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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.1
(2972 reviews)
Melanie G
September 24, 2026
5 out of 5
Jay helped me & was very helpful eased all of my concerns & made sure that I understood all of my options 😀 handsome down the best experience I have ever had @ any best buy 💯
Raul S
September 23, 2026
5 out of 5
Today I did business with an employee named Jay who did an amazing job helping my mother and I. I was able to get everything I needed. Even while I window shopped some items in the store. He was able to answer every question and was very accommodating. Jay has a great personality and can't wait to do business with him in the future. Thank you for your service Jay!!!!!
Cristina G
September 10, 2026
5 out of 5
Poped in today to buy a gaming hand-held and some accessories and met the lovely Shiza (hopefully I'm spelling that right). After looking around for a bit she came right up to help me and assisted me in finding a number of items. She was prompt, knowledgeable and courteous. Overall big props to her and this location! I would love to come back to shop here specifically because of the friendly atmosphere.
Martha V
September 08, 2026
1 out of 5
Absolutely terrible experience from start to finish. The customer service was beyond disappointing. They canceled the delivery of my refrigerator THREE times, leaving me waiting and wasting my time each time. Every time I contacted customer service, I was given excuses instead of an actual solution. No one took responsibility, and nothing was ever resolved. I have never experienced such poor service and lack of professionalism. Save yourself the frustration and your time — I would NEVER recommend this company to anyone. Zero stars if I could.
Response from Best Buy
September 08, 2026
Hello, Martha, Thank you for taking time out of your day to share your feedback. Having your appliance delivery rescheduled once is not great, but three times would be very frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/eUisRd), Twitter/X (https://bby.me/znJNub), or Instagram (https://bby.me/WzqCAd). Please reference Google Review, #219718.

About Best Buy Aurora

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