Best Buy Aurora

Extremely disappointing experience with a representative named Eddie at the Best Buy on E. New York Street in Aurora. Eddie was rude and dismissive from the beginning. My boyfriend came in looking for a phone case and screen protector for his phone. Eddie didn't ask what color or style he preferred or show him the available options. Instead, he simply grabbed a glitter case and handed it to him. My boyfriend questioned Eddie "what is this? Why are you handing me a glitter case?" and said "are you trying to profile me or something?". Eddie laughed and responded, "No judgments." and handed him another case. Keep in mind I was not physically there with him so he can't confuse the situation as if the case was for me but I was on the phone with my boyfriend and heard the whole situation. That comment was inappropriate and offensive. The issue isn't that a man can't choose a glitter case. It's the fact that Eddie selected it without asking about his preferences and then responded with "No judgments" when questioned about whether he was profiling him. Because Eddie was dismissive from the very beginning and that type of interaction can come across as stereotyping. In the customer service industry you are to ask what the customer wants NOT assume what they want. The interaction became even more frustrating when it came to the screen protector. Eddie asked him, "Was the phone bought here?" My boyfriend responded, "What does that have to do with anything?" Eddie then said, "Well, if the phone wasn't bought here, then I can't help you." My boyfriend never told Eddie that the phone wasn't purchased at Best Buy. Eddie introduced that assumption into the conversation himself. Boyfriend immediately addressed this situation with a manager Jassiel listened to the complaint, acknowledged that the interaction was odd and stated that this was not how customers should be treated and mentioned that Eddie is a third party vendor. Regardless of that he is representing the store but working there. My boyfriend has always went to best buy for his phones to a preferred location but due to the time he didn't think he would make it to his preferred location and hesitated to walk into this location but did anyways. Never again will we ever shop there. Whether it was stereotyping, or if it was a racial situation this type of behavior will not go unnoticed!!! I will be escalating my concerns regarding Eddie's conduct to Best Buy management, corporate and the third-party company that employs him. Customers deserve professional, respectful service without being left wondering whether they were stereotyped or profiled. This is completely unacceptable.

Good place nice work nice clean nice customer service good service

Jay helped me & was very helpful eased all of my concerns & made sure that I understood all of my options 😀 handsome down the best experience I have ever had @ any best buy 💯

Today I did business with an employee named Jay who did an amazing job helping my mother and I. I was able to get everything I needed. Even while I window shopped some items in the store. He was able to answer every question and was very accommodating. Jay has a great personality and can't wait to do business with him in the future. Thank you for your service Jay!!!!!