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Best Buy Arlington Heights
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Arlington Heights
How do I check product availability at the Arlington Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Arlington Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Arlington Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Arlington Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2386 reviews)
Joseph B
May 04, 2026
1 out of 5
Most of the shelfs are empty. I went to buy a tv google streamer and there was nothing. They had some cheap one that wasn't worth the money.
But the store looked empty just like it would be going out of business. And I think it is.
Response from Best Buy
May 04, 2026
Hello Joseph,
We can see why you’d be upset if the shelves were empty, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #148680 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/550P8f)
• Twitter/X (https://bby.me/7XgIkj)
• Instagram (https://bby.me/tEi562)
John A
May 02, 2026
1 out of 5
All three times I’ve shopped here, I was approached by an AT&T employee hounding me about switching to their internet! I try my very hardest to do my part and support brick n mortar stores so they don’t sadly go out of business, but this goes too far. This place is shooting themselves in the foot and will ultimately go out of business if enough people like me feel the same way. As annoying as a regular employee asking me if I’m finding everything ok is, being pressured by a salesman for an unrelated business that I couldn’t care less about is unacceptable. I have plenty more reasons to continue to shop here in the future, but it’s very likely that I’ll spend my money at a different business without these ridiculous, pushy sales tactics! 😡😡😡
Juan
May 01, 2026
1 out of 5
Only let me get one item when buying pokemon. Not one per sku. ONE item. Had to buy some from a scalper so both of my kids could get a good amount of packs. Wasted my time in line for nothing.
Response from Best Buy
May 01, 2026
Good morning,
Thanks for taking the time to share this with us. We understand being limited to one Pokémon item that you could purchase, isn't a welcome experience, especially when you have two kids who want them.
We'd like to review this further with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/R0ovJl), Twitter/X (https://bby.me/dIhRf6), or Instagram (https://bby.me/eFhKNl). Please refer to your "Google review #147634" in your message.
Bilal M
April 29, 2026
1 out of 5
What happened to Best Buy's customer service? It used to be top-notch, but now it's just awful. The new generation of employees doesn't know how to talk to people. They gave me a defective TV. I wanted to check the open-box TV before I took it, but this young rep checked me out without even testing it. Who knows what's in the box? A TV or a stone? Who knows! Best Buy, do something, or you'll go bankrupt!
The Geek Squad guy just sat there while we tested it ourselves.
Overall 0/10
I'll be working with ABT from now on.
Response from Best Buy
April 30, 2026
Hi there, Bilal,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance with open-box products in store.
If you require support, please feel welcome to send us a private message on social media. Our team would be happy to help you on any of the following platforms: Facebook (https://bby.me/bMcrZH), Twitter/X (https://bby.me/FyV3jQ), or Instagram (https://bby.me/Pf5abx).
Please mention the phrase “Google review #147330” when reaching out.