How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3501 reviews)
Anastacia D
December 16, 2025
1 out of 5
This is buy far the worst Best Buy if you're looking to buy an appliance to be installed. Our second time ordering appliances and second time cancelling. On both occasions there were issues with their warehouse. First time our appliances were damaged BOTH fridge and range. This time they cancelled delivery the first date and rescheduled. It's always something. My husband has labs to be completed and rescheduled to ensure we would get our dishwasher. We cancelled this order to and will be going to home Depot. Fix the warehouse
Response from Best Buy
December 16, 2025
Hello Anastacia
Thanks for reaching out and providing your feedback. An unexpected cancellation is a reason that would damper your experience. We want to look into this to help. You can find us at a Social Media platform listed below and reference Google Review #83225 in a private message.
Facebook (https://bby.me/qjk2oc)
Twitter/X (https://bby.me/g9ox8c)
Instagram (https://bby.me/emlad8)
Ketso K
December 16, 2025
5 out of 5
Excellent traveling machine
Carlos B
December 14, 2025
4 out of 5
Son amables y te ayudan
Karla X
December 13, 2025
3 out of 5
I dont know why Costumer Service was moved to check out but there is still a sign named "Customer Service" there with a person working the counter.
Front staff/greeters addressed us by "what are you doing there?" very rudely.
Response from Best Buy
December 14, 2025
Hello. Thank you for taking the time to reach out to us and share your experience and feedback. To get this feedback documented as well as receive assistance, please reach out to us on Facebook (https://bby.me/5vu8wz), Twitter/X (https://bby.me/addw40), or Instagram (https://bby.me/hjvxue). When reaching out via social media, be sure to mention that it's in response to Google Review number 87575. Thank you.