Best Buy Kankakee

Mike, who works in customer service, is truly outstanding when it comes to installing screen protectors. He goes above and beyond to ensure the installation is flawless, with no bubbles or dust in sight

Stopped in there Thursday to see about fixing my daughters iphone and get new screen protector on my wife's phone. The guys did great at the screen protector so that was good. I then was waiting for my oppointment with the geek squad that was set up through the apple customer service. The guy Dan I believe his name is sounded very helpful and willing to take care of the problem but he was leaving early that day so if we could set up another day to do it. Told me it would cost $280 total nothing more. We agreed on Saturday and all was good. Showed up Saturday to get the phone fixed. He told me that he didn't think anyone did full screen repair on iphone 13 last couple days so he thinks he still has one. As though to tell me if they did then I was out of luck and would have to come back. Why would the part not be set aside for my phone? He told me that they can't hold parts for customers. That is absurd and I've never heard of that. Anyway he still had it so thank God. He then tells me this is now where I pay him, I said ok and he rang it up. Imagine my surprise to see o look there is tax and it went from $280 to $302.02. I asked what happened to $280 flat and he said huh that's crazy I guess there is tax. Whatever so now he takes the phone and says it's gonna take a couple hours so I leave and go try to kill 2 hours because I don't live close enough to go home and wait. A hour and a half later he calls and says the part he put in the phone does not work and the original screen is broke now too. So I have no screen and NO PHONE. I proceed to the store to talk with the associate. I told him this is bs as anybody I'm sure would in which his response to me is he told me there was a chance the new screen wouldn't work but nothing about my other screen being broken to not putting it back on. So I told him I paid $300 for my phone to be broke and without one until he can get another part and his response was..."yea pretty much." He informed me he is ordering a new one should be here Monday, today, and he is off but he will make sure to leave a message for the other guy to get on it right away and to call me and let me know it's in or not. We'll here we are no call all day...I have tried to call the store 7 different times and I just get sent to customer service which must be in Pakistan or India naturally and noway to just get to somebody at the store. This is by far the worst treatment for anything I have ever had and I fought in Iraq🤦‍♂️ This place and these people don't care about anyone or anything you may need help with. I'm not asking for everyone to drop everything but just a call to say hey we didn't get it yet or yes we are working on it would have been fine with me, but NOPE NOTHING! Just take my money and forget about it. The worst part is I still have to pick up my phone because they have had it for 3 days now and haven't done anything. Tomorrow I am going to get it no matter what because this is ridiculous. I now know why stores keep closing and online shopping is so much bigger. Pathetic

Bought a 65 inch TV here on line. Picked it up and love it. Prompt service.

Well stocked, knowledgeable staff, clean with easy parking. Great Location