Save yourself the hassle and don’t come here if you’re looking for a new phone. The salespeople here only care about making a buck instead of getting the best plan for you and making it an easy process. I came here to purchase a new phone and get put on a new line. I was told I couldn’t switch my number over or add insurance there and had to do so at AT&T. Now I’m at AT&T finding out that Best Buy gave me an entirely new number on a new plan when I could’ve stayed on my original plan and saved money as well as switched my number over and been done with it. Now I’m being charged more, I have to ship my new phone back and start from scratch. My family and I will NEVER be back. DO NOT COME HERE.
Response from Best Buy
August 14, 2026
Hello,
Thank you for sharing your feedback with us. When getting a new mobile account, we understand it can be easier to keep your phone number to avoid updating everything with a new number. Finding out that this should have been able to be done at the store though, wouldn't be welcome news. We'd like to look into this with you further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/8gqKgb), Twitter/X (https://bby.me/MhUqOH), or Instagram (https://bby.me/bgav9R), and refer to your "Google review #203300".
I stopped by to do some computer shopping. It's been a while since I've been inside of a Best Buy. The layout hasn't changed at all, though the merchandise assortment has been updated in an attempt to stay relevant. It's got to be tough these days.
Anyway. The prices around the store weren't bad, and selection was good overall. I was swarmed by sales staff, and I lost track of how many times I had to say, "I'm just looking, thanks." At least nobody hovered after that.
I didn't find the bargain I was hoping for, so I left empty-handed, so I can't comment on their after-sale service.
We ordered a dishwasher online, and it was ready for pickup within just a few minutes. Great service and a very quick curbside pickup! We only waited about 4 minutes after notifying them that we had arrived. Excellent and efficient service!.
I purchased an Apple Watch series 11 and AirPods 4. Great experience. They took a trade in for my old Apple Watch. Geek Squad helped setup everything right away. Prices were good - Better than an Apple Store.