Best Buy Burbank

Muy serbiciales y atentos

Definitely got an upgrade.

Went with my husband and kids two weeks ago. We were just looking to purchase an AC but after looking around and talking to a worker there we were convinced to buy a new fridge. The worker asked us what would we like and our budget. We gave it to him and after a while he found us the perfect fridge. My husband paid and everything was great. When the fridge was delivered it turned out that it didn’t have one of the qualities we specified that we wanted. I went to the store , a very nice girl helped me and everything was going great. She said that because of the inconvenience they would knock some money of the fridge that actually had what we wanted. When she called the manager “David” he said there was nothing for him to do. He explained that although it was their fault, I could either keep it or just return it. I explained that getting the fridge and then returning would be a huge inconvenience. We paid $300 to get a water line installed, we moved things around , got rid of our old fridge and having 5 kids it takes forever to get all this done. But after all this he said it didn’t matter to him cause he couldn’t help me. He told me to just return it and that was that. I just think this is horrible costumer service. And just a horrible experience. I wasn’t buying a chocolate bar or anything cheap. It was a big purchase at least for me and it was still treated like nothing. So for that we’ve decided to return the fridge and cancel our credit line with them and never purchase anything from there.

It's ok. Good luck finding their curbside pickup parking spots