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Best Buy Aurora
Services Offered
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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2703 reviews)
Dylan M
November 30, 2024
1 out of 5
I had purchased a new laptop, which turned out to be broken at a different store. The other store told me to pick it up at this store and that it'll be ready for pickup when we get there. After driving the 40 minutes up to this store, they told me it wasn't ready for pickup since we went to pick it up "immediately after placing the order," which wasn't true at all. After asking how much longer it would take, they told us they dont know and to wait until they decide that its ready. Given that we live well over an hour away and have jobs to go to, we're incredibly annoyed and angry with the staff here for not being any bit helpful
Response from Best Buy
November 30, 2024
Hi Dylan,
Thank you for sharing your feedback with us. I can understand how frustrating and inconvenient this experience must have been, especially after driving such a long distance and not receiving clear communication about your order. This is not the level of service we aim to provide, and I’d like to help address your concerns.
Please reach out to us by sending a private message on one of Best Buy’s official social media accounts:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, please include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Be sure to include the conversation number 64497360 so we can quickly identify and assist you further.
Thank you again for bringing this to our attention. I look forward to helping resolve this for you.
Best regards,
^Magee
Saravanan S
November 28, 2024
5 out of 5
Amazing electronics
Debbie C
November 27, 2024
4 out of 5
They hardly had any Xbox games and that's what we stopped there for.
Midnight M
November 27, 2024
5 out of 5
I went in for a 27" Acer Monitor and as you might imagine this time of year, their inventory was everywhere throughout the store. I approached two guys and asked for their help and the one guys says, "I don't know but I can find someone who can." Jarod Minor was the other guy and immediately took me to look for the monitor I came into buy. My hats off to Jarod for his professionalism and knowing how to help. As a veteran of retail myself, you don't tell the customer, "I don't know." Jarod certainly understands that but not so sure the other guy does. Anyway, Merry Christmas Jarod & thanks for your help.