Best Buy Burbank

Today's shopping experience was fantastic! Because I couldn't find what I wanted, I'm so grateful to Magic for helping me find everything I needed. For items that weren't in stock, he even found great alternatives. Magic, thank you so much!

The new and remodel Best Buy has brought back the old days of when going to Best Buy was an experience! During my Black Friday adventures I went to BB in Burbank and completely enjoyed it! I even spent a ton of money because of how the store was laid out. The have a Magnolia which has high end stereo. If you want the old school BB shopping experience - go to BB in Burbank or BBB. BTW the have an Best Buy outlet next door.

The five stars is for an associate named Ed in computers. I was supposed to receive a free 6 months of virus scan with my new computer purchase, which I didn't. I was on the phone for at least an hour with best buy customer service the previous day and kept getting transferred and not helped. Then, I went to the back to this store where I purchased it was transferred around the store to different people. I finally went up to an associate named Ed in computers, I talked to yesterday about my computer purchase and guess what? He knew exactly what he was doing! I was so excited because he was able to do an exchange and repurchase and add the free virus scan. It turns out someone was supposed to check a box when I purchased it to add the virus scan. So now I am all set! All employees on the phone and in the store should know what they're doing like Ed, because no one knew what to do otherwise and I wasted so much time previously. Thank you Ed!

Very nice people