Best Buy Bloomingdale

It's gud when we have a best buy card

In the market for something for the kitchen. Walked in, sales person came over and told him what we were looking for. Showed us different brands. He answered all our questions and we negotiated our purchase. Used Costco saying that we will go there and not pay for installation or removal. Agreed and deal was made. Delivery in next 4 days.

I purchased the Ecobee Smart Thermostat Premium, which includes the Power Extender Kit designed for homes without a C-wire. Before making the purchase, I specifically contacted Best Buy’s installation team and explained that my HVAC system does not have a C-wire. I asked whether their installers would install the thermostat using the included Power Extender Kit. I was told yes, as long as I purchased the installation service. To be certain, I also asked an associate at the Best Buy store the exact same question before buying the thermostat. They confirmed that the included kit was intended for this situation and assured me the installation would not be an issue. On the day of the appointment, the installer informed me that they do not install the Power Extender Kit because it requires work inside the HVAC control board. I was told their policy had changed, even though both the phone representative and the in-store associate had confirmed the opposite before my purchase. The installation refund was expected since the service was never performed. However, the larger issue is the inaccurate information provided before the sale. Customers rely on the advice given by Best Buy employees when making purchasing decisions, especially for technical products like smart thermostats. My purpose in writing this review is to help other customers avoid the same experience. If your home does not have a C-wire and you plan to rely on Best Buy’s installation service, verify their current installation policy very carefully. Based on my experience, you may be sold a product and an installation service that their installers ultimately will not perform.

Nice and great customer