Frequently Asked Questions About Best Buy North Avenue
How do I check product availability at the North Avenue Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Avenue Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Avenue stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Avenue Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1858 reviews)
Chris L
February 21, 2025
5 out of 5
Man it crazy how far brick and mortar stores have fallen. I remember as a kid how full best buy used to be. The employees are still super helpful. I bought my phone here and it went well. Friendly staff. Easy to find parking.
Kristie R
February 21, 2025
5 out of 5
Helpful employees. Organized pickup.
Nathan R
February 20, 2025
1 out of 5
Placed a pickup order at 8:00am to pickup after work. Chose Best Buy over buying online on a $1200 order so I could pick it up same day as promised. My order is still stuck in “preparing” and I was never given an update on why they didn’t get my order ready for pickup when it was placed at 8:00am. I wasn’t even able to reach the store for an explanation and had to talk to Best Buy customer service which provided no answers. I want to support more physical businesses but the customer service here is horrible.
Response from Best Buy
February 21, 2025
Hi there, Nathan,
Thank you for taking the time to leave a review here on Google. This is far from the experience we want our customers to have when using Store Pickup. We strive to have orders ready within the estimated timeframe.
We would love the opportunity to look into this closer. To get started, please reach out to us on social media. Our team can be found on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport.
Kindly mention the phrase “Google Review, Convo # 64836475” when reaching out.
Regards,
^Ravi
Jordan G
February 19, 2025
5 out of 5
Customer service here is always good whether you're buy something or returning. And they always have what I'm looking for!