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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3360 reviews)
Judy A
March 24, 2025
1 out of 5
This store should be closed the workers hiding I'm looking at TV no one came so I left.
Eva
March 22, 2025
1 out of 5
Terrible customer service. Skip this location and make the drive to riverside one. We waited over 20 minutes before a random rep asked us if everything was ok. And this was after we had checked with customer service and asked for a sales rep because we had questions about laptops. There should be a call button at the stations because no one ever came out. This was extremely disappointing considering we were ready to make a big purchase and did not receive quality customer service. Apart from lack of quality customer service there were many loss prevention staff miling about- they could at least have gotten a sales rep for us while they were watching us awkwardly for 20 minutes. I felt extremely uncomfortable and encouraged my brother to make his purchase online but since we were already here he went ahead and bought it. Hopefully y’all don’t get commission because it is not deserved.
Response from Best Buy
March 23, 2025
Good Afternoon, Eva,
We absolutely understand how you are feeling after not getting the assistance you needed when you reached out for help. We would love to connect with you and work to better assist you. Please feel free to send our team a private message on social media with your full name, phone number, and email address. Also be sure to include your Google review reference number in your message: #64958634.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Brandon L
March 14, 2025
5 out of 5
Neat
Evelyn P
March 12, 2025
1 out of 5
Poor customer service
Response from Best Buy
March 12, 2025
Hello, Evelyn,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer support can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64919355
regards,
^Brandon