Best Buy Bloomington

I stopped in today to look at computers and monitors for 2 of my kids and we looked around for 20 minutes and not 1 person asked us if we needed help. There was a group of 4 associates standing in the computer area talking and not trying to help anyone. On our way out we passed the same group chatting and no interaction from the associates still. Only greeting we got was the security guard at the entrance. I tried calling to talk with a manager but that’s impossible because no one ever picked up the phone and it eventually just disconnected. Probably won’t be going back there anytime soon.

I made a purchase on their website and chose the in-store option. When I arrived, there were no signage or instructions on where to go or how to initiate the process of picking up my order. I walked around looking to speak with an associate. There were hardly any employees around and after finally finding one after 5 minutes of wandering, she told me she did know where I should go and I could find out more information at the customer service center. Well, off I go to get some quality info I guess which led to me standing in line for ten minutes. When I got to finally ask where my order was and how to retrieve it, the guy pointed towards the check out aisle and said that someone should be there to assist me. I walked up there and found a sign with a QR Code for me to scan. Took out my phone, scanned the code, followed the prompts, and waited for what seemed like an eternity for somebody to hand me my purchase. Then finally, a young man walked behind the counter and asked how he could help me, but before I could reply he was loudly greeting some friends of his that just walked into the store. After, chatting with them for a few minutes he came back over and asked me again how he could assist me. I was clearly irritated by then and he could see the agitation on my face. My purchase was sitting on a self a few feet away from where I was standing. He scanned my order, handed it to me and said “have a good day”. That was a complete waste of my time and I will not be ordering anything from that store again.

Service was good. Had what I needed

Wonderful place to shop and sales people very nice and helpful.