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Frequently Asked Questions About Best Buy Burbank

How do I check product availability at the Burbank Best Buy?
How do I check my order status?
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Burbank stores’ holiday hours?

Recent Reviews

4.1
(3580 reviews)
Ralph K
June 21, 2026
1 out of 5
They LOVE TO LIE TO CUSTOMERS TELLING YOU THE COMPUTER TOWER WILL BE FIXED IN 2 HOURS AND IT'S BEEN 3 DAYS AND STILL NOTHING
Response from Best Buy
June 21, 2026
Hi there, Thanks for leaving your feedback. It's unfortunate that your computer was not repaired in the expected time. We understand why you would be frustrated, and we're happy to take a look into this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 175303 in your message to us. X: https://bby.me/SGaz9J Facebook: https://bby.me/OxsRSV Instagram: https://bby.me/n1GqhD
sweet i
June 20, 2026
1 out of 5
not comming back here need to educated employees about customer service
Response from Best Buy
June 21, 2026
Good morning! We are sorry to hear of the experience you had when looking for knowledgeable employees to assist with your concerns. Please send a private message that includes the phrase "Google Review 175188" so that we can look into this further. You can message support using the following: Facebook (https://bby.me/zULf5M) Twitter/X (https://bby.me/skgNgR) Instagram (https://bby.me/61iMxv Buy)
Viktor T
June 14, 2026
1 out of 5
This store is a joke! You CAN NOT SEE AND COMPARE LAPTOPS. They keep laptops in a paper boxes, closed in something that looks like a chicken cage. Creazy!
Response from Best Buy
June 14, 2026
Hello Viktor, Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172521 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/MYyCId) • Twitter/X (https://bby.me/65UbnO) • Instagram (https://bby.me/8K8UBJ)
James W
June 08, 2026
1 out of 5
The staff misled me to believing that total tech would fix the product or replace it since I brought from Bestbuy and I have total tech membership. Then I found out that that they do not fix printers and will not replace it either. The only thing they can do is refund you a store credit. I still need the printer so I had to purchase the same printer at a much higher price. Now I am out of the money I spent for total tech and the extra money I spent for the printer. Total tech is a rip off and a scam

About Best Buy Burbank

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