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Best Buy Burbank Outlet
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Recent Reviews
4.2(2650 reviews)
Airelav 1
January 26, 2025
1 out of 5
Extremely Disappointed with My Purchase
I recently purchased a gas range from a Best Buy Outlet, and it’s been nothing but a hassle. The range isn’t working because the necessary propane gas kit was either missing or not properly installed. When I reached out for help, I was given the runaround and no clear solution.
I understand outlet items are discounted, but that doesn’t mean they should be incomplete or non-functional. This experience has been frustrating, and I expected much better customer service from a company like Best Buy. I would not recommend buying from their outlet if you’re expecting a functional product or proper support.
Response from Best Buy Outlet
January 26, 2025
Hello,
Thanks for taking the time to share your feedback with us. A working range can be an important appliance to have, so I understand having yours arrive without the part that was needed, wouldn't have been welcome. I'd be happy to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either the online order number or Customer Service Pin Number from your store receipt. Please also mention your "Google review 64732659" in your message to us.
Sincerely,
^Melissa
A S
January 22, 2025
5 out of 5
Mia did an excellent job, answering all my questions and was very helpful with me purchasing a dishwasher.
Diane M
January 22, 2025
3 out of 5
Geek squad was not helpful.
Response from Best Buy Outlet
January 22, 2025
Hello, Diane,
Your feedback on Google my Business appreciated. Having poor customer service with Geek Squad is frustrating. We would like to hear about your Geek Squad experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64716245", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Roger S
January 20, 2025
2 out of 5
Best Buy? More like Worst Buy!
I came on a slow day for a phone and no one helped me! I had to flag someone down to have someone help me! The guy who helped me was professional - I'll give him that BUT he said I had to pay a fee to buy the thing!? If I didn't need a phone that I would have taken my business elsewhere!
Response from Best Buy Outlet
January 20, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand a phone can be an important purchase, and having troubles finding someone to assist with this, wouldn't have been an ideal experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, the location you visited, and mention your "Google review 64709425" in your message.
Sincerely,
^Melissa