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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3369 reviews)
Ahmad H
April 13, 2025
1 out of 5
i drove 40 minutes, and they refused to price match Micro Center on a GPU.
Response from Best Buy
April 14, 2025
Hey, Ahmad.
Thank you for providing this feedback. We know how important it is to be able to get the products you need at the lowest price possible, and we would like to do what we can to help. If you still need some help, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #65039562.
Sincerely,
^Jason
Qiana T
April 11, 2025
1 out of 5
Went to best buy today had the unfortunate experience with customer service advisor Jannet.
She knew she was being rude she hid her name tag with the item I returned. That's OK even if I misspelled your name your store manager know exactly who was at the service desk 11 Apr 25 @12:57
Response from Best Buy
April 11, 2025
Good Afternoon, Qiana.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:65033215" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Tapishwar S
April 05, 2025
1 out of 5
Terrible customer service. They only care about Spanish speaking people. Specially the store manager Jaun. The whole team sucks there. No one has basic ethics. If anyone from best buy corporate should take action. I wish i knew this before I drove 40 miles to this store. They threatens people to leave if you questions them about the product and seek help. They really just DONT CARE
Response from Best Buy
April 06, 2025
Hi there!
Thanks for sharing this review with us here. I'm concerned to hear you feel this way, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65013616.
^Caleb
Sebastian P
April 03, 2025
1 out of 5
Best Buy is a joke. These bozo clowns will cancel your pre-order and offer you zero recompense.
Response from Best Buy
April 04, 2025
Good Afternoon, Sebastian.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:65006209" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey