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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2833 reviews)
Mooncurtain
August 24, 2025
5 out of 5
I’d like to thank the staff at Aurora for locating an Otter phone case and dispatching my order promptly. It arrived the following day. Thank you! 🙏
Anastasia S
August 24, 2025
1 out of 5
Worst customer service. Wanted to buy an Apple watch for my son, but nobody approached us beside a Samsung guy, who even wasn’t a Best Buy employee. He kindly tried to help us by calling some staff twice, still nobody came. As a result I’m going to another place.
Response from Best Buy
August 24, 2025
Hello,
Thanks for taking the time to share your feedback with us. While it does sound like the Samsung employee did all they could to help you get the assistance that you needed, I understand not being able to speak with someone who could assist with your Apple Watch purchase, wouldn't be welcome.
I'd like to have this be looked into further by our corporate team. Please send a private message on one of our social media platforms, Facebook (https://bby.me/w4tdv6), Twitter/X (https://bby.me/isyfon), or Instagram (https://bby.me/zh3hq5), and include a reference to your "Google review #34361".
Sincerely,
^ Melissa
C L
August 20, 2025
5 out of 5
Bestbuy Aurora team is just amazing. Friendly, patient, and actually provides professional customer service.
My fav people there are Ragi and Jared (manager).
They were so friendly and patient with me!
Margarita M
August 07, 2025
5 out of 5
The best customer service