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Services Offered
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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1443 reviews)
Yogi Y
October 19, 2025
5 out of 5
As soon as I walked in a supervisor directed me to the area of the store i needed to go for my purcase, and an employee was there to assist me. The employee went the extra mile to ensure i was buying the correct item for my computer.
Sue C
October 03, 2025
1 out of 5
Bought a brand new refrigerator and asked for doors that hinged on left side. It came with hinges on the right side instead and the delivery guy refused to change them. Then told me he'd have someone call me in 10 minutes which did NOT happen. When I called the store they also refused to change the hinges to the left side and they said they would charge me $69. to come out and change them. I refuse to pay extra for something that should have been done right in the first place... not charge extra. I will NEVER buy ANYTHING from Best Buy EVER AGAIN. They are terrible terrible terrible store
Response from Best Buy
October 03, 2025
Hello, Sue,
Thank you for your review. It can be frustrating to find out that a service isn't included in your purchase. Having the doors reversed on a refrigerator is a separate cost and is not included in basic installation. If you'd like to formally document your review, please send a private message on social media. Please include Google Review 51399 in your message.
Hello, Shane,
Thanks for reaching out. We appreciate you taking the time to contact us here about PlayStation Gift Cards. We do sell them in $75 denominations. We sell both digital and physical gift cards to meet your needs.
Here's a link to our PlayStation gift card selection for your perusal.
https://bby.me/3b1fmf
If you're interested in placing an order, please provide your name, phone number, and email to begin.
Sincerely,
^Meghan
Dakota N
September 26, 2025
1 out of 5
Don’t even let the kids have a chance at being kids sell all the cards to the same 10 scalpers Everytime … sad … cancelled my card and membership with Best Buy
Response from Best Buy
September 26, 2025
Hi, Dakota,
Thank you for your review. It can be difficult when you aren't able to get a highly anticipated release like Pokémon. If you'd like to formally document your experience, please send a private message on social media. Please include Google Review 48406 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tim J
September 25, 2025
5 out of 5
Clay in stereo installations is the number one techie in ALL of the United States - of all Best Buy locations. Legit. He will get the equipment you need, save you money on what you dont need, and taylor your installation to exactly the purpose you intend. I am happy with my integrated install that increased the comfort and safety of my daily driver. It was not expensive and has my regular ride into an audiophile dream with bluetooth android auto in a vehicle year it was not available.