The staff misled me to believing that total tech would fix the product or replace it since I brought from Bestbuy and I have total tech membership. Then I found out that that they do not fix printers and will not replace it either. The only thing they can do is refund you a store credit. I still need the printer so I had to purchase the same printer at a much higher price. Now I am out of the money I spent for total tech and the extra money I spent for the printer. Total tech is a rip off and a scam
Very friendly employees also very helpful
Manager onsite was very rude and ignorant. Will never buy anything from Best Buy that isn't sold directly by them. Now that they are allowing third party's to sell on there web site. They just throw you to the curb, I would rather buy threw amazon, at least they hold the third party accountable. Not like best buy that basically told me there nothing they can do and wasn't there problem after ther 15 day warranty. So be careful who you are buying from on there website.
Thought I was getting a price adjustment. Was told via chat to go in the store. I did a screen shot of the conversation. Ricky, the manager was like, it's probably AI and wouldn't honor it. So I just returned the item.