Best Buy Bloomingdale

Bought the new meta virtual headset and they didn't have the one on display for $499 and charged me $599 and didn't even have that on display but the grandkids wanted it so I had to get it not happy I should have only been charged $499 And that one did not come with the free Batman game

If I could split my score I'd give the young man, Arvan maybe?, who helped us with our purchase 5-stars. He was patient and helpful. After him it went downhill. One of the items we purchased was a all in one computer from the display (no box). They packed it bubble wrap and got home and found there was no power cord. So we tried calling the store to make sure they had there and ready for us before we drove all the way back. OMG...there phone system is AWFUL. It's all AI and doesn't work. When I finally got it to send me to a "person" the phone just rang and rang. We ended up having three phones going trying to get a person because it was getting late. When someone finally picked up I thought it was a nice man and clearly a store manager or Geek Squad leader. He said no problem come back in the store we have all sorts of power cords, we'll give you one. We arrived at the store - which was pretty dead - yet two people were waiting at the tech counter where they had packed up our cord. Of course, we were annoyed having to wait just to get the cord. I figure the way the guy on the phone spoke that this was easy and quick. So we went to ask in the computer area hoping the young man could help us. NO ONE was around. Finally, another young man tried to help and got someone from the Geek Squad. That Geek Squad guy was clearly confused, though they had just packed this up at this rather slow store an hour ago. Anyway, he couldn't find it and there weren't cords they could give us. And they told us that the person who picks up the phone is just some "random person" NOT SOMEONE FROM THE STORE. INSANE!!!!! So new nice young man is trying to help. Store manager seems to be standing at his stand not acknowleding us or apologizing. The young man and us are trying to find if the cord is still plugged in by the display. He's talking on his mic to the manager about getting a cord and seemingly getting nowhere. He goes back to Geek Squad and a comes out with a guy who says he packed it up and wrapped it and included the cord. Now I feel myself getting a little red and I'm fumbling saying oh...maybe I missed it...maybe it's in the car. We go out to look no cord anywhere. Now it's pouring out and were looking in the parking lot. We remember that they put it in cart, so nice young man is going through the carts (manager is just ignoring it - in this very slow store). I'm out in the rain looking again. Back in the store my husband says the manager finally says he has nice young man going back to the Geek Squad to look for the plug where they packed up the computer. Nice young man comes back with it. Manager doesn't say a word. So other guy who was so adamant that he packed it up apparently didn't. Anyway the gripe here is mainly that the AI system is a nightmare and even worse the person answering is NOT at the store that you called and the manager in Bloomingdale was not very concerned about his customers.

Great Geek Squad 🤓

Worst experience ever. Ordered a washing machine to have veen delivered during a 12 hour window on 4/1. The unit was crushed as they took it out of the box. I refused to accept the unit. They rescheduled delivery and install for 4/4 during a 12 hour delivery window. They did not bring the unit at all. I talked to Ferran, customer service supervisor, who basically said that they can reschedule again for 4/7, again during a 12 hour delivery window. They said they can not deliver same day even though they messed up and wasted my time. They would rather further inconvenience a paying customer than inconvenience a delivery service. These are all 3rd parties and no one from actual best buy. I tried to call the local store, which I thought I ordered from, but they said that there is no direct number to any staff at the store. They said they resolved my issue, but in fact they resolved a delivery issue by rescheduling 2x. They did not resolve the issue of inconvenience to a customer. Instead, they just further inconvenienced a customer. I will also be writing a formal letter to corporate with my grievance. This is absolutely unacceptable and expect much more from a long standing company such as Best Buy. I need someone, preferably someone who actually can make a decision, to reach out to me. Hopefully someone reads this and actually listens to a customer and truly resolves the issue.