Best Buy North Avenue

The way I almost lost my entire mind. I cussed every single one of the employees working here out bc they wouldn’t let me buy an iPhone 17 at full price. Bc I didn’t bring my ID with me and large purchases required ID. Babes you’re a Best Buy not Gucci or coach. You’re a slightly better Walmart. The staff was disrespectful. They did however sell me an iPhone SE 2020. I was wondering why my battery was draining so fast when I barely used the phone. Oh bc for $200 they sold me a refurbished phone without telling me it was refurbished and its battery health is 75 percent aka in need of service. It barely lasts three hours. And that’s being generous. The only 4 reasons im keeping this phone 1. I lost the receipt lol 2. I’m hard on phones so it’s good for a backup And battery replacement isn’t unreasonable if I decide to do so. 3. I actually winded up buying a better model the next day. 4. Quite frankly if I have to come back to this location I’d probably cause a scene crashing out. Absolutely terrible experience at this location. But I know it’s not indicative of all Best Buys

Did a curbside pickup which went smooth and fast

I've been a loyal Best Buy customer for over 20 years, but this particular location gave me the worst experience I've ever had with the company. I came in to purchase a camera and had to wait over 30 minutes just to get help. Eventually, I spoke with the assistant manager (JD), who pitched me a deal: if I opened a Best Buy credit card, I'd receive 18 months of financing and 15% cashback. It sounded like a great offer -- good enough that I decided to also buy a laptop I had been considering. The next day, a friend told me that the promotion doesn't work that way -- it's either financing or cashback, not both. I did my own research, called Best Buy, and confirmed that the offer was misrepresented. Customer service told me I'd have to go back to the store to resolve it. When I did, I was basically told it was my fault for misunderstanding, and JD denied ever saying what he said. When I came in to confront him about it, he had a very rude and snarky attitude. No accountability. No solution. Just denial and deflection. This felt like a bait-and-switch to get me to sign up for a store credit card under false information. You should probably treat your customers better after they decide to choose you guys over microcenter or any other store, especially after they just spent over $3000 in store. Whether it was a misunderstanding or intentional, it's unacceptable -- especially coming from management. I'm sharing this so others don't fall for the same thing. Double-check the terms yourself and don't rely on what you're told in-store.

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