Best Buy Bloomingdale

Great Geek Squad 🤓

Worst experience ever. Ordered a washing machine to have veen delivered during a 12 hour window on 4/1. The unit was crushed as they took it out of the box. I refused to accept the unit. They rescheduled delivery and install for 4/4 during a 12 hour delivery window. They did not bring the unit at all. I talked to Ferran, customer service supervisor, who basically said that they can reschedule again for 4/7, again during a 12 hour delivery window. They said they can not deliver same day even though they messed up and wasted my time. They would rather further inconvenience a paying customer than inconvenience a delivery service. These are all 3rd parties and no one from actual best buy. I tried to call the local store, which I thought I ordered from, but they said that there is no direct number to any staff at the store. They said they resolved my issue, but in fact they resolved a delivery issue by rescheduling 2x. They did not resolve the issue of inconvenience to a customer. Instead, they just further inconvenienced a customer. I will also be writing a formal letter to corporate with my grievance. This is absolutely unacceptable and expect much more from a long standing company such as Best Buy. I need someone, preferably someone who actually can make a decision, to reach out to me. Hopefully someone reads this and actually listens to a customer and truly resolves the issue.

Jen of the Geek Squad was fantastic by providing most patient and very knowledgeable service which gave me the confidence to buy a laptop computer at a great value!

This Bestbuy is one of the best as soon as I walked in i was greeted and recieved help right away. Yesterday I walked in and same 5 start service was given employees name Irfan and Sky were so hlepful in sorting out my exchange of the product I have purchased and was not working and they quickly got me what I needed and sorted out my even exchange. Thankyou Bestbuy for your fast and excellent service.