Best Buy Aurora

Bruce in. Geek squad messed up my phone. Ruined my phone can't do anything right. U need to fire him. He is not to touch my phone again he ruined it. He is ruined to people to. Don't go near him.

I am very angry with Best Buy (Aurora, IL) right now! I just bought a $900 PC from them. During the checkout the associate asked me if I wanted to join the membership club for $49.99. He said my membership would entitle me to a $50 gift card and extend the price match period to 60 days. I expected my receipt or a follow up email would have info on the gift card but there was nothing. I talked to a store manager and he said the gift card offer was only available if I registered for a Best Buy Credit Card. The associate in the computer department apparently didn't know the Best Buy offers and I'm out $50 because of it. Beware of the games they play!

Visited for two purposes. 1. Recycle a very old tower computer. They took it without any issue. Gentleman at the entrance door took it so I did not even need to take it to a counter etc. Very nice service. 2. Find a cover / drop protection for my new phone. Didn't find exactly what I wanted. So I purchased an inexpensive cover to give some protection while I search for my ideal cover.

Wow!!! TALKING about service Desmod went over and beyond making a appointment for me to have my Dash camera installed. Didn't have my receipt. His new he ask someone there for help but the man work for the phone Department man I don't know and left. He kept trying on his own and figure it out quick this young man that's good estema , hey go getter and pride, I'm impressed that he did everything on his own even though he's new and trying to figure it out, but he never gave up and gave me excellent customer service.What is that loving it . Not too many employees.You find like this like desmond desmond is like a diamond giving itself a flaw to success not too many people can figure it out now.In days, but that's meant.He not only figured it out, but he gave me great customer service and at the same time, keeping his posture like you know what I got this and he feels proud when he was doing it.And I was telling him, you know, young man, you got a good future.I like that you're a goal getter. and a determine young man too, manger was very helpful , and was happy to hear her employees are doing well and being his new gave excellent customers service we need more like him . BEST BUY THANK YOU SO MUCH AND DESMOD YOUR A DIAMOND