I went to this store to return a phone,because of a problem with the camera and the staff charged me $45 restocking fee. When I purchased it, there was no reminder of this rule, I called Best Buy customer service and they said that this fee should not be charged in this case.
Good service and good pricing
I can buy the products you sell on the internet, from you, or from anyone else. But I thought I'd support brick and mortar becasue I beleive that in person customer service would be able to better guide my purchasing decision with some consultative selling. I called your store and had to go through two minutes of menu dialogs with your answering automation. I was then put on hold for three minutes before I gave up. Total pain in the ass trying to buy from you.