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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1395 reviews)
Mark M
March 20, 2025
5 out of 5
Great service! I ordered a tv and bracket online, they e-mailed me that it was ready.
I went to the store and decided to talk to a store rep by the tvs section. He was so helpful at suggesting what I needed to do to set up everything for my tv. Picked up my order and some extra stuff, it worked out perfectly. Would highly recommend them and buy from them again!
TiTi D
March 17, 2025
5 out of 5
An associate asked, "may I help with anything?" The young lady was very helpful. She was able to retrieve my item, and I was on my way. Very helpful.
Erik V
March 12, 2025
1 out of 5
Absolutely Disastrous Car Remote Starter Installation Experience
"I'm incredibly disappointed with my experience at Best Buy. I spent over $400 on a car remote starter and the recommended installation kit, specifically for my Volkswagen. I scheduled an installation appointment, took time off work, and arrived only to be told the technician had called off, a call before arriving to appointment would have been nice.
Fine, things happen. So, I rescheduled, again taking time off work. This time, I was told they couldn't complete the installation because Volkswagens and Audis require two key fobs, something that should have been explained during the initial purchase.
To summarize: Two wasted days off work, three weeks of waiting, and absolutely no installation. While I was able to return the merchandise for a refund, I can't get back the time or the immense frustration this whole ordeal caused. It's clear there's a serious lack of communication and expertise in their installation department, especially regarding specific vehicle requirements. I will never waste my time or money at Best Buy again for installations. This was a complete and utter failure."
Response from Best Buy
March 12, 2025
Hi, Erik,
I am truly saddened to hear of what you've experiences when attempting to get a remote start installation. Please know that this is not what we want for our customers and would like to investigate this further. Please send a private message that includes your full name, phone number, email address, and appointment information to one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, be sure to mention that this is in response to Google Review 64919184.
Sincerely,
^Tina
Jeremy S
March 03, 2025
5 out of 5
Jody, Jordan, and Carlos were all incredibly helpful when my girlfriend and I were looking into getting our own internet! Will come again