I stopped by to do some computer shopping. It's been a while since I've been inside of a Best Buy. The layout hasn't changed at all, though the merchandise assortment has been updated in an attempt to stay relevant. It's got to be tough these days.
Anyway. The prices around the store weren't bad, and selection was good overall. I was swarmed by sales staff, and I lost track of how many times I had to say, "I'm just looking, thanks." At least nobody hovered after that.
I didn't find the bargain I was hoping for, so I left empty-handed, so I can't comment on their after-sale service.
We ordered a dishwasher online, and it was ready for pickup within just a few minutes. Great service and a very quick curbside pickup! We only waited about 4 minutes after notifying them that we had arrived. Excellent and efficient service!.
I purchased an Apple Watch series 11 and AirPods 4. Great experience. They took a trade in for my old Apple Watch. Geek Squad helped setup everything right away. Prices were good - Better than an Apple Store.
WARNING ‼️
Do not purchase a pc or anything else expensive online from best buy!
I purchased and leased a pc on best buy.com in March 2026 from progressive leasing.
About 2 months ago something was not working right with my new pc. It wasn’t turning on, just had a flashing white light on the power button. So I took it first repair at MicroCenter. They said the ram was defective, so they replaced the ram. My pc was working fine when I brought home. It worked fine for 2 weeks and the same exact issue came back. I called progressive leasing about how I could return this pc, I am not happy with it, and I don’t want to keep it. Progressive leasing said to take back to Best Buy and they will handle the rest.
Took to Best Buy and was told that because I purchased on THEIR WEBSITE, they could not take it back. DO NOT BUY ON LINE, Besy Buy does not stand buy their products sold in their store. You have been warned!
Response from Best Buy
July 21, 2026
Hello, thank you for taking the time to leave us a review. New PCs are supposed to be a fun time. Can you please reach out to us on Facebook (https://bby.me/fFmAEf), Twitter/X (https://bby.me/PLkuHk), or Instagram (https://bby.me/yKX1y7) with more information about your experience? Please begin your message with "This is regarding my Google Review #191117".