Geek Squad never answers the phone. They leave you a message but no way to get in touch with them.
Response from Best Buy
July 26, 2026
Hello,
Thank you for your review. It can be frustrating when you aren't able to get a hold of the team you need, so we understand your frustration. If you need assistance or want to formally document your review, please send a private message on social media. Please include Google Review 193673 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Derrick is the best!! Above and beyond and super knowledgeable. Thank you :)
Bought a $2000 tv from them. The backlight went out after 3 weeks. They won’t exchange the tv. They don’t stand by their products.
Edit: I contacted them through the social media links, they told me the same thing the manager told me...they wont stand by their product.
Response from Best Buy
July 14, 2026
Hello, David,
Thank you for reaching out to us here to share your feedback. We understand how important a working TV can be, and we would like to look into what is possible in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 187358.
Facebook (https://bby.me/cHRkyp)
Twitter/X (https://bby.me/cVsn7b)
Instagram (https://bby.me/pwZ26I)
We look forward to assisting you there.
Went and bought a television today , and I needed to know some measurements and the associate went beyond to help us out , wish I knew her name but thank you again , amazing customer service