Best Buy Arlington Heights

Knowledgeable staff, huge selection.

Stopped in for batteries. Was greated immediately, asked "what brings you in today?". I said I needed batteries, and they directed me right to them. IMMEDIATE guest service. As someone who has worked retail/hospitality/guest service my whole life, this was amazing. Instantly a star. I think from the time I walked from the door to the back of the store, to the check out, every single employee either smiled, waved, or verbally greeted me. (Yes it was slow, but I think that is that much more impressive. They all were working on something, and took the one second to look up from their work, to greet a customer. This is why I come back again and again. Great staff that is friendly and just genuine interactions, they all acknowledge I am there, and dont seem like they are talking to be because managers tell them to help every guest and follow a scrip, rather they just acknowledge you.)

The manager Carlos, does not honor price march deals. He makes up reasons why he cannot match those deals. I went back to the store to show that the item IS in stock at the competitor’s location. I was met by an apathetic clerk saying that he cannot go over his manager’s decision, and that is after I asked if he is going to do anything about it. Well, how about the clear price match rules, do those matter at all. I am going to cancel my Best Buy membership, thanks to Carlos and a few dollars.

This Best Buy is terrible! Delivered a fridge with the back smashed in and can’t be bothered delivering a replacement for 5 days! Claims of a family emergency After we rescheduled and took time off of work - Again. This is the second purchase in a row they have messed up. Couldn’t get a TV delivery right either. We will think long and hard before going back to Best Buy for any future purchases. We have been customers since they opened 30+ years ago.