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Best Buy Kankakee
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1387 reviews)
OIF3gunner
February 15, 2025
1 out of 5
It is impossible to call the store directly. Tou get sent to a call center in India. Good luck getting the help you need.
Response from Best Buy
February 15, 2025
Hello,
We appreciate you sharing your feedback with us. We understand how important it is to be able to get proper assistance and would like to assist.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64816881" in your message. Thanks!
Regards,
^April
Gary T
February 07, 2025
2 out of 5
Was looking at computers, after a half hour looking couldn't find an employee to ask questions or get items out of the display case. They had two people at the door and one clerk, no one to help serve the customers.
Response from Best Buy
February 07, 2025
Hi, Gary,
Thank you for your review. I understand how frustrating it is when you can't find the help you need, especially during a purchase. At Best Buy, we strive to create a positive experience for all our customers with helpful and friendly interactions.
So that we can formally document your concerns, please send us a private message or DM on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport with your full name, phone number, email address, and your Google review 64788470.
Kind regards,
^Pre
Zack P
February 01, 2025
1 out of 5
I bought a brand new washer (Best Buy brand) just to get it home and the whole back side is smashed in. Can’t talk to anyone in the store over the phone, it sends you to a call center who hangs up on you. Will not make another purchase from Best Buy. Quality control and customer service has gone down hill. Would rate 0 stars if possible. Workers in store not at fault, Best Buy as a company is.
Response from Best Buy
February 01, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also expect my new in box appliances to arrive as such out of the box. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64765158".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Robert B
January 22, 2025
4 out of 5
It was ok, just took a little time for someone to notice me as I was standing in line to check out and I was in the wrong line.