Best Buy Twin Falls

Very knowledgeable and helpful to find what you are looking for.

Dropped off my son gaming pc to be assessed for a problem booting up. Was told it would be $100 or I could buy a year plan for $170 that would cover other devices I may need help with. So I chose the $170 I got a message my pc was ready when I showed up was informed they couldn’t get it to boot up or show anything at all. ( I got it to show safe mode at home before takeoff it in. But as I am not a computer Technician could not fix it myself. Then the geek squad technician said we think it must be the motherboard. I was never informed of anything other than it was ready to be picked up . No paperwork or anything . Not we can fix it or this is what’s wrong with it or anything. Just come get it it’s ready. So I drove to you break I fix on blue lakes. They took it ( no money up front) said it maybe a couple of days they are kinda backed up . 4 hrs later I get a call from Rj it’s the hard drive and it will be $142 to fix and it’s an upgraded hard drive. I chose. Then he told me I she have it ready by tomorrow by 3pm. Sure enough at 2:30 RJ calls it’s ready and it will be $151 and some change taxes of course. I go in he plugs it up it boots faster then normal and works perfectly. So thank you to you break I fix and a huge thank you to RJ for being 💯 up front and providing professional service and getting my sons PC back in his hands ( running faster and better than before) at this point I learned a $170 lesson about the geek squad and the Best Buy team . I will say that the manager at Best Buy was willing to refund $70 of the $170 even though at this point I’m convinced they never even looked at the PC so I still fill I was taken advantage of and they can keep the $170 it will be the last of my hard earned money Best Buy will ever see. I wouldn’t buy a bottle of water from them I’d take my chances drinking from the snake river before trusting them again. Not sure if this is a national problem with Best Buy or just a twin falls thing. But my advice is don’t trust anything twin falls bust buy tells you .

I'm not finished with the sale yet, but so far everything has gone wrong. It has already taken me 3 days of 4 hour trips to buy a phone. Now I need to go back in to take my old phone in. But, nobody can tell me when the guy works. And, don't even think about trying to call the store. They don't take direct calls .

My mother and I we to Best Buy in order to purchase a Mac book and some accessories and after paying for the items TWICE we were told it was denied and after trying to figure out what when wrong being that the banks are closed on Sunday we spoke to a very aggressive manager named Marlene who refused to wear a name tag I believe because she doesn’t wish to take responsibility for the actions of her company and after arguing and denying any wrong doing and refusing to give us a means to contact the store manager she was so unprofessional and rude I will NEVER shop here again I went to Best Buy because I believed they were better than Walmart but it turns out they are worse in all regards especially customer service and care.