Personally, not how I believe business should be handled. To each their own I guess.
Got double booked for geek squad so had to wait 20 min , but Jared was super helpful !
Response from Best Buy
December 03, 2025
Hi there, Aaron.
Thanks for your review. We are happy to hear you had a great experience, but saddened by the extra wait time you had. We are more than happy to document this on your behalf. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/isr4pa)
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When reaching out, please mention it is regarding your Google Review 80971.
Kindest Regards.
Carlos was patient and knowledgeable discussing tech differences in the available Black Friday TV deals. We ended up getting the 98" TCL. Its enormous and we may have to build an addition onto the house, but totaly worth it!
This place straight sucks. Was waiting for help another customer comes in and gets helped first then 2 more employees are near me and not one asked if I needed help. I spoke up they told me to give them a minute as they continued to talk about thier day yesterday. Customer service here always sucks don't know why I tried again.
Response from Best Buy
November 24, 2025
Hi Scott,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which we understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/042fty), Twitter/X (https://bby.me/5ou236), or Instagram (https://bby.me/alpuh4) so we can help. Please include the Google Review reference number #74319 when reaching out.