I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.
Great store, great people!
Eric and Daniela were both very knowledgeable and kind. They helped me find a USBC cord today and answered all my questions on a recent Shark purchase. Will continue to be my go-to for any electronic and appliance needs.
I was in the store 10/20 total unprofessional they had the ninja machine stocked in the wrong space. I didn't know that at first. I was simply in the market for a awesome bday present. The advertisement said 208.49 however when scanned it did not reflect that price. The supervisor didn't care and asked me to leave if I wasn't going to purchase. Never have I felt so belittled and humiliated as his security officer stood beside him. I definitely didn't expect this
Response from Best Buy
October 20, 2025
Hello,
Having that kind of experience while shopping on birthday is upsetting. Allow us to hear more about your interactions. Mention review #58246 when connect with us on social media private link below to discuss this matter.
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Loja não muito grande mas com bom atendimento