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Services Offered
Geek Squad Services
Apple Shop
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Car & GPS Installation Services
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Google Home Experience
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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1517 reviews)
Luciana L
October 24, 2026
2 out of 5
I've always had high marks for best buy but my latest visit left much to be desired. Less than knowledgeable sales person who regretfully has made me travel there for a second time (3 hour round trip). Not only is our education system failing, but our sales training is filling far short of acceptable. Very discouraging!!!
J B
October 17, 2026
5 out of 5
Excellent costumer service
Riley L
October 14, 2026
2 out of 5
Not very knowledgeable or helpful, couldn't help me pick out a wifi router. Why would I want to buy from you if you don't know what you're selling. Everyone was friendly enough though.
Response from Best Buy
October 14, 2026
Hello, Riley,
When shopping with us, we understand how important it is to have support that is knowledgeable, and knows how to help you select the right product. Without that assistance, we can completely understand why you would feel this way.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/RnfHsJ)
Twitter/X ( https://bby.me/7240H2)
Instagram ( https://bby.me/GX46Pm)
Please be sure to mention your review, #238100.
Jim W
October 13, 2026
4 out of 5
The service was ok
Response from Best Buy
October 14, 2026
Thank you for reaching out to share your experience. We intend to provide a high quality level of customer service for all of our customers looking for resolutions available here at Best Buy. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/okfmYg)
Twitter/X (https://bby.me/1fKz0b)
Instagram (https://bby.me/y9rYN3)
Please mention your review #237933, so we can document your experience and/or if you have any questions.