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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2942 reviews)
Dane
June 10, 2026
1 out of 5
Went in to buy a pair of ray bans and scooter so over $1000 worth of product and when i was checking out the manager took the ray bans out of my cart and gave them to another customer because they failed to see them or help them for 20+ mins and apparently that’s what they were looking for. I would not recommend this store to my worst enemy. Please do yourself a favor and give anyone or any other location your business. The staff has no clue how to properly handle customers nor conflict resolution. The only thing this store managed to do was anger two customers in one night And loose out on business. I wish i got the workers name to further report this matter but i swiftly left when they took the product i picked out of my cart for someone else. Seriously if you can’t handle customers guess what you shouldn’t be in the customer service industry. Seriously Best Buy do better and get better employees. I only wish they didn’t do this 15 mins before close because now i can’t get anything anywhere because everything is closed and i work…
Elaine G
June 01, 2026
5 out of 5
Eddie was great!!! Was amazing so kind and patient
Sebastian N
May 29, 2026
5 out of 5
Alex gave me all the information I needed to purchase a prebuilt PC. He was professional, incredibly knowledgeable, and helped me to find a deal for the best parts per price.
Sanjeev A
May 28, 2026
5 out of 5
Mathew is the Awsum supper helping