Anastasia K
December 16, 2025
Absolutely horrible customer service. And it’s not just a one-time situation—every time we go there, something goes wrong. We bought an iPad there and also purchased a screen protector from a different store. We asked them to apply it professionally, and they charged $15 for the service. We paid for the professional installation and got very poor results. There is dust under the protector.
We called them the next day to ask if they could redo the job, and they said no because their work is not guaranteed. Now I’m left with visible dust under my iPad screen, over $30 wasted on the screen protector, $15 wasted on the service, and no solution. I do not recommend them.
Response from Best Buy
December 16, 2025
Hello, thank you for sharing your experience with us here. Keeping your screens protected is definitely important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #89373".
Facebook (https://bby.me/3v1zwn)
Twitter/X (https://bby.me/t34tyr)
Instagram (https://bby.me/6gvjqg)
The staff needs retraining they burn the buns so bad that they a hard as a rock i will not be coming back to this location 4 times in a row is way more then should happen here get it together you arw making in and out look bad do better
Donivan B
December 06, 2025
Easily the worst experience I’ve had at any store. Bought a $1800 open box monitor in “excellent” condition. No discrepancies noted before the purchase. It is missing multiple items, and Best Buy’s response is “you’re gonna have to buy a new monitor, pay the difference, and deal with it”. Personally, not how I believe business should be handled. To each their own I guess.
Got double booked for geek squad so had to wait 20 min , but Jared was super helpful !
Response from Best Buy
December 03, 2025
Hi there, Aaron.
Thanks for your review. We are happy to hear you had a great experience, but saddened by the extra wait time you had. We are more than happy to document this on your behalf. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/isr4pa)
- Twitter/X (https://bby.me/2836bd)
- Instagram (https://bby.me/cq39a7)
When reaching out, please mention it is regarding your Google Review 80971.
Kindest Regards.