header_logo

More to Explore

Frequently Asked Questions About Best Buy Arlington Heights

How do I check product availability at the Arlington Heights Best Buy?
How do I check my order status?
My local Arlington Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Arlington Heights stores’ holiday hours?

Recent Reviews

4.1
(2247 reviews)
Les P
July 22, 2025
1 out of 5
I've come in here before, but today's experience was terrible! I'm shopping for a new laptop, so I thought I'd stop into the store to get advice from a salesperson, and see the ergonomics of the models on sale. But no one spoke to me at all when I came in. I figured ok, maybe they're short staffed and someone will come around if they see me by the laptops. So I go over, start checking the different models and their prices. Testing the keyboards. Eventually I see a nice looking one, and pick it up to see if it's as lightweight as it looks. And an alarm goes off. Now, I didn't unplug anything. Didn't go to put it in a backpack or anything like that. Just lifted it a few inches off the table. But I think to myself, ok, well surely someone will come over now. I can explain what happened, and then they'll actually answer my questions. So I'm standing there awkwardly, waiting a solid minute or two for someone. An actual thief would've surely made off with the thing by then. But I'm getting tired of the noise, so I go towards the door, hoping to talk to someone there. And only then do they turn off the alarm. Remotely. So at this point I just feel insulted. Why am I going to spend my hard earned money here, when they see me as more likely to steal something than buy something? What's the point of going to a physical store if there's no salespeople around to talk to you? What's the point of going somewhere in person if you can't even touch the product physically? Patently ridiculous. Made no purchase, and I'll be buying my new laptop online, thank you.
Response from Best Buy
July 23, 2025
Hello, Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( https://bby.me/c0v699), Twitter/X ( https://bby.me/tk2khk), or Instagram ( https://bby.me/84d6k5) accounts with your full name, phone number, email address, and the location in which your visit took place. Please reference Google Review 19263. Regards, ^ Kristy
Chris B
July 21, 2025
5 out of 5
Easiest e-recycling of all time!
Sharon J
July 21, 2025
5 out of 5
Had huge stock of different power cords for phones. Thankfully, a great associate showed me what I needed, or I'd still be overwhelmed!
Jason D
July 12, 2025
5 out of 5
Excellent experience with sales guy...

About Best Buy Arlington Heights

bestbuy.com