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Best Buy Burbank Outlet
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Recent Reviews
4.2(2666 reviews)
Jero _
July 13, 2025
1 out of 5
Was there today, at this Burbank location trying to purchase a Chromebook and was disappointed that I had to leave with nothing😔 had asked for assistance twice and not ones did I get in associate to get help. Will have to try again at a different location.
Response from Best Buy Outlet
July 15, 2025
Hey there.
Thank you for your review. We are saddened to hear that you had a negative experience with us. This is not the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/if6sg5)
- Twitter/X (https://bby.me/mqga7i)
- Instagram (https://bby.me/3k76oh)
When reaching out, please mention it is regarding your Google Review 15291.
Kindest Regards,
^ Vanessa
Jamil H
July 10, 2025
1 out of 5
I bought tower loundery two months ago its not working they change it to a second one and its not working then the third one its over heating
I bought two on the 2 July they woke me up at 6:50 am and said open the door I called my tent to open they said no one here they ware at a wrong address I called them they said we will be there in 6 minutes
Now its 12:03 noon nobody showed up the waste my time and my tenants time the pushd my order to the 16 of July bad business they don’t care about any costmers at all
Don’t go there don’t recommend it bad place
Go for to ABT its the best good customer service
Response from Best Buy Outlet
July 11, 2025
Hello, Jamil,
Thank you for sharing your concerns with your appliances having failed you multiple times. I can certainly understand that receiving products that fail can be difficult. I would be glad to research your concern if you would like to reach out to us on any of our Social Media Profiles below with Review 13787 for support.
Facebook (https://bby.me/tgxccw), Twitter/X (https://bby.me/telph3), or Instagram (https://bby.me/q6gzt4)
Sincerely,
^ Tommy
Natasha M
June 29, 2025
5 out of 5
Before you buy your next appliance check them out. They have a great selection of prices, you can take your product with or have it delivered. I have purchased all my appliances here & have not been disappointed. If you have an issue with a product (only happened once) Best Buy stands behind it & works to make it right. This is an "open box" store. Many items have small scratches or dents. Occasionally it just didn't fit in the previous customer's home so it's brand new & can be added to your Best Buy total care/geek squad protection plan.
kevin g
June 23, 2025
1 out of 5
There's good prices. Be careful though. If you can't take it home with you, don't trust them to actually fulfill a delivery. I bought a washer dryer on Sunday, for delivery the next Friday. Within a day they had canceled my washer and still wanted to deliver me a dryer. Never cales to explain to me what happened to the washer. Never tried to contact me about switching to something else. Just an email out of the boo telling me my order was canceled. If you can't take it home with you, don't get it here.