How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3592 reviews)
Malisha W
July 27, 2026
5 out of 5
Always the best when dealing with Best Buy! I purchase online and always pick up in store.
Mai A
July 25, 2026
1 out of 5
Curbside assistance is terrible! I checked in and called into the store. Some came out for another customer and never for me. The guy said maybe I should come into the store. I been in the hot sun all day, and this Curbside pick up was perfect since I'm tired. The associate who came for the other car never offered to check on my order. I called into the store again and now on hold forever. This is absolutely terrible! They keep asking the same information over and over.
If it wasn't for my son I would definitely cancel this order.
RainShine1
July 25, 2026
4 out of 5
Lots of new hires that need assistance to complete check out
Bakhrom M
July 21, 2026
1 out of 5
The person standing at the door is very rude
Response from Best Buy
July 21, 2026
Hello, Bakhrom,
Thank you for taking the time to share your recent experience. We understand how important excellent customer support can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 191149.
Facebook (https://bby.me/QgxBrH)
Twitter/X (https://bby.me/IfTFPi)
Instagram (https://bby.me/fSdToG)
We look forward to assisting you there.