Stuff was in the wrong spot so I looked like an idiot when I went to the register. Then to they kept pushing add on sales on me that I had to decline over and over
Response from Best Buy
January 03, 2025
Hi, Dustin,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64639368 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Nicole B
December 26, 2024
I had issues with my Sony Zeiss camera transferring videos and pictures to my Macbook Pro. I brought the camera into Best Buy Geek Squad for tech support, and Gabe Martin was very helpful! He was patient, pragmatic, efficient, and was able to fix the issue very quickly. Based on my experience, I would highly recommend Champaign Best Buy Geek Squad.
Michael J
December 19, 2024
Great place to put purchase high quality new technology electronics at retail prices. The get it fast search option seems to be more accurate than other online&physical stores. If it says "one left in stock, that is usually 9/10 times correct. Kuddos on that one. The store is run very effectively and by a team of friendly knowledge customer care associates who are respectful, personable and for the most part are knowledgeable enough to answer question about products. Also a fan of their electronic account and receipt lookup should u create a best buy account. This is very handy if you loose a receipt and need to return the item u purchased however options on returns can depend on the type of product purchased and if their policy typically a reasonable fee will be charged but most other electronic stores charge a similar restocking fee. Recently I was VERY HAPPY that ended the ¢.10 fee per plastic bag that they had previously made consumers purchase atthe the POS. charged should you request for a plastic bag re
So good. Had to make a return... was done quick and easy.... then hubby was looking for new electronics and needed help. He was able to get a salesperson who really knew what he was talking about. We were able to once again complete Quick and easy. Store was clean and again staff was happy to help.