Best Buy Aurora

Cody- staff member helped my daughter & did a great job! Management, other staff and mgr.Rino failed to return an electronic item that was purchased as cash with a debit card where a pin was provided. He, the manager, violated the law and refused to return cash to me, stating they just put everything back on the card. They all had a party with stealing my cash. I will be reporting this incident and strongly encourage Best Buy to hire managers that follow the law and don't discriminate against customers. I wouldn't recommend this store to anyone

Best Buy is as expected these days. It's always severely understaffed, so unless you know exactly what you want and where to find it, you might be here a while. Finding or getting the attention of a sales associate is daunting. Come on guys, ABC!!

I went to buy a Chromebook to have an extra piece of tech for my writing (I’m an author) and Deshon went above and beyond with helping me and trying to find the correct laptop for me. He was amazing, and I will be coming to this location again :) thanks, Best Buy!

I purchased a screen protector last year (& many more years before in the past) with the promise of lifetime warranty installations (for which I paid the required amount). Now, I’m being told that the policy has supposedly changed, and I am expected to pay every time I need it installed. This is absolutely outrageous & makes no sense. To make matters worse, the policy I found online directly contradicts what I’m being told. The 'Geek Squad' representative refused to show me any documentation to back up his claims, insisting I take his word for it instead of addressing the discrepancy between what he said and the official policy posted on their website. How is this acceptable?