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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3605 reviews)
anthony
August 30, 2026
1 out of 5
Asked this worker where a item was and didn’t even bother to point me in the right direction. He just said it’s over there. Place has gone to shi. If your looking for good customer service store, go to abt electronics. It’s a drive but there are way more friendlier & knowledgeable able their products.
miguel m
August 29, 2026
1 out of 5
Pésimo servicio
jesus c
August 27, 2026
5 out of 5
Angel working at the pickup counter today (10-27-26) and a lady whose name I did not ask, but had curly hair, working the front door during closing, were super nice and allowed me to pickup an item 5 minutes after closing time. They were professional and saved me from having to explain to my brother I wouldn’t be able to pick up his item on his birthday. 10/10 service. The lady at the front was super helpful wish I would’ve got her name to leave this review. 10/10 again. Please don’t show up at closing though, that was irresponsible on my behalf.
Kayla B
August 20, 2026
1 out of 5
the employees are absolutes useless they ask if you need any help when you walk in just for no one to be found or available to help
Response from Best Buy
August 20, 2026
Hi, Kayla,
Thank you for taking the time to connect with us to share this review. We hate hearing you have had recent negative experiences while shopping in-store, and would like to learn more in order to escalate this to the appropriate teams for review.
To get started, please send us a message on Facebook ( https://bby.me/8vWWzH), Twitter/X ( https://bby.me/qhiYJN), or Instagram ( https://bby.me/C7oWjM). Please also include a note stating you are reaching out from a Google review by including this reference number: 206854. We look forward to hearing from you!