Best Buy Champaign

I brought my phone in to have the charging port repaired. When the device was returned to me, I was told that the camera had been completely damaged during the repair process. Separately, I was also locked out of my phone and unable to set it up. When I requested assistance, the employee who helped me—despite wearing a Geek Squad shirt—was extremely unhelpful and offered no meaningful support. I was simply told “I’m sorry,” with no attempt to resolve either issue. To add I was informed that the repair would take approximately two hours. After waiting four hours, I approached the counter only to learn that my phone had already been finished, yet no one contacted me. Had I been notified when the repair was completed, as promised, I would have had enough time to seek assistance from someone else before the store closed. Additionally, I live an hour away from the store. Because of the issues created during the repair, I was asked to drive another hour back—resulting in what would now be three separate appointments to address a single problem. This is both unreasonable and extremely inconvenient. Overall, this experience has been frustrating, time-consuming, and deeply disappointing. I’m left with a phone that can’t be setup, my service and cellur data isn’t on my iphone.

Do not go through the Verizon at Best Buy, they told us false information regarding trade ins and put us under the assumption we were eligible for one when we were in fact not. A gentleman named Cam gave us false information and now we are stuck financially dealing with the repercussions. Just go to the Verizon across the street.

I've purchased all type of items from different Best Buys in various states and when I tell you this was the quickest and most seamless process! Walked in and was immediately greeted and directed by Marquis which was a pleasant surprise because I was ready to have to search. Then Cam, the coolest dude in the Best Buy School! He wasn't feeling well and I couldn't tell at all. Plus he helped me find what I was looking for for a bargain! You da man, Cam! *Bring it arooouuunnnnd town!*

Nice store. Helpful staff.