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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.1
(2932 reviews)
GOKU
May 17, 2026
1 out of 5
compre una tarjeta de App Store pero no es valido entiendo que los trabajadores de ahí no tienen la culpa de nada pero.. nos dijeron que no pueden hacer nada ni regresar el dinero … uno trabaja para ganar dinero
Ivan P
May 16, 2026
5 out of 5
I had a great experience at this Best Buy location thanks to Aisha! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to answer all my questions and made sure I found exactly what I needed without feeling rushed. Customer service like this is hard to find these days. Thank you, Aisha, for going above and beyond.
ECLIPSE S
May 11, 2026
5 out of 5
Great place for electronics etc can’t find what you’re looking for just ask an employee, they’ll help you.
S 9
May 07, 2026
1 out of 5
Came in to buy an item and was pested by multiple employees in the same spot while with my gf (over 4 times) this made my gf very uncomfortable, an employee who was pushy with a flyer insisted on giving it to her despite her disinterest and me telling him no. Your staff made her genuinely uncomfortable Amazon is dominating everything and they need employees to make it look like a functioning store when in reality best buy is in its best form of deterioration. I made this comment at the register just small talk with my gf I guess this hurt the ego of the big bald guy who said "hello" to me. I didn't answer him because I dont like making small talk with weirdos who stare at my gf (who was with me at the time) This comment about best buy having to kneel before Amazon must've really struck a nerve with this guy because he denied me service. Lol I then purchased the item on Amazon for $6 less and moved on with my day. Boy I can't wait for best buy to go out of business. By the looks of the empty store, full shelves, and employees buzzing around like flies I'd say this place has 6 years left before bankruptcy. Long live Amazon theyll get my business. I'll help best buy go out of business by giving Amazon all of my hard earned dollars oh and btw I get my package at 4am on my doorstep. No need to drive to best buy to look at underpaid weirdos who overprice their merchandise But hey, deny me service! That $20 an hour with no overtime depends on it!!
Response from Best Buy
May 07, 2026
Good Afternoon. Thank you for leaving a Google Review. We fully understand the desire for friendly and professional assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #149869" for reference. You can find us here: Twitter(X): https://bby.me/N1GQdQ Facebook: https://bby.me/IGR9Ms Instagram: https://bby.me/OSbMBZ

About Best Buy Aurora

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