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Best Buy Burbank Outlet
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Recent Reviews
4.2(2656 reviews)
Shan'ta W
April 08, 2025
5 out of 5
Fantastic
Noosch T
March 26, 2025
1 out of 5
Terrible Service – Avoid This Store!
I bought a laptop from this store a few weeks ago, and it has not worked properly since the first day. As I am out of country (and will not be return in near future), I reached out for support several time online and by Phone, I was shocked to learn that they don’t offer any real customer service. Instead, they charge $39.90 just for remote assistance or an outrageous $179 per year for service!
This is completely unacceptable. A store selling computers should at least provide basic support for faulty products. Instead, they only seem interested in taking more money from their customers.
I strongly advise against buying from this website. The service is disappointing, and the products are not worth the hassle. Save your money and buy from a more reliable store!
Response from Best Buy Outlet
March 26, 2025
Hello, Noosch,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64971301
regards,
^Brandon
Ikeda B
March 04, 2025
3 out of 5
The store itself is ok. The people there are decent. But the runaround they give you about something so simple is ridiculous. They flagged my account for something that was their fault, and now, I have to buy everything directly from the store, and I can't order anything. If it's not in the store for me to take it home THAT day, I can't purchase it. 😒
Response from Best Buy Outlet
March 04, 2025
Hello, Ikeda,
Thank you for reaching out to us here on Google, and taking the time to share those details here with us. We understand how important an order can be, and know we would be reaching out for support in this as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64888850
regards,
^Brandon
Brandon L
February 22, 2025
5 out of 5
Very nicely stocked