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Best Buy Burbank Outlet
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Recent Reviews
4.2(2655 reviews)
Ikeda B
March 04, 2025
3 out of 5
The store itself is ok. The people there are decent. But the runaround they give you about something so simple is ridiculous. They flagged my account for something that was their fault, and now, I have to buy everything directly from the store, and I can't order anything. If it's not in the store for me to take it home THAT day, I can't purchase it. 😒
Response from Best Buy Outlet
March 04, 2025
Hello, Ikeda,
Thank you for reaching out to us here on Google, and taking the time to share those details here with us. We understand how important an order can be, and know we would be reaching out for support in this as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64888850
regards,
^Brandon
Brandon L
February 22, 2025
5 out of 5
Very nicely stocked
Airelav 1
January 26, 2025
1 out of 5
Extremely Disappointed with My Purchase
I recently purchased a gas range from a Best Buy Outlet, and it’s been nothing but a hassle. The range isn’t working because the necessary propane gas kit was either missing or not properly installed. When I reached out for help, I was given the runaround and no clear solution.
I understand outlet items are discounted, but that doesn’t mean they should be incomplete or non-functional. This experience has been frustrating, and I expected much better customer service from a company like Best Buy. I would not recommend buying from their outlet if you’re expecting a functional product or proper support.
Response from Best Buy Outlet
January 26, 2025
Hello,
Thanks for taking the time to share your feedback with us. A working range can be an important appliance to have, so I understand having yours arrive without the part that was needed, wouldn't have been welcome. I'd be happy to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either the online order number or Customer Service Pin Number from your store receipt. Please also mention your "Google review 64732659" in your message to us.
Sincerely,
^Melissa
A S
January 22, 2025
5 out of 5
Mia did an excellent job, answering all my questions and was very helpful with me purchasing a dishwasher.