I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.
Evelin C
December 08, 2024
This place is not temporarily closed ITS PERMANENTLY CLOSED. 🤬
Are website needs to be up data with its times and win are closed giveing a 2 star becas of this
Response from Best Buy
May 22, 2024
Hi Tim,
Thank you for sharing this review with us here. I'm concerned to hear that you may have found some incorrect information on our website, which I understand could lead to frustration. We'd like to discuss this further with you to understand what might be wrong, and ensure we can get it corrected. To do so, can you reach out to us via one of our social media channels? We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and this review so we can assist.
Thank you,
^Caleb
The staff was pleasant and attentive .