My mother and I we to Best Buy in order to purchase a Mac book and some accessories and after paying for the items TWICE we were told it was denied and after trying to figure out what when wrong being that the banks are closed on Sunday we spoke to a very aggressive manager named Marlene who refused to wear a name tag I believe because she doesn’t wish to take responsibility for the actions of her company and after arguing and denying any wrong doing and refusing to give us a means to contact the store manager she was so unprofessional and rude I will NEVER shop here again I went to Best Buy because I believed they were better than Walmart but it turns out they are worse in all regards especially customer service and care.
Friendly and efficient stop!
Absolutely worthless managers, how hard is it to grab one item that’s paid for and give it to the customer almost over an hour after ordering it. Talked to the manager and was told “I can’t expedite it, it has to go through its proper channels” like give me the thing I paid for an hour ago. Might as well have just shopped and picked it up my god damn self. worthless management here take your business else where.
Response from Best Buy
February 27, 2025
Hey, Casey.
Thank you for providing your insight. We understand wanting to get the support that you need while shopping with us, and we would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64860014.
Regards,
^Jason
The geek squad are always busy helping customers and marceides is booked with setting up cell phones