Best Buy Champaign

We came on time. Nobody e use was waiting but we had to wait over the time we we due. The staff was awful . They were standing around talking and making jokes. This is absolutely my last experience with best buy. It's really a shame. When I started with geek over ten years ago things were much better. I won't be spreading the good word because there is none. Geek needs to check it's staff.

Best Buy on the Americans who participate in the vaccines

Amazing experience at the Best Buy Champaign, IL store on October 3. I had issues with my iPhone had enough so I went to get a new one. I was greeted warmly by Cam Madera. He checked my account and verified I was able to upgrade. He explained the different options calmly and explained them again when I didn’t understand. The cell phone area was very busy. Cam started my upgrade immediately and was also taking care of two other customers at the same time. He would go back and forth with each of us while our phones were in process. None of us felt that he was taking time from us. Even with the multitasking, he waited on all of us patiently, friendly, and professionally. It was impressive to see how organized and attentive he was while making sure everyone got what they needed without feeling rushed or overlooked. Another customer who was being taken care of at the same time, asked for his manager because she was so happy with her service. Excellent service and true multitasking skills! Thank you, Cam!

Wanted to try an Apple Watch before purchasing one, but the store wouldn’t accommodate. They suggested I “buy one and if I don’t like it, return it for another.” For such a high priced item I’d expect a better customer service policy. It’s reasonable to want to try on an expensive watch before buying it.