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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3458 reviews)
Gerry B
August 24, 2025
5 out of 5
Great Communication!! In and out left car running
Jenn S
August 23, 2025
1 out of 5
I went there 2 weeks ago, an employee came to help us purchase an electronic. I specified I was looking for a touchscreen computer and he showed me a surface pro. I asked if it came how it was displayed because the keyboard was detachable, and he said yes. I went ahead an purchased it and when it arrived I realized it had no keyboard. I did some research and realized it did not come with the keyboard. The employee did wrong by telling me it came with the keyboard. It was such an inconvenience having to go return it due to me having class and work. However customer service was great but they should get employees that know about the electronics. The computer was expensive and did not expect to have to go a week without a computer in class.
Response from Best Buy
August 23, 2025
Hi there, Jenn,
Thanks for taking the time to leave a review here on Google. When shopping in store, I can understand expecting accurate information on our products.
Please send us a private message on social media if you require additional support here. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google review #33775” when reaching out to us.
Regards,
^Ravi
Walter C
August 16, 2025
1 out of 5
Worst Best Buy store
albert j
August 12, 2025
5 out of 5
They have good deal but do to tariffs prices have sky rocketed