Best Buy Bolingbrook

I love Best Buy, and the employees are great. But when there is a problem that was caused by some mix up on their end, and a manager is promised to call within 2 to 4 hours, crickets. I'm going on 6 days of no call back. I even went into one of the stores and still nothing. My computer is going on non functional and I can't get a call back. Highly unacceptable.

employees there aren’t helpful at all they can talk amongst each other but can’t help customers they rather be on their phones instead literally waited 30 minutes for help and never came…poor service

If I could give 0 stars I would. I purchased a HP OmniBook X Flip on 7/31/26 and it stopped working on 9/14/26. I purchased Geek Squad protection and contacted them regarding the issue. They tried troubleshooting the issue to no avail. They made me a physical appointment at this racist location. Arrived on 9/17/26 on time at 8:20 P M. and yet I had to wait 15 mins leaving 25 mins before the store closed. The racist Geek Squad guy never apologized. He never touched my computer to troubleshoot the issue. He told me they had to send my computer out which could take 3 weeks. I explained I was that I needed to work and how this was an inconvenience. I inquired about a loaner due to my inability to work. I also explained that over the phone I was informed coming in person would resolve the issue. He expressed no empathy. I showed him policy per Geek Squad protection regarding replacement and informed him that I contacted HP who indicated it was a hardware issue and had I bought it directly from them, they would have traded the computer for another one. This guy ignored me. Then I approached the attached store lead who was also racist and explained my issue. She brushed me off and said the store was closing. Shen then called the police on me and filed a trespassing citation. So here I am still out of $900 and unable to work due Best Buy selling me a defected computer and not wanting to take accountability. This is poor customer service and racism at its finest. I will never support this franchise EVER again and I advise other African Americans to never step foot at this location. I await a response from corporate. Update as of 9/22/26- I followed up per the owners request below and I am still getting the run around. Best buy is blaming HP and vice versa. NO RESOLUTION. My experience at the store was also disregarded.

Be careful don’t buy don’t buy don’t buy don’t buy This my laptop with even some touch it Bad customer service bad everything If no one contact with me in 24 hours i will post it in TikTok with paying ads to let everyone see it