Best Buy Kankakee

I purchased a new GoTrax scooter online from Best Buy on 5/20/25 for my son’s upcoming birthday present. The scooter isn’t working. I immediately notified GoTrax on 5/27/25 because that’s what the box says to do. GoTrax support hasn’t been responding to help with an exchange. I went to Best Buy today (6/5/25) to return it, but Best Buy said it’s not within the 15 day return window. Today is day 16. I followed the directions by contacting GoTrax first, and this was done within the first week. I now have a defective scooter.

Geek Squad people are great!

⭐⭐⭐⭐⭐ I had an absolutely outstanding experience with Kyle at Best Buy that I can't stop raving about! After mistakenly opening an email that unleashed a frightening virus on my laptop, I was panicking and feeling completely overwhelmed. Enter Kyle, a Geek Squad superhero in my moment of need. From the moment I approached him, Kyle's calming presence put me at ease. His knowledge and professionalism were immediately apparent as he guided me through the chaos. He took the time to explain everything in detail, ensuring that I understood the situation without adding to my anxiety. Kyle not only resolved the issue but also recommended a virus protection plan that has given me peace of mind moving forward. His caring nature and genuine desire to help were clear throughout our interaction, making it more than just a service—he treated me like a valued customer and person. Thanks to Kyle, I’m now a loyal advocate for Best Buy! I can't recommend them enough, especially if you have someone as amazing as Kyle on your side. If you need help with tech issues, run—don't walk—to Best Buy and ask for Kyle. You won't be disappointed! Thank you, Kyle, for your exceptional support!

They sell cheap prebuilts with inflated prices and then two days later you go back in to see the geek squad because what they sold you is garbage. Go to micro center or anywhere else to save yourself time, money, and exhaustion with dealing with Best Buy.