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Frequently Asked Questions About Best Buy North Avenue

How do I check product availability at the North Avenue Best Buy?
How do I check my order status?
My local North Avenue Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy North Avenue stores’ holiday hours?

Recent Reviews

4.2
(1818 reviews)
Mitch M
November 19, 2024
5 out of 5
They really take care of you here; so Much better than buying stuff online.
Zack F
November 11, 2024
3 out of 5
This store sparsely stocked. I don't blame them.
Response from Best Buy
November 12, 2024
Hi, Zack, Thank you for taking the time to share this review with us, although hate to hear you may have been unable to find what you were shopping for in-store. We would like to ensure your feedback is escalated to the appropriate teams for review. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64414923. We look forward to hearing from you! Regards, ^Katie
Karen S
November 08, 2024
1 out of 5
We bought an 85inch tv and today was our delivery day, not sure if it’s Best Buy delivery service or a 3rd party company who delivers. Management please look at your records and address the two men who delivered our tv today 11/8 arrival time 3:13pm. Horrible customer service. You would think we would have a nice experience purchasing an 85inch tv. I was told I was going to receive a call an hour ahead of time but I got a call and mentioned they were going to arrive in 20 min!!! I live on the first floor they literally tried one time to get it up the stairs then said they weren’t able to. I got an attitude from one of the guys because I asked if we can try to the back door. I’m not sure if I was treated different because I am a women and was alone. I was told from the sales lady that they would take it to the apartment and place it where we wanted it to be but the man said he only delivers to the front door. I asked if they can give me a second so that I call Best Buy. While I was on the phone the man sneaked out, got on his truck and DROVE OFF!!! I tried calling and he BLOCKED MY NUMBER!! Do not recommend, these men where very unprofessional and I hope you can trace who they are because they were very rude! Unpleasant experience!
Response from Best Buy
November 08, 2024
Hi there, Karen, Thanks for taking the time to leave a review here on Google. This is far from the delivery experience that we want our customers to have. So that we can look into this closer, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64402319” when reaching out on social media. Regards, ^Ravi
Brandon W
November 07, 2024
1 out of 5
I have purchased so many things from Best Buy and have never had a problem with using my warranty or returning something. On Wednesday, November 6 at about 10:30 AM I came into the store to replace my earbuds that were under warranty. The young lady tried to tell me that they were not Under warranty, under my protection plan with geek squad, and I had just purchased them two weeks ago. I couldn’t remember the day that I had purchased the warranty so I remember what I brought that day. I had her to look it up, the day I purchased them was the day I brought the warranty. I ended up finding out. I purchased the TVs in June, so I had two years of the geek guy protection warranty on everything I purchase. She still insists that the earbuds were not covered. The manager then comes and he has a nasty attitude, but he ended up fixing the situation. This particular day. I had on a jogging suit. I truly believe I got the treatment that I got because the way I was dressed.
Response from Best Buy
November 07, 2024
Hello, Thanks for sharing your feedback with us. I understand being informed that you didn't have a warranty on your earbuds and that they couldn't be returned, wouldn't have been welcome news. Our stores should be providing the same quality level of service to all of our customers, regardless of how they may appear. I'd like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review case 64397024" in your message to us. Sincerely, ^Melissa

About Best Buy North Avenue

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