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Frequently Asked Questions About Best Buy Burbank

How do I check product availability at the Burbank Best Buy?
How do I check my order status?
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Burbank stores’ holiday hours?

Recent Reviews

4.1
(3333 reviews)
Jason L
January 12, 2025
3 out of 5
Order item 2hr before pick up got to the store and it was still not pulled they grabbed it when I asked a bout it
Response from Best Buy
January 13, 2025
Hello, Jason, Thank you for taking the time to connect with us on Google with a review. It’s our goal to process each online order as quickly as possible, giving you peace of mind and ensuring your time is respected. In a similar situation, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64671421 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Sincerely, ^Ryan
King A
December 30, 2024
1 out of 5
I won't be shopping at this best buy anymore! I purchased a washer and dryer for $2,000 and was awarded 2 $50 gift cards from samsung, when I went to make another purchase at a different day using my gift cards the balance showed 0 on one of the gift cards. Not one representative nor the manager of the store at the time was able to help me with the mistake the cashier made at the time of purchase. Everytime I call or show up at the store no one has an answer for me. They lack communication, and their customer is horrible. I'm a plus member and have been a loyal customer to best buy for many years, however this year I'm extremely disappointed in the way this specific store has been treating me. This is not the first time they've made a mistake.
Response from Best Buy
December 30, 2024
Hello, Thanks for taking the time to share your feedback with us. I understand finding that the gift cards you received from your appliance purchase were empty, wouldn't have been welcome news. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either online order number or the Customer Service Pin Number from the store receipt. Please also mention your "Google review 64625274" in your message. Sincerely, ^Melissa
Jonathan B
December 28, 2024
4 out of 5
Staff are helpful
Anthony J
December 27, 2024
1 out of 5
1 star is over rating this location. As per other reviews this place staff enjoys walking customers. They do not care. I asked to speak to a manager, and was give a Supervisor who looked like she hated her job and wanted nothing to do with assisting a customer with fixing an issue that was the store's fault. She would not get me a real manager, or even give me the name of a manager or district manager and just gave me the store number to call (which they dont answer or help u if they do answer). Waste of time. If i never go there again, it will be too soon. I guess I can thank them for leading me to leaving best buy for good. ABT for all my electronic needs from here on out. goodbye Best Try... And to add to the reply from best try, contacting their "customer service" was a waste of my time and only angered me, so sorry thats not any help whatsoever...
Response from Best Buy
December 27, 2024
Hello, Anthony. Thank you for taking the time to share this review with us, although we hate to hear it is due to a negative in-store experience. We can understand your feelings here and would like to ensure your feedback is formally documented within our Corporate system for internal review. Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Best, ^AllisonS

About Best Buy Burbank

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