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Best Buy Aurora
Services Offered
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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2734 reviews)
Rosalina R
January 22, 2025
1 out of 5
Worst customer service ever. I had bought a dishwasher machine and they had offered me the credit card which came with two gifts through a promotion. I had to go back to the store because they wrote down the wrong delivery address. The girl who helped me, instead of changing the address she returned my purchase and redid the purchase which then lead to a different balance. The gift card was supposed to be free with no charge but they charged me anyways. When I saw my statement I talked with the manager asking them why they charged me for the cards when they told me it was a promotion. They removed one amount and they told the rest would have to wait 5-7 business days. It's been a month and they haven't answered or returned my money. The worst customer service from the first lady who messed up the order and the worst manager dealing with this problem is named Jared minor. THEY DONT CARE FOR THE CUSTOMER! I NEED A DIFFERENT SUPERVISOR TO FIX THIS IMMEDIATELY.
Response from Best Buy
January 22, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand being charged for promotional items you were expecting to be free and not getting the refund, isn't ideal. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the Customer Service Pin Number from the purchase receipt. Please also refer to your "Google review 64717130" in your message to us.
Sincerely,
^Melissa
paul s
January 19, 2025
5 out of 5
Great place for good food the staff was awesome.. Definitely going back
eric- “
January 16, 2025
5 out of 5
Place was very quiet. Store was clean and lots of helpful staff. Was in and out quick.
Rajender K
January 15, 2025
1 out of 5
If there is a option rating i would have been blessed
Response from Best Buy
January 15, 2025
Hi, Rajender,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We truly value all customer feedback and strive to create a positive and enjoyable experience for everyone.
So that we can formally document your concerns, and address any additional concerns you may have, please reach out to us via Facebook (facebook.com/BestBuy), Instagram (instagram.com/bestbuy), or Twitter/X (twitter.com/BestBuySupport). When you message us, please include your full name, phone number, and email address, as well as your Google review 64681658.
Kind regards,
^Pre