Frequently Asked Questions About Best Buy Arlington Heights
How do I check product availability at the Arlington Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Arlington Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Arlington Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Arlington Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2338 reviews)
T
January 13, 2026
3 out of 5
Workers are a little slow. Had a apmt at 1 came in at 12:55 I waited about 25 mins.
Response from Best Buy
January 13, 2026
Hello,
Thank you for your review. Your time is valuable, so having to wait longer than expected can be pretty frustrating. If you'd like to formally document your feedback, please connect on social media. Please include Google Review 104200 in the message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Rich B
January 10, 2026
3 out of 5
Their service is just terrible! Most of the times you go there sales kids just walk past you like your invisible. When you want help there's no one when you don't they're all-over you.
Jeff G
January 05, 2026
5 out of 5
Geek squad very helpful
Go me up and running.
Jerry J
January 03, 2026
4 out of 5
Come here to pick up online order . The guy who gives me the Sony receiver didn’t know if the open box still have factory warranty on it. I wanted to let him know , he has factory warranty remaining on. Don’t force people to buy your extended warranty and foolish the customers with your liars !