Best Buy Burbank

When I bought my dash cam at another store, I also bought an install package. I was told to make an appointment at this location for the install. I called the store and spent about 12 minutes with the AI agent before I finally got transferred to a human at a call center. That person took all my info and then transferred me to someone else, who asked for all the same info again. After 30 minutes on the phone, I finally had an appointment. I drove 45 minutes to the store. The confirmation email said to go to the checkout counter, so I did. They sent me to the Geek Squad desk. I waited there 5 minutes for someone to come out, and that person told me to go to the auto shop around back. So I pulled up to the auto dock. This billion-dollar, "AI-first" company had exactly one guy working it. When it was my turn, he asked if I had a RAV4. I don't. Somewhere between the AI and the humans, my car got recorded as a RAV4. Then I told him what I actually drive, and he said they don't work on my car. So 3 hours of my day spent driving around the city because BestBuy wants to use an AI agent.

Found the piece I was looking for after going to 2 different Walmarts. I waited for an employee some time to come to assist & no one ever showed. I had to go and find someone to assist me finally and it took her a while before she figured out what I needed however, she eventually helped me find what I needed & it was the right thing!

Tried to buy a laptop. Had an advertised price, but salesperson said sale was over. Which was fine, but we did inquire about the price. He said they should honor the price, but he would speak to his manager. Manager came out and was instantly rude saying they are not honoring the price. Then immediately said you can leave, have a good day very rudely. I was so taken aback, I didn't even argue. I just left. Thus will be the last time I do business there.

Originally I took my 91 year old aunt that has glaucoma and cant see to get herself a slightly used refrigerator. They deliver it and after the 24 hours that it would take for the ice maker to be ready to use it didn't work. My aunt called them to send someone out to fix it, they came out twice to fix to no avail. They then recommend for her to come back out to look for a another replacement refrigerator. We have since picked out a replacement and it was actually delivered today. So we will see if this one works out. They did take care of the situation and we appreciate that but it was a very big inconvenience to have to do it all over again in less than a month's time.