Best Buy Warehouse Bolingbrook

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

No overnight parking, checking in only at appt time no early, extremely truck unfriendly place don’t waste time trying to talk just deliver and leave.

Came 5am for 8 am appointment have to wait until 7:30. Empty in 1 hour

Slow service, was sent to another warehouse that was a parking lot over, just a long process for something that was supposed to be convenient.