Frequently Asked Questions About Best Buy Champaign
How do I check product availability at the Champaign Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Champaign Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Champaign stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Champaign Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2604 reviews)
B.
August 19, 2026
1 out of 5
Absolutely disgusting they refuse to actually work at this store! Instead they outsource their CALLs to some call center no where near here, which refuse to actually give you any person at the store! Trust and believe this will be my LAST time ever using this BEST buy for their pure laziness
Response from Best Buy
August 20, 2026
Greetings!
Though the phone hub is equipped with the tools needed to assist with nearly every concern, we understand that it can be frustrating when a situation arises that requires the attention of the store directly. Therefore, we'd like to help. Please send a private message using one of the social media platforms listed below. When doing so, please reference Google Review 206454.
Facebook (https://bby.me/tlQVmA)
Twitter/X (https://bby.me/VfrkBq)
Instagram (https://bby.me/iHsn9k Buy)
christian R
August 16, 2026
5 out of 5
ive been all around the U.S and this guys have been probably one of the kindest guys i have talked to. The guy that greets you at the entrance knew the whole store like blindfolded. hope more places were like this.
EviePhoenix1987
August 16, 2026
3 out of 5
An average best buy. Good selection pretty good employees
Dean V
August 11, 2026
1 out of 5
After extensive online research I went to the Champaign Illinois Best Buy to visually compare the new TV lineup only to find the entire display wall of new tvs lit up with the exception of the whole Sony section. I was told it had been out for two months and wouldn't be restored for at least another two months. SERIOUSLY.!!??
Response from Best Buy
August 12, 2026
Hello, Dean!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience looking for the latest TV tech. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #202050" for reference. You can find us here:
Twitter(X):
https://bby.me/ypM4By
Facebook:
https://bby.me/cMaiZO
Instagram:
https://bby.me/M5xuaL