Best Buy Champaign

Amazing experience at the Best Buy Champaign, IL store on October 3. I had issues with my iPhone had enough so I went to get a new one. I was greeted warmly by Cam Madera. He checked my account and verified I was able to upgrade. He explained the different options calmly and explained them again when I didn’t understand. The cell phone area was very busy. Cam started my upgrade immediately and was also taking care of two other customers at the same time. He would go back and forth with each of us while our phones were in process. None of us felt that he was taking time from us. Even with the multitasking, he waited on all of us patiently, friendly, and professionally. It was impressive to see how organized and attentive he was while making sure everyone got what they needed without feeling rushed or overlooked. Another customer who was being taken care of at the same time, asked for his manager because she was so happy with her service. Excellent service and true multitasking skills! Thank you, Cam!

Wanted to try an Apple Watch before purchasing one, but the store wouldn’t accommodate. They suggested I “buy one and if I don’t like it, return it for another.” For such a high priced item I’d expect a better customer service policy. It’s reasonable to want to try on an expensive watch before buying it.

Store Policy: No touching on the products before you buy it. Tried to buy a graphics card in best buy. One guy opened the locker for me and refused to let me hold it. I wanted to have a proper look. He said it's store policy to not let customer hold it because I could just take the card and run. Having a proper look before buying anything seems quite usual in any other places in the world, but this special store just decided to go against it and regard everyone as a potential thief to mitigate a few hundreds dollars of possible loss. Don't think anyone should be treated that eay. This level of disrespect makes me laugh. Best buy is going down in its business for a good reason.

Employees in phone area where anything but helpful and seamed annoyed to be asked questions! No wonder online shopping is taking over at least my app doesn't huff and puff when asked questions.