Best Buy Twin Falls

Great at making a sale, horrible about managing account information. That was just stupid. The rep entered the wrong name information and instead of fixing it during the sale, he did a bunch of overrides to keep the sale moving along and created multiple accounts all with different information, I had to be on the phone for over an hour fixing all the mistakes made by the rep. I should collect a salary for all the clerical and administrative work I had to do with account services to fix this mess, and the next rep wants to look at me like I'm an invading alien from another planet when I call out the obvious stupid that the store engaged in to clear a sale and the mess they made that I had to clean up. Like I offended the delicate sensibilities of a perfect person who just found out they're as dumb as the rest of the retail world. A $2356 purchase turned into the better part of an afternoon being dedicated to fixing a retail SNAFU because the rep didn't take the time to enter necessary information correctly. I have one more major purchase to make, I can make it on Amazon if BestBuy wants to have an attitude about their mistakes.

Make sure and read the fine print when they sell you protection plans. Despite asking specific questions such as it covers lost or damage. You get told yes, go into the store to replace a device and get told sorry we don’t cover lost nothing we can do.

On a eu un très bon service à cette endroit ma femme a du acheter un cellulaire et on a bien été conseiller merci!

I thought it was ok, but I was always taught to treat everyone with respect and be courteous, but everyone here just looked at me like I was a criminal!!