NotAnonymous A
April 29, 2026
Went for an open box speaker advertised as "excellent". Took them 40 minutes to find it and they brought me a cardboard box with just the speaker and a random cable. No shoulder strap. No power brick. No packaging. I asked them to give me the open box "fair" price which was a $10 difference. She then tells me it will be another 30 minutes to update in the system. Couldn't even just credit the account with the difference. Called corporate for the credit and they were useless as well. Absolutely deplorable experience. Useless customer service.
Had pleasant and professional service from Shane. Helped us receive credit snd replacement washer and dryer in professional and pleasant services. Was patient and explained processes and helped with pricing.
The manager Jasiel was very rude and does not have good customer service at all
Response from Best Buy
April 23, 2026
Hello, Anna,
We know that having a rude manager at the Aurora, IL Best Buy location can be very difficult. We would like to chat with you to investigate this concern further if you would like to reach out to us on any of our social media profiles below with Review 145043.
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mepollard1
April 14, 2026
Needed to get a new laptop last minute. Found a wide range of prices for any budget. Settled on a nice mid-point Dell with 32G of memory. MOST IMPORTANT: had terrific assistance from STAV, one of the floor sales associates. Again, thanks for your assistance Stav!!