How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2937 reviews)
Sanjeev A
May 28, 2026
5 out of 5
Mathew is the Awsum supper helping
Shane M
May 26, 2026
5 out of 5
Always get great service here when I preorder online.
Zainab C
May 25, 2026
5 out of 5
Although things have changed it still feels good to go in a shop and buy . Nice going still with so many options
Cisco R
May 23, 2026
1 out of 5
I’m only writing because the AI used to answer requests is beyond frustrating - could not understand what I was saying and asked to speak with a representative to no avail.
Response from Best Buy
May 24, 2026
Hello, Cisco,
We appreciate you taking the time to share your experience when attempting to call us. We'd like to ensure this feedback gets into the right hands and help you with what you were seeking assistance with.
Please message us through our social media channels on Instagram (https://bby.me/Hmrn1m), X/Twitter (https://bby.me/TYvIuS) or Facebook (https://bby.me/DPoaBL) with the details of your experience. Also add Google Review 156325.