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Services Offered
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Frequently Asked Questions About Best Buy Arlington Heights
How do I check product availability at the Arlington Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Arlington Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Arlington Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Arlington Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2426 reviews)
Scott T
August 21, 2026
1 out of 5
Horrible experience! Best Buy is not the same.
Response from Best Buy
August 21, 2026
Hello, Scott,
Thank you for taking the time to reach out to us here and share your feedback with us. We would be happy to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM with your details at the following Social Platforms with Google Review# 207629.
Facebook (https://bby.me/Ggo0Ih)
X (https://bby.me/ZIp32U)
Instagram (https://bby.me/SOrC2u)
We look forward to assisting you there.
David P
August 19, 2026
1 out of 5
Best buy's return process for online orders is broken and the managers at this store are no help. You can start a return on best buy's website for an item you're returning within the normal return window and elect to return the item in store, but the barcode the site gives you won't work at the register in store. When that happens at this store the manager will just say "sorry" instead of overriding the system and accepting your return. Huge waste of time.
Response from Best Buy
August 19, 2026
We understand the frustration when a return in store did not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/PLbEIH), Twitter/X (https://bby.me/dwXB0A), or Instagram (https://bby.me/pc78Eb), and mention your Google review, 206003.
Brandon J
August 12, 2026
1 out of 5
They don’t have sales people or specialized employees who are knowledgeable on the products they sell.
I was in there today ready to buy a laptop, was looking around for 15-20 minutes and unfortunately I wasn’t able to get any one to help me.
Strange world we live. I go to Walmart and look around and they have sales associates but Best Buy for some reason has no interest in helping there customers or trying to make sales.
The silver lining is I was able to find a better laptop at Costco and it’s significantly cheaper than Best Buy……..
I
Response from Best Buy
August 12, 2026
Hello Brandon,
Thank you for your review. Being ready to make a purchase and spending time researching products, only to have difficulty finding assistance, can make for a frustrating shopping experience. Your comments about the availability of sales associates, product expertise, and the level of support you received while shopping for a laptop are important. We also appreciate you taking the time to compare your experience with other retailers and share how it influenced your purchasing decision.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/BOLpHR)
Twitter/X (https://bby.me/TopbM8)
Instagram (https://bby.me/ESALmL)
When reaching out, please reference your Google Review 202296.
EVA
August 10, 2026
5 out of 5
Found what I was looking for. Recycled old power bank and found good one to replace. Over 10 year I’m with Best Buy! Keep it up guys!