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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1469 reviews)
Justin K
March 19, 2026
1 out of 5
Came in tonight for surround sound and a couple switch 2 accessories. Went and got the accessories and headed towards tv department. Stood there for 5 minutes waiving my hands back and forth while all the employees were standing around talking to each other. Finally got someone's attention and he said he would have someone with us shortly while he continued to talk to another female for 2 more minutes without telling anyone we needed assistance. We set down the switch accessories and went across the street to target.
Louis Y
March 13, 2026
1 out of 5
Dominique Watson the store manager has some real issues she needs to deal with because it affects her treatment of others. I lost my tv in a sudden surge thanks to the tornado that recently hit and I had gsp on it. It took me forever to get a credit and now she tried to block the transaction for the new tv because I was using my partners card with her permission. I even had text shown with her number that matches on file and I’ve picked up several orders with me as the pickup person. Now I get being suspicious of fraud but I know these workers well and also I had to order the tv for a week out so even if they did suspect that my partner could easily cancel the tv order so she has no idea what she’s doing or how to treat people.
Response from Best Buy
March 14, 2026
Hey there.
We always want to provide a smooth and easy warranty experience. If you still need some help, please reach out to us on social media. Be sure to include your review number, 129033, in your private message. We look forward to your reply.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Alex L
March 11, 2026
5 out of 5
Buena atención por parte del personal
Bobb S
March 04, 2026
5 out of 5
Micheal installed a 2din Sony stereo in my F250 at the Kankakee store. Did a great job.