Best Buy Aurora

This was one of the worst experiences. I brought my iPad in as the screen wasn’t turning on. I have bby total membership. I had GS look at it and they said they can’t get it up on a computer. I told them to use a hdmi to lightning cable and hook it up to a tv/monitor, the said it wouldn’t work and would be a waste of time. I went and bought the adapter and HDMI cable, went to my car and I was able to view the screen and backup my iPad all in my mini van.

My observations when comparing this to other best buys has this one failing short. Wasn't greeted at the door. No one offered to help while in the store. The cashier was talking to another best buy employee while checking me out. The store does have a large selection. The greeter was not paying attention on the way out either.

I am incredibly disappointed with Best Buy. I purchased a 77” television and then was unable to open it up and mount it due to a family health issue. Immediately after installing it one time allowed for it, the TV wouldn’t work and Best Buy has so far not been willing to work with me because I didn’t discover the pre-existing damage until after the return period. It never occurred to me that the TV might be damaged because the box was in perfect condition or that a damaged item was subject to the same return timeframe. Because I had no intention of returning it and was consumed in caring for my family, I wasn’t focused on a timeframe. Now, I find myself with a $1,600 item that has never worked through no fault of my own and Best Buy has thus far been unwilling to discuss a fair and reasonable resolution with me. They sold me a damaged item and turned their back on me. I hope they do the right thing for a loyal customer and reach out to discuss the matter.

From the moment I entered staff was top tier greeting me and got me Keil who literally walk me through getting 2 televisions , sound bar and power cords all in my budget!! Excellent service 10 out of 10 I highly recommend.