Best Buy Arlington Heights

Asunto: Preocupación sobre el servicio al cliente y la disponibilidad de bolsas Estimado [BestBuy / Equipo de Atención al Cliente], Me dirijo a ustedes para expresar mi decepción con la experiencia que tuve en su tienda mientras recogía los artículos que ya había comprado. El 04/19/25, recogí una computadora portátil de $1,700, un dispositivo de memoria de $90 y un teclado de $40 en su mostrador de servicio al cliente. Después de recibir mis artículos, pregunté si podía obtener una bolsa para transportarlos, ya que sería mucho más fácil llevarlos. Me informaron que no había bolsas grandes disponibles. Sin embargo, siento que es probable que su tienda sí tuviera bolsas adecuadas, pero decidieron no proporcionarme una. Esta falta de asistencia fue inconveniente y sorprendente, dado el tamaño de los artículos y el costo total de mi compra. Creo que se debería brindar a los clientes el apoyo necesario para garantizar que sus compras sean fáciles y seguras de transportar. Solicito amablemente que aborden este problema y compartan qué pasos se tomarán para mejorar este aspecto del servicio al cliente en el futuro. Gracias por su atención a este asunto. Subject: Concern Regarding Customer Service and Bag Availability Dear [BestBuy/Customer Service Team], I am writing to express my disappointment with the experience I had at your store while picking up my pre-purchased items. On 04/19/25, I collected a laptop worth $1,700, a memory device worth $90, and a keyboard worth $40 at your customer service counter. After receiving my items, I asked if I could have a bag to carry them, as it would make transportation much easier. I was informed that there were no large bags available. However, I feel that your store likely had suitable bags but chose not to provide one. This lack of assistance was both inconvenient and surprising, given the size of the items and the overall cost of my purchase. I believe customers should be given proper support to ensure their purchases are manageable and safe to transport. I kindly request that you address this issue and share what steps will be taken to improve this aspect of customer service moving forward. Thank you for your attention to this matter.

I bought RAM from this store and had to return it because it didn't fit my setup. Unfortunately I didn't keep the receipt and I'm not a member of this store. They were able to retrieve my receipt and simply refunded me to my bonus card for purchases at this store, and didn't even include the tax I paid when I purchased the item. This is the most useless electronics chain store in all of America with the most useless employees.

Thanks Kelan with fridge replacement very helpful and professional!

Decided to buy printer before Trumps tariffs raise prices,online purchase and employee made it easy