Best Buy Burbank

Spent over 20 minutes in the checkout line because now they group people checking out with merchandise in the same line as people returning merchandise. Why would you do this? Have a separate returns counter like you use to have. I know you revenue is down to a measly 41 billion. Surely you could pay someone 20/hr to work a customer returns counter instead of grouping the returns with the checkout lanes. Waste of time purchasing any items in the store. Next time, if there’s gonna be a next time, I’ll order it online. But, probably not from Not so Best Buy.

Out of all the Best Buy’s I’ve been to lately I can say today’s visit has been the best. It was very busy since it’s right after Christmas. But I had the best service ever. I needed help finding a good camera and Brian answered all my questions. Brian was kind, helpful, and calm. I didn’t feel rushed. I hope there are more workers as kind as Brian. I felt very good making my purchase when I came with no knowledge. At the cash register Thalassa was very kind also. Thank you and Happy Holidays!

HUGE shoutout to Luis who took care of me during my last trip to the Burbank Best Buy! I had a ton of questions about purchasing a gaming monitor and needed help making the right choice for my specific needs. Instead of pointing to the most expensive or most popular monitor, Luis took the time to explain how different monitors could impact my gaming experience and the key specs to prioritize (he was so knowledgeable). He also used the display models to show me how these specs actually "show up" on the monitors, which was very helpful to me as I'm a visual person. Most importantly, he was VERY patient with me (I was all over the store, bouncing from one monitor to the next) and allowed me some alone time to consider my budget (lol) while checking in on me as needed. After my purchase with Luis, I felt very confident in my choice! - Jocelyn (official Alienware monitor lover)

David the manager is rude and unprofessional, literally made it seem like I inconvenienced him for asking why my order didn't go through ,but why was i charged.