Bought a computer here, dead on arrival, returned it and got a replacement unit, just for the same problem to happen again months later. Now it's with geek squad to figure things out. Unfortunate but there's always other options, which is something to keep in mind. To give them credit where it's due, the staff try their best to be helpful where they can.
Response from Best Buy
February 01, 2026
Hi,
Thanks for taking the time to leave your feedback we understand your concerns with your computer not working as expected. We get this is not something you would expect to happen so soon after purchase. If you have questions or need assistance, you're welcome to connect with us by sending a private message on one of the below social media platforms. You may include the Google review number 111791 as reference.
X: https://bby.me/d1seot
Facebook: https://bby.me/jzfox5
Instagram: https://bby.me/4x3ebg
My recently purchased router was fried and Rosendo was awesome in helping me choose a better quality one and return that one. Thank you!
Rosendo was the kindest, most amazing customer service representative ever. He made sure I didn't leave the store until I was completely taken care of. He is outstanding. Thank you for a great experience!
The store itself is fine but if they dont have an item in stock and have it shipped to your house they use FedEx who is the worst shipping company in the country. FedEx never actually delivers within the window of time that they say they are going to, if I had known that they would have used this piece of garbage for the delivery I would have bought the tv on amazon and it would have actually arrived on time.