Best Buy Burbank Outlet

I bought “open box” dishwasher in “excellent” condition. Which means - everything is supposed to be just like new. That was not true. But most importantly, the dishwasher did not have screws and hooks to mount the front panel. I spent about 5 hours on the phone and was made to visit BB stores near me for several times. And no luck. BB refused to give necessary assembly equipment NOR reimburse $35 - the cost of the replacement from Amazon. The only option they provided me was - to bring 40 pounds machine back to the outlet (2-3 hours drive for me) and return money. The most frustrating part - that nobody wanted to help. Everyone wanted me to go somewhere else. Staff in the shops were especially rude: “We work here NOT to give everyone free stuff!” like I was beggar. Terrible service, terrible attitude, terrible everything.

I won't be returning to this Best Buy. Customer service is none existent. I had the intention of buying a large appliance I was in the area for 30 minutes and no one asked if I needed help. Left there and went to Home Depot.

Went to pick up my new phone. They sent the wrong phone, but the Best Buy associate was so helpful. His name was futar. He really helped me with my return and got the ball rolling for me to get the correct phone two thumbs up to that gentleman

Was there today, at this Burbank location trying to purchase a Chromebook and was disappointed that I had to leave with nothing😔 had asked for assistance twice and not ones did I get in associate to get help. Will have to try again at a different location.