I recommend shopping at the Schaumburg location instead of this one. The staff here is unprofessional; specifically, Carlos (the Ground Staff Lead) was quite rude when I asked why my receipt wasn't appearing in my Best Buy account. As a Best Buy Plus member, I expected much better service.
Workers are a little slow. Had a apmt at 1 came in at 12:55 I waited about 25 mins.
Response from Best Buy
January 13, 2026
Hello,
Thank you for your review. Your time is valuable, so having to wait longer than expected can be pretty frustrating. If you'd like to formally document your feedback, please connect on social media. Please include Google Review 104200 in the message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Their service is just terrible! Most of the times you go there sales kids just walk past you like your invisible. When you want help there's no one when you don't they're all-over you.
Geek squad very helpful
Go me up and running.