Best Buy Champaign

I just had the best experience buying a new Samsung phone for my Verizon plan at Best Buy. I usually go to the Verizon stores, but I have never received such good service. Cam was able to handle several customers at the same time which made everyone's wait time less, yet we all got the attention we needed. He even installed the lens and camera protectors and case for me and transferred all my data. Thank you, Cam!

I have yet to find a store that can't manage inventory properly. This is another of a dozen in the last year I've wasted time going to. Customers love to drive to a store, only to find the item they want doesn't exist in store. Do better Best Buy.

I shop here frequently when I need something minor like an HDMI chord or USB headphones, but have had repeated negative experiences trying to shop for bigger ticket items (computer monitors, TVs, and game consoles for example). If all you're after is a phone charger or a spare pair of basic headphones, this place will serve you just fine. The reason I'm writing this in the first place is due to the extremely condescending employee who told me I was asking the "wrong questions" when trying to compare details between 1080p, 1440p, and 4K monitors. He knew what I was getting at, but went out of his way to "elaborate" and make me feel stupid. I ended up leaving the store because of how stand-offish and rude the guy was, not to mention how he stopped talking to me entirely to wordlessly scroll through his phone for several minutes in response to a straightforward question about the store's inventory. On the upside, I was able to buy the perfect monitor for my specs on Amazon for less money, and with better service too.

I made the blunder of purchasing the wrong size phone case for my sister and Lucas was very helpful and a joy to talk to. He made the whole process exchanging the one that didn’t fit for one that did very quick and easy.