Best Buy Bloomingdale

I purchased a pc form there great customer service and products would recommend to a friend pc worked great and its easy to set up

Very Disappointing Experience I had a terrible experience with this Best Buy location regarding a product I purchased. They were extremely eager to sell the item, but when it came to delivering it on time, they completely failed. They first called to reschedule my delivery, and I agreed. But then, just one day before the new delivery date, they called again saying they needed to reschedule once more. Because of these repeated delays, I had to miss work on two days, including Saturday, as I was waiting to receive the product. This caused a lot of inconvenience and frustration. They also push their credit card and cashback offers very aggressively, but none of that matters if they can’t deliver items as promised. If you don’t mind constant delivery rescheduling, then it might be fine—but if timely delivery is important to you, I would strongly advise being careful with their offers and promises.

I’ve purchased several products from this location over time, from iPhones to MacBook Pros, and the experience has always been great. The staff is professional, helpful, and accommodating, making the whole process straightforward whether I’m upgrading a device or picking up something new. A consistently reliable store.

I had one of the worst retail experiences I have ever had at the Best Buy in Bloomingdale, IL. I purchased an Amazon Fire TV Stick 4K Max that was advertised on sale. At checkout, the sale price was not applied. Even worse, the POS system told me the first transaction did not go through and asked me to run my card again. Thinking it was an issue with my card, I used my debit card the second time, and the purchase went through. Once I walked outside and reviewed my receipt, I realized I had been charged the full price instead of the sale price. I immediately returned to the store to fix the issue. Instead of helping, the front attendant, Keanu, gaslit me and insisted that I “must have grabbed the wrong item,” claiming customers move items around. I said I would check the shelf myself, and his dismissive response was, “Go ahead.” On the way, my relative—who purchased the same item earlier at the correct sale price—showed me his receipt. The SKU numbers matched. When we returned to the front attendant, he told us to stand in line with all other customers and speak to the cash register attendant. We waited behind six customers to explain the situation again. When we finally reached the cashier, I asked if anything could be done to compensate for the system error and the time we wasted returning on Black Friday. She said there was nothing she could do, so I asked to speak to a manager. After waiting 25 minutes, we talked to Susan Martinez, the Front End Supervisor (not a Manager). Again, I was told we purchased the “wrong” product until my relative physically showed her the matching SKU numbers. Only then did she acknowledge it was the same item. We were told the only option was a refund of the overcharge, which would take 1–2 days to be credited to my account. This entire situation was careless, unprofessional, and completely avoidable. If I had not caught the mistake on my receipt before leaving the store, I would have been overcharged. I wonder how many other customers didn't notice they were charged incorrectly, which could lead to Class Action Lawsuits. Experiences like this are precisely why customers prefer online shopping. Online, you can verify the item, confirm the price, and review the total before paying. These brick-and-mortar stores need to adopt the same level of accuracy and transparency to keep customers. I will not be shopping at this location again. So sad, because I have bought so many items there, like Kitchen Appliances, iPads, TVs, and Monitors.