How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3580 reviews)
Ralph K
June 21, 2026
1 out of 5
They LOVE TO LIE TO CUSTOMERS TELLING YOU THE COMPUTER TOWER WILL BE FIXED IN 2 HOURS AND IT'S BEEN 3 DAYS AND STILL NOTHING
Response from Best Buy
June 21, 2026
Hi there,
Thanks for leaving your feedback. It's unfortunate that your computer was not repaired in the expected time. We understand why you would be frustrated, and we're happy to take a look into this matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 175303 in your message to us.
X: https://bby.me/SGaz9J
Facebook: https://bby.me/OxsRSV
Instagram: https://bby.me/n1GqhD
sweet i
June 20, 2026
1 out of 5
not comming back here need to educated employees about customer service
Response from Best Buy
June 21, 2026
Good morning!
We are sorry to hear of the experience you had when looking for knowledgeable employees to assist with your concerns. Please send a private message that includes the phrase "Google Review 175188" so that we can look into this further. You can message support using the following:
Facebook (https://bby.me/zULf5M)
Twitter/X (https://bby.me/skgNgR)
Instagram (https://bby.me/61iMxv Buy)
Viktor T
June 14, 2026
1 out of 5
This store is a joke! You CAN NOT SEE AND COMPARE LAPTOPS. They keep laptops in a paper boxes, closed in something that looks like a chicken cage. Creazy!
Response from Best Buy
June 14, 2026
Hello Viktor,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172521 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/MYyCId)
• Twitter/X (https://bby.me/65UbnO)
• Instagram (https://bby.me/8K8UBJ)
James W
June 08, 2026
1 out of 5
The staff misled me to believing that total tech would fix the product or replace it since I brought from Bestbuy and I have total tech membership. Then I found out that that they do not fix printers and will not replace it either. The only thing they can do is refund you a store credit. I still need the printer so I had to purchase the same printer at a much higher price. Now I am out of the money I spent for total tech and the extra money I spent for the printer. Total tech is a rip off and a scam