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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3488 reviews)
Claudia B
December 07, 2025
1 out of 5
Delivery has been cancelled 3 times
Response from Best Buy
December 07, 2025
Hello, Claudia,
Thank you for sharing your feedback with us. We understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders are available quickly, sometimes there may be delays due to circumstances beyond our control. Let's review this further for you.
Please write us through our social media channels on Instagram (https://bby.me/1k6qsb), X/Twitter (https://bby.me/ztbrxs) or Facebook (https://www. https://bby.me/w4idzq) with the full details. Also add Google Review 83227. We look forward to hearing from you.
Jesus M
December 01, 2025
5 out of 5
The staff is very helpful and nice.
Abuelito S
December 01, 2025
5 out of 5
Angel at the pickup section did a great job, he was fast reliable and very friendly. Keep up the good work !
余小龙
November 29, 2025
5 out of 5
Today's shopping experience was fantastic! Because I couldn't find what I wanted, I'm so grateful to Magic for helping me find everything I needed. For items that weren't in stock, he even found great alternatives. Magic, thank you so much!