My recent experience at Best Buy was highly disappointing. I purchased a TV and a soundbar concurrently, explicitly confirming a two-week, no-hassle return policy with the sales associate. Just days later, when I attempted to return the soundbar because it wasn't suitable for my needs, I was informed that due to the bundled purchase and a subsequent price increase on the TV, my $350 soundbar could only be refunded for $69. This effective voiding of their stated return policy for bundled items, leading to significant financial loss on my part, is unacceptable. As a result best buy has lost a costumer
Response from Best Buy
July 15, 2025
Hello,
Thanks for sharing your feedback with us. I understand finding that retuning the soundbar that you'd purchased with your TV didn't result in the refund amount that was expected, wouldn't have been welcome. I'd be happy to have our corporate team review this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/tpr7qg), Twitter/X (https://bby.me/rjt4up), or Instagram (https://bby.me/30ksvr), with your full name, phone number, email address, and Customer Service PIN from the purchase or return receipt. If you can also mention your "Google review #16153" it'd be appreciated.
Sincerely,
^ Melissa
I was looking for a specific refrigerator at a different retailer, but found it cheaper at Best Buy. Also delivery was perfect.