Best Buy Bolingbrook

Absolutely unacceptable to be offering a first available appointment for support on a major appliance that is down 2 weeks out and still under a BB paid for extended warranty. The inability to call the store directly in any way shape or form is absolutely maddening. Every single phone number points offshore and the support is so useless and rude (last call reference number is: 503198184). We’ve purchased fridges, washers, dryers, TVs, computers, Apple Watches, oura rings you name it and of course have a Best Buy credit card. I’ve had it, we won’t purchase another thing from Best Buy and the credit card is canceled.

Too much upselling that made it too hard to understand. Pick if you want me to buy the membership or open a credit card. Combining the two perks got confusing and I did none. I almost didn't even buy the electronic I was so frustrated. Also, don't ask me every 10 seconds how 'so are you gonna buy this?' when I'm still asking questions about the product.

I came here to check out car stereos with my son. Store was empty. Sales man sent me to back right corners but didn't see any. Found another sales man after wandering around empty store and he said they don't sell them at this store but at the Best Buy on 75th & Lemont in Downers Grove, or Joliet store. I was shocked store was empty and clerk told me it's like that often and people usually only come in to look at electronics before making purchases online elsewhere. 🤨 Wow! Maybe things need to be added back to the stores that people may not get elsewhere online like car stereos.

Bolingbrook location had great service formu tv. Put it into my trunk. Niles location great for proper open box item replacing crap item I got at Roosevelt location--though Roosevelt is usually decent (at least the Verizon dudes are).