Best Buy Aurora

Good service, knowledgeable about their products.

In and out!@

Hello, I would like to leave a review for two outstanding employees from your store Aamir and Mauro. They are true professionals. They helped me with everything from start to finish and provided exceptional customer service. Unfortunately, due to my mistake, my previous review was not submitted, so I want to make sure their efforts are properly recognized. I would especially like to highlight that they assisted me on Black Friday, one of the busiest and most challenging days. Despite the high pressure, they remained attentive, patient, and incredibly helpful throughout the entire process. I am truly grateful to both of them and sincerely hope that management receives this feedback, passes it on to them, and acknowledges their excellent work.

I had a very disappointing experience purchasing a laptop at this store. After reviewing my receipt, I discovered that a donation was added to my purchase without my knowledge or consent. The salesperson Alok never mentioned it, never asked for approval, and I did not authorize it in any way. Regardless of whether the charge was for “charity,” adding anything to a customer’s bill without disclosure is unacceptable and deceptive. Customers should never have to scrutinize their receipts to catch unauthorized charges. This raises serious concerns about sales practices and trust. I recommend that management address this immediately and ensure customers are fully informed and asked for clear consent before any additional charges are applied. I will be more cautious in the future and advise others to carefully check their receipts.