Best Buy Aurora

Long wait for customer service. Waited 15+ minutes until a passing employee opened locked cabinet containing items we sought. Won't ever go back unless price is so low that they're giving it away. There really should be an option for zero stars.

Always give you the answers you ask and help

It was very good

Honestly the worst customer service i have ever had, the in store team is just a bad as the support team, pre ordered call of duty 4 back in August. Day of release get emails saying my pre order was delayed. Called support got told it was due to a tv I bought.. paid in full and dropped off. Make that make sense. Then the support agent hung up on me when questioned how it was for a tv. Called the store to talk to someone who claims they were a supervisor to be put on hold for 32 mins and again hung up on. Called support one last time and got told its really not their problem. Was promised a call back from said supervisor from support that never came. I promise you this you will be better taking your business anywhere else and you'll likely get better service then what I got here. The store leadership and support team are a sad pathetic joke who will only frustrate you so you stop calling or get frustrated with how blatantly unhelpful they are and want to be. Updated from their "service" team as well. They dont help ether best buy does not care