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Frequently Asked Questions About Best Buy Champaign

How do I check product availability at the Champaign Best Buy?
How do I check my order status?
My local Champaign Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Champaign stores’ holiday hours?

Recent Reviews

4.1
(2504 reviews)
Elise H
October 13, 2025
1 out of 5
We came on time. Nobody e use was waiting but we had to wait over the time we we due. The staff was awful . They were standing around talking and making jokes. This is absolutely my last experience with best buy. It's really a shame. When I started with geek over ten years ago things were much better. I won't be spreading the good word because there is none. Geek needs to check it's staff.
Targeted I
October 05, 2025
1 out of 5
Best Buy on the Americans who participate in the vaccines
Carla V
October 04, 2025
5 out of 5
Amazing experience at the Best Buy Champaign, IL store on October 3. I had issues with my iPhone had enough so I went to get a new one. I was greeted warmly by Cam Madera. He checked my account and verified I was able to upgrade. He explained the different options calmly and explained them again when I didn’t understand. The cell phone area was very busy. Cam started my upgrade immediately and was also taking care of two other customers at the same time. He would go back and forth with each of us while our phones were in process. None of us felt that he was taking time from us. Even with the multitasking, he waited on all of us patiently, friendly, and professionally. It was impressive to see how organized and attentive he was while making sure everyone got what they needed without feeling rushed or overlooked. Another customer who was being taken care of at the same time, asked for his manager because she was so happy with her service. Excellent service and true multitasking skills! Thank you, Cam!
Guy T
September 30, 2025
2 out of 5
Wanted to try an Apple Watch before purchasing one, but the store wouldn’t accommodate. They suggested I “buy one and if I don’t like it, return it for another.” For such a high priced item I’d expect a better customer service policy. It’s reasonable to want to try on an expensive watch before buying it.
Response from Best Buy
September 30, 2025
Hello, Guy, Thanks for sharing a review with us. We strive to provide top quality customer service and would like to follow up with you to discuss the matter further. Please send us a private message on Facebook (https://bby.me/6tlrxs), Twitter/X (https://bby.me/zubkq8), or Instagram (https://bby.me/0gwi75). Please make sure to mention "Google review 50258."

About Best Buy Champaign

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