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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.1
(2919 reviews)
Sam W
April 24, 2026
5 out of 5
Had pleasant and professional service from Shane. Helped us receive credit snd replacement washer and dryer in professional and pleasant services. Was patient and explained processes and helped with pricing.
anna m
April 23, 2026
1 out of 5
The manager Jasiel was very rude and does not have good customer service at all
Response from Best Buy
April 23, 2026
Hello, Anna, We know that having a rude manager at the Aurora, IL Best Buy location can be very difficult. We would like to chat with you to investigate this concern further if you would like to reach out to us on any of our social media profiles below with Review 145043. Facebook (https://bby.me/dcypKK) X (https://bby.me/rFwtAT) Instagram (https://bby.me/atfO6Y)
mepollard1
April 14, 2026
5 out of 5
Needed to get a new laptop last minute. Found a wide range of prices for any budget. Settled on a nice mid-point Dell with 32G of memory. MOST IMPORTANT: had terrific assistance from STAV, one of the floor sales associates. Again, thanks for your assistance Stav!!
Sugianto J
April 13, 2026
5 out of 5
One of the few Best Buy that still exist. They do have good deals from time to time. Just need to keep checking

About Best Buy Aurora

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