Best Buy Burbank Outlet

We purchased a fridge from this outlet that listed no problems and when the delivery van brought it, it had a dent in the back of the fridge. I tried to contact the store and support told me that there was no way to contact the store. We are very disappointed that the issues were not disclosed. Obviously you take a risk with open box but it seems purposeful to not include the actual defects.

The help was a little bit lacking. I had to go find someone, to help me. -from the back. I went inside looking for a fridge. And found $650 & up. Went back 45 mins to an hour later and found $400. & up. Super score!!

Went in to buy 2 tvs. There were 3 sales people. Young lady introduced herself and mentioned that she or one of the other two sales people are available to help. When I was ready she was unfortunately busy with someone else. The two others were talking to someone at the register. As I noticed one of the 2 was doing nothing but standing there I got his attention. He seemed hesitant, I informed him of what I was looking for and asked if he can step over and take a look.. again he was hesitant. So I asked if he was busy and he answered no and walked over. He was not focused and even apologized for being "checked out." I disregarded it and asked him to look up the tvs I wanted. He said they were in stock and I was ready to purchase but then he decided he wanted to upsell. He says, why a Samsung?? I can find you a great deal on a Sony for around the same price if you have the time. I say, okay I'm willing to hear what you got to say. He says, give me 2 seconds and I'll be back. Then he left. 3 min later he's talking and laughing with a coworker. 3 min after that he's at the register talking to someone else. So I walked out. and left. Without my memorial day sale tvs at 7pm on the last day of the sale. I don't have time to be playing around.

N/C