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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.1
(2968 reviews)
Cristina G
September 10, 2026
5 out of 5
Poped in today to buy a gaming hand-held and some accessories and met the lovely Shiza (hopefully I'm spelling that right). After looking around for a bit she came right up to help me and assisted me in finding a number of items. She was prompt, knowledgeable and courteous. Overall big props to her and this location! I would love to come back to shop here specifically because of the friendly atmosphere.
Martha V
September 08, 2026
1 out of 5
Absolutely terrible experience from start to finish. The customer service was beyond disappointing. They canceled the delivery of my refrigerator THREE times, leaving me waiting and wasting my time each time. Every time I contacted customer service, I was given excuses instead of an actual solution. No one took responsibility, and nothing was ever resolved. I have never experienced such poor service and lack of professionalism. Save yourself the frustration and your time — I would NEVER recommend this company to anyone. Zero stars if I could.
Response from Best Buy
September 08, 2026
Hello, Martha, Thank you for taking time out of your day to share your feedback. Having your appliance delivery rescheduled once is not great, but three times would be very frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/eUisRd), Twitter/X (https://bby.me/znJNub), or Instagram (https://bby.me/WzqCAd). Please reference Google Review, #219718.
Dani C
September 05, 2026
5 out of 5
Cody was awesome! He was so patient with my husband & I because I was indecisive on choosing a tv. We went with the 50in Insignia that Cody recommended. He even carried it out to our car by hand! Awesome customer service! Thank you Cody!
Bharadwaj N
September 03, 2026
5 out of 5
Pretty Big Store. Friendly Helpful Staff. Quite a bit of space in parking lot.

About Best Buy Aurora

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