Staff very quick and attentive to ask if they can help. I saw Maggie helping a customer and I was waiting to ask for assistance, as soon as she finished with her customer, right away came by me and asked if she could assist me. And of course got my 3 items I was looking for and she assisted me finding my items. Employees like Maggie and good products, make a great store.
Hands down one of the WORST Best Buy stores EVER!!!!
LITERALLY....they told me I couldn't make an exchange for a product nor use their trade-in program! When I brought up my concern, one of the managers, named Shaun, said to me "well you have a 'gripe' about it if you want." REALLY?! Is this what Best Buy stands for?! What happened to customer service standards?! Oh did I mention they kept my old router I was going to trade in?! WOW!!!! Steer clear of this store for sure!
How are ya’ll in business still? Waited 15 mins for a sales rep to buy a $1500 TV. No one ever came to help. Asked not one but two associates for assistance and not a single person in site anywhere to help customers.
Response from Best Buy
August 03, 2026
Hi there. It is concerning to hear that you did not receive the proper assistance from an associate, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/aItotW), Twitter/X (https://bby.me/epS1Db), or Instagram (https://bby.me/B4LRMv). Please be sure to include Google Review number 197779 when reaching out.
Thanks.
We typically find everything we need here. It is easy to use the pick up in-store feature. The sales associates in store and technicians with the Geek Squad have been very helpful when we needed them.