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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.2
(2695 reviews)
Peiting L
November 23, 2024
5 out of 5
This is by far the best Best Buy I have been to. I wish I lived in this area so I could come to this Best Buy more often, but unfortunately I don’t. Yesterday I walked in with my old mouse and was looking to recycle it to get the 20% coupon toward Logitech products. Alex was not quite familiar with the promotions at first but was able to quickly locate them for me with the help of other employees. I bought a new keyboard and mouse using the coupon. It was a great deal! Shout outs to Alex and the girl at the front; sorry I didn’t get a chance to look at her name tag. I wish the Best Buy in my area could offer the same high quality of service like this one does.
Msricela F
November 21, 2024
5 out of 5
Me encanta muy bonito y limpio byen precio
DJ J
November 20, 2024
1 out of 5
I am very disappointed with the service provide at this store I am an appointment with the Geek squad setup by Apple and that’s wasn’t a good experience at all I was told multiple different answers to questions I asked then the service advisor spent about 5 minutes with me and rushed me on he made time to ask me to sign some paperwork work so that they will get billed correctly that’s a joke and then I had another question and the person who was working with me called for a MOD manger on duty the General Manager was right there Todd Miller and didn’t bother to help out I will never visit this store again I normally hear bad things about this particular store but since I moved in the area I decided to try it out I will drive all the way to the Bloomingdale store where you are treated fairly I got the look as if my skin color was a contributing factor to why the General Manager decided not to help me well guess what Best Buy people of color shops there also
Response from Best Buy
November 21, 2024
Hello, DJ, Your feedback on Google my Business is appreciated. Not having that friendly Geek Squad customer service is frustrating. We would like to hear about that local store experience, here at the corporate office. Feel free to reach out through social media with the links provided. Please mention "Google Review 64451766" when you are reaching out. Provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Jay
November 19, 2024
5 out of 5
Nice location.

About Best Buy Aurora

bestbuy.com