Best Buy needs to work on how reward certificates are used. You should be able to use partial amounts of certificates. The reward isn't a coupon.
Response from Best Buy
October 30, 2026
Hi, Wendy,
Thank you for reaching out and sharing your experience. We understand how it feels when you want to purchase something that has a lesser value than your certificate. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/PkOpy8)
Twitter/X (https://bby.me/OcHJP7)
Instagram (https://bby.me/wwh65M)
Please mention your Google review #245957, so we can review this further with you.
Dinorah C
October 29, 2026
A tall man named, Christopher was over by the subwoofers/flat screens was so helpful!
I quickly wanted to get in and out of the store, the greeters sent me over to him for his help on finding a certain subwoofer I needed for a family member, I approached the counter and showed him the picture of the subwoofers I needed and right away within less than 5 mins he went to the back and found it for me and had me check out right there and then at the department instead of sending me over to the front, offered the protection on the product and then offered if I needed assistance to have it carried it out of my car.
He told me to just pull my car up to the front and he would be right over. I personally had great customer service with him and would definitely recommend him for assistance again. It wasn’t much of an encounter but we don’t find that kind of customer service anymore and I really appreciated it!
This location is a complete scam and sold me a PC that was slow from the start. I can't even run basic games on it. It has only been a few months. I will be charging back my credit card on the purchase for how severely I was scammed by this location's PC salesman in April.