Best Buy Burbank

I’ve had two very disappointing experiences at this store in the past two weeks. On my first visit, I came in to have an SSD installed in my computer. The techs were unhelpful and rude while explaining the $250 charge, offering no real clarity or courtesy. I returned yesterday to purchase an iPad, and the customer service was just as poor. No one was readily available to help, and when I finally approached an associate named Emmanuel, he seemed irritated by my questions. I asked about accessories, and he showed me a single $40 screen protector, saying it had a lifetime warranty. When I asked if there were other options, he abruptly said no. It felt like he was pushing that particular product for a commission. The cashier experience was even worse. I pointed out that the price tag next to the display was incorrect, and instead of addressing my concern, she started explaining taxes—something I clearly understand. When I tried to clarify my actual issue, she continued to talk over me. Unfortunately, she didn’t have a name tag, or I would’ve included her name here. I used to shop at this Best Buy regularly, but experiences like these have pushed me toward online purchases instead. One final issue: they use permanent marker to write the store number on top of all Apple products boxes. It makes the items look used or tampered with—very unprofessional. (See attached picture.)

They have a Geek Squad here that fixed my computer. I couldn't remember the password. Geek Squad fixed my computer in one day. I also love their electronics here. You will be a satisfied 😌 customer.

The most horrible experience I ever had to experience when exchanging a home security camera that I had purchase over the weekend with other stuff in Juan Rodriguez, the manager had the worst attitude and the worst customer service. Best Buy should not have an employee like that.

Best buy is the most horrible place to buy appliances. There 3rd party delivery company that they used is horrible( always damaged or problems delivering). Best buy is responsible, but they are being hard to deal with. I warnning all customers do not choose this option. There are other stores u could purchase appliances. I will update the location of managers who are not doing their job. I have had multiple experiences throughout past few years. Its done, I will no longer get do business with Best Buy anymore.