Truly awful trying to connect with someone on the phone. Automated voice prompts are hyper specific and not useful to initiate the conversation. Because my receiver was broken, I was put through to the Repair department after a 20 minute hold. She told me I need to hang up and call again and go to Sales because I want to purchase something. She was unable to transfer me or give me an extension for the department.
When I called again, after another 15 minute hold time, I was able to speak to a support person in the Philippines that told me to call the 312 number as that is the Chicago location. She also was unable to transfer me to anyone.
I have never struggled so hard to GIVE my business to a place before - extremely disappointed at how bad the customer service over the phone is.
Shoutout to Patrick (who usually works the Bucktown location) for helping me build a home theater system! Outstanding service.
Poor customer service no body was attanding if you don't ask multiple times.
Response from Best Buy
July 15, 2025
Hey there.
Thank you for your review, Chirag. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/vgoy2z)
- Twitter/X (https://bby.me/47x9f0)
- Instagram (https://bby.me/a0k5ar)
When reaching out, please mention it is regarding your Google Review 15330.
Kindest Regards,
^ Vanessa