Best Buy Aurora

Had a newby in pick up. Not well trained. But able to get product from another team member. Took longer than necessary.

Great deal on MacBooks.

My wife and I have always relied on Best Buy for all our electronics and home appliances, and our recent experience only reinforced that trust. The store consistently offers a wide selection of products, from TVs and smartphones to kitchen appliances and smaller gadgets, all at competitive prices. We’ve scored some great deals during their sales, but even outside of those, the prices are fair, especially with their price-matching policy. One thing we really appreciate is the seamless online shopping experience. We ordered a few items recently, and the process was straightforward, with the option to either have it delivered or pick it up at the store. We chose in-store pickup, which was fast and hassle-free. Shortly after, we even received a surprise $5 email gift card as a thank-you for our purchase—just a small gesture, but it really added a nice touch to the experience. It was a pleasant surprise that made us feel valued as customers, and we quickly put it to use on our next purchase. The Geek Squad has also been a lifesaver more than once. We’ve had them help with repairs and setting up new devices, and they’ve always been professional and knowledgeable. However, customer service in the store can be a little hit or miss. Some visits, we’ve had very attentive and helpful staff, while other times it’s been hard to find someone for assistance during busy hours. Stock availability can be an issue sometimes, especially with high-demand products, but overall, Best Buy continues to be our top choice for tech. We’ll definitely keep coming back, especially with perks like that email gift card!

Came in for a warranty replacement. Wasnt sure how it would work out but Faiz the Geeksquad manager saw everything through. He took care of everything and made it as easy as possible. Was pleasant and respectful. People like that are the reason why I have always shopped at best buy and will continue to do so in the future. Thanks Faiz!!!