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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2985 reviews)
Sanjay B
October 27, 2026
5 out of 5
It was very good
Kyle G
October 26, 2026
1 out of 5
Honestly the worst customer service i have ever had, the in store team is just a bad as the support team, pre ordered call of duty 4 back in August. Day of release get emails saying my pre order was delayed. Called support got told it was due to a tv I bought.. paid in full and dropped off. Make that make sense. Then the support agent hung up on me when questioned how it was for a tv. Called the store to talk to someone who claims they were a supervisor to be put on hold for 32 mins and again hung up on. Called support one last time and got told its really not their problem. Was promised a call back from said supervisor from support that never came. I promise you this you will be better taking your business anywhere else and you'll likely get better service then what I got here. The store leadership and support team are a sad pathetic joke who will only frustrate you so you stop calling or get frustrated with how blatantly unhelpful they are and want to be. Updated from their "service" team as well. They dont help ether best buy does not care
Response from Best Buy
October 26, 2026
Hi, Kyle,
We can understand your frustration. After preordering months in advance, receiving a delay notification on release day, getting conflicting information, and not receiving the promised follow-up would understandably leave you disappointed.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #243923” when reaching out on social media.
Steve O
October 25, 2026
1 out of 5
Need to put handicapped spaces close to the front door. Having elderly disabled walking that far is not very customer service focused.
The response from Best Buy to use "curbside pick-up, delivery, or Shipping Options" is insulting. If I wanted those options I will shop Amazon.
The point of the visit was to go into the store, see the product and get some questions answered in person.
The curbside pick-up takes up 4 spots that are closest to the door with only 1 handicapped right by the front entrance (that was occupied).
Response from Best Buy
October 26, 2026
Hello, Steve,
Thank you for sharing your concerns with the distance from Disabled Parking spots for our elderly customers. We understand that having concerns with parking distance can be difficult and would be glad to assist with any curbside pickup, delivery, or shipping options for items they may be looking to purchase, or assistance online with questions or concerns to help those that may be inconvenienced by this distance. In many cases we do not set the parking spots available and set any close spots for disabled people's comfort on reaching the store. Please reach out for support with Review 243657.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Candis R
October 21, 2026
1 out of 5
This location completely tarnished my Sons credit! My son declined their credit card, thought they were asking personal information for something else & they put in not 1 credit card application but two! Called customer service they had no form of Alleviation & couldn't provide proper customer service care, nor could they document this specific ordeal. For anyone shopping at this location, please be aware of the criticalness of the situation. They take their clientele personal information & use it to their advantage.