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Best Buy Aurora
Services Offered
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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2736 reviews)
Andrew R
February 06, 2025
5 out of 5
I like their store and computers and tablets phones and video games your place is cool
Maria N
February 05, 2025
4 out of 5
Has a good variety of dishwashers.
Rob R
February 05, 2025
1 out of 5
Do not buy refrigerator from Best Buy. They farm out the so called "installers" and they do not know what they are doing. I'm not even sure what company they were with?
I had to reorder with new installers and need to wait a week to have it redelivered on my day off.
My son let them in, I was 6 min away and told them I'd be there within 10 min and they wouldn't wait.
They had me wait and block time for 4-hour arrival window but they wouldn't wait 10 minutes for me after I spent close to $4,000!!
Ridiculous and absurd, find a better place for appliances. Unfortunately, I may cancel this order and do the same.
Response from Best Buy
February 05, 2025
Rob,
Thank you for the review. I can understand your frustration with your recent delivery/install experience. We always want to make sure we have a seamless delivery experience for all our customers. I'm disappointed to learn this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64780152.
Regards,
^Kristy
Rosalina R
January 22, 2025
1 out of 5
Worst customer service ever. I had bought a dishwasher machine and they had offered me the credit card which came with two gifts through a promotion. I had to go back to the store because they wrote down the wrong delivery address. The girl who helped me, instead of changing the address she returned my purchase and redid the purchase which then lead to a different balance. The gift card was supposed to be free with no charge but they charged me anyways. When I saw my statement I talked with the manager asking them why they charged me for the cards when they told me it was a promotion. They removed one amount and they told the rest would have to wait 5-7 business days. It's been a month and they haven't answered or returned my money. The worst customer service from the first lady who messed up the order and the worst manager dealing with this problem is named Jared minor. THEY DONT CARE FOR THE CUSTOMER! I NEED A DIFFERENT SUPERVISOR TO FIX THIS IMMEDIATELY.
Response from Best Buy
January 22, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand being charged for promotional items you were expecting to be free and not getting the refund, isn't ideal. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the Customer Service Pin Number from the purchase receipt. Please also refer to your "Google review 64717130" in your message to us.
Sincerely,
^Melissa