Best Buy North Avenue

Helpful, kind and polite staff. Bought a 65” TV was assured all the way out the door and to my vehicle. Keep up the great work BB 🙏🏻

We purchased an open box TV from BestBuy in Tinley Park. After unboxing and installing, realized the remote didn’t work. So I went to this location as it was the closest to my home. Sean, who identified himself as the store manager, refused to help in any way possible aside from offering to sell me a warranty so that “the warranty can cover the broken remote.” He went on to refuse and deny a return because he didn’t “want a non-working TV” in his store. He falsely claimed that open box items must be returned to the original store, despite what BestBuy rules say. Ultimately, when I asked him for proof of what he was stating, he got hostile and asked us to leave the store. At this point, the store manager DJ came about and offered help. 5 stars for DJ, and a training session for Sean.

Staff here is beyond LAZY and unprofessional. I came in today over a half hour before closing but knew exactly what tv I wanted saw online it was in stock and just needed pointed in the right direction. It would be an in and out process. I asked for help at the front and they walkie takied someone to come help me and no one came to help. I asked two more times because I didnt know if I can just grab the box myself (plus I needed help loading it). No one would come so I ended up doing it myself. Damn near threw my back out. And when I finally get to the front there were about 10 employees just standing in the front doing absolutely nothing with no line. Absolutely ridiculous when I’m spending over a grand on something to have absolutely no help. Manager was there too and did nothing when I made comments about why there’s 10 employees up front but not one person helped me after asking 3 times. Go elsewhere where employees aren’t useless! Purchase was the night of 5/2.

I wish more items that are online can be available on site.