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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2989 reviews)
Dan J
November 06, 2026
1 out of 5
Lying ass sales reps at this location. I was told by Ritika J. From the tv department that if I opened a best buy credit card I would receive 250 for the purchase to use the following week well she lied just to get me to sign up for there garbage credit card, its take almost 3-4 weeks and the itwm i wanted was for sale and now it wont be I will never go to this location again id rather drive an extra 15 min to a differnt location then deal with these Liars. And I will be closing this card as soon as I claim those 250. Could have just purchased it at the sale price and pay what im going to pay after getting this credit. STAY AWYA FROM RITIKA SHE WILL LIE JUST MAKE THE SALE AND HAVE YOU OPEN A CARD
B “
November 02, 2026
1 out of 5
Long wait for customer service. Waited 15+ minutes until a passing employee opened locked cabinet containing items we sought. Won't ever go back unless price is so low that they're giving it away.
There really should be an option for zero stars.
Response from Best Buy
November 03, 2026
Hey there.
We know how important you time is, and we want to get you the help you need when you need it. If you would like to add anything about your visit, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #247500 in your message. Thanks.
Jeronimo M
October 31, 2026
5 out of 5
Always give you the answers you ask and help
Sanjay B
October 27, 2026
5 out of 5
It was very good