Best Buy Burbank

Dude that helped me i wish I got his name, was amazing, the other 12 employees that are anti social and wont approach a wandering customer those guys all suck

We had a great shopping experience here my son and I. We worked with rhe saleswoman Jay who was very nice and patient with explaining to us the best laptop choices for what we needed to do...The Geek Squad was exceptionally nice as well..Very manageable and patient in explaining my laptop guidance to me...The shopping experience hear and the staff are 100...The woman in the front who helped me when I was looking for Jay the night before our transaction was also a charm.

Good service

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.